Premier Inn Bedford South - A421

I stayed with my partner and as always, had a lovely time. The rooms are good value for money and you can expect a great night's sleep, with a good breakfast waiting for you across the road.

The only letdown is the service upon arrival as we had to wait a good bit to see someone in the lobby and they were hard to understand.

Other than that, I would highly recommend.

I traveled here on a business trip. One of the members of the team members called Dawn was very helpful and accommodating and made my experience great.

I had a really warm welcome from reception, I felt at home. Had a couple small issues with the room however how the manager handled it deserves them not to loose any stars

Would definitely come back again
Couldn't fault anything

Oh what a lovely little hotel, the lady on reception was so friendly and helpful no waiting to check in. The hotel seemed clean in the corridors and the room was so much bigger than other hotels we have stayed in. The room was clean and fresh but the bathroom needs more attention in cleaning and general upkeep. The breakfast was not attached to the hotel but that was not an issue.

Hotel room was adequate but Bathroom was in need of a little TLC around the skirting boards but it was clean and tidy
We did book on arrival breakfast for both days on the first day was told there was no cooked breakfast and on the second the so called cooked breakfast was cold!

Was very clean and tidy, the staff are friendly an polite! Checking in was quick an easy, the room service was great would recommend to everyone!!

Had such a lovely stay at Premier Inn Bedford South! The staff were really friendly and welcoming which made checking in easy. The room was clean comfy and had everything we needed. The bed was so comfortable, I had one of the best night’s sleep I’ve had in ages. Would definitely come back and happily recommend it to anyone visiting the area!

Welcoming staff, clean room. Good location little bit of construction work but didn’t disturb our stay whatsoever - Receptionist on duty was also very welcoming.

First time staying at this premier inn. Easy to get to, clean hotel, clean room, friendly staff. Will definitely recommend to others.

Very poor experience - room was very worn (furniture chipped and cracked) and not at all clean. Mould in the shower and the floor desperately needed hoovering. Reception team very friendly and helpful but will not be returning. You used to know what you were getting with Premier Inn but standards have seriously slipped.

Stayed here for just one night, but this wasn't the best of the Premier Inns. We have stayed in quite a few around the country and I was hopeful that this would be similar but there wasn't much of a welcome. The member of staff who checked us in didn't really talk, seemed very quiet, didn't even say Hello. Our room on the ground floor I was expecting to be noisy, but thankfully it wasn't. The room wasn't particularly clean, dust everywhere, strange brown stains on the wall near the toilet, hairs in the shower and no shower gel in the dispenser. Bed was very comfortable which was a bonus but I wouldn't recommend to stay here again.

Stayed here ten years ago when it first opened and WOW has it changed! Rooms are tatty, shower didn’t work properly, tub was so slippery (no rubber mat provided) I nearly broke my neck every time I tried to get out! They seem to be building an extension next door, not sure if this includes renovating the current rooms. For the price they charge per night you’d expect much better…

Worst hotel stay ever. Rooms were dirty. No clean towels or toilet paper (we bought our own in the end). Staff shortage meant no hot food available for dinner on first night and for the following 2 days no food available for breakfast, the hotel was full and they obviously did not have sufficient staff to look after and feed guests.

Not the best premier Inn. Staff nice room not up to the standard of other branches. Breakfast was not very hot bed was good room no phone or working usb sockets

5* staff and service. Due to a sad family event, we needed to stay close to Bedford hospital. The staff could not have been more caring. We can not thank them enough. We have now returned home with a better outcome than was first predicted with the knowledge that if we need to return, we know exactly where to book. A wonderful place to stay. Thank you so much for helping to make a sad few days into somewhere we could come back to try to relax
Pizza and breakfast exceptional. Thank you.

The room was an absolute mess, clumps of crumbs, bobbles, plastic tags, sequins and gems all over the floor. Make up and hair all over the windowsill. Muck and dirt all over the shower floor, dirt on the mirrors, toilet unclean, water in the kettle and the foulest smell of stale pipes in the room. The room hadn’t been cleaned at all. The only thing was the beds made. Spoke to the front desk and the loveliest girl helped us called Annabelle. She made up and cleaned a new room for us on her own, whilst dealing with a lot of other complaints from guests about unclean rooms. The poor girl was left on her own to sort all of this out and it’s not on. She was being pulled left right and centre and still trying to make everyone’s stay good. This girl needs a raise for the shift she had to deal with, the cleaners need retraining. Absolutely gross. The new room Annabelle made up was fab, we had no problems with that room, faultless. She’s an asset to your company and shouldn’t be dealing with all these issues. Surely the rooms should have been checked by a cleaning supervisor? I booked weeks in advance as well so there is no excuse for last minute booking. The only reason I would ever rebook is because of the service Annabelle gave. Other than that it was disgusting.

The reception was very helpful and enjoyed the stsy was good very clean room and bed.shower and toilet area very clean .The brewers fayre across the road the food was cooked well and was served hot the beer was very cold just how I like it ........

If you ever stay at Trentham Gardens Premier Inn (we did says before staying here), you'd find it hard to believe it's the same company. As a comparison for value, we paid £98.98 for Trentham and £110 for Bedford South., both inclusive of breakfast.
We booked as a couple, room obviously set up for just one person. One set of towels, one armchair, only two tea bags (stingy). Mould in the shower, and grimey skirting board, soap dispenser hadn't been cleaned for months even if it had been refilled. Threadbare carpet and very low ceilings (6' 4" people are in danger of head injuries). Breakfast was disgusting and over at Brewers Fayre. Woman on reception got us the second set of towels, but didn't check that anything else was needed.
To compare, the Trentham garden Premier Inn was clean, spacious, had new carpet and a purple light in the bathroom - really beautifully decorated - and staff were fab. The breakfast was superb.
Don't understand why the two were so different, but Bedford South needs to shut down for a refurb. I feel for any of the guys using this as a stopover for work purposes.

Is nobody doing anything about the horrendous black mould in the bathrooms....Im not the first to highlight either.

Not to mention the paint worn, flaking and the smell....

Don't bother dining next door, the place is run by untrained kids.

Get your act together Bedford South

Was so hot at night could barely sleep with my partner! Air condition didn’t work and WiFi was absolutely terrible. Not worth the cost. Will have to agree that I wasted a good amount of money on a poor hotel and service, definitely wouldn’t recommend