Premier Inn St Albans City Centre

We have stayed at Premier Inns all over the UK. This was the first time that we were kept awake during the night by excessive noise. It was impossible to tell whether the crowd of voices and drum&bass music was coming from outside or inside the hotel but it was still going strong after 3am.
Hotel very clean, staff helpful at check-in.

Clean and comfortable Premier Plus room in this city centre hotel. Our room was at the back of the hotel so it was extremely quiet and we had a really good sleep. Great location with car park very close. There’s no restaurant there at the moment but that’s not really a problem as there are many many places to eat in St Albans. Value for money and very comfortable.

We booked this premiere inn hotel as a convenient 1 night stay for a family party in St Albans. When we arrived the restaurant,bar and toilets were closed for refurbishment, of which we were not informed, to add to this major disappointment, there is a night club next door which our room was next too, very noisy, with people outside smoking and shouting, therefore no sleep until after 3.00 am. Will definitely not be staying there again.

Booked this hotel as the endpoint of a 70 mile ultramarathon, arroving on foot knowing I'd have a decent sized cooked breakfast the morning after, to recover.
The website said breakfast was available.
The "reminder" emails in the run-up to our stay suggested we book breakfast.
Got downstairs in the morning, ravenous.
To be told - no breakfast due to refurbishment. And we should have had an email - we definitely didn't (and neither had other guests). Just a few pastries in the corner of reception. Gutted is an understatement.

The desk had been removed from the room, so nowhere to put stuff other than a small coffee table, and the floor.

Room overlooked a nightclub and we could hear the thumping bass at night.

Staff never responded to the two emails I sent in the runup to our stay.

All in all, poor, way below expectations for a Premier Inn.

The ground floor was closed so no breakfast or meals available (no notice given on booking)
There was one set of towels in the room despite being booked for 2 - no phone so had to go to reception to ask for towels in person.
Room seems to have been refurbished, but has no safe and desk has been removed leaving power sockets in the air, with no place for devices to be stored or placed for charging except on bedside tables. Clean room and bathroom with extra bed so good value overall

Nahal and Aman at the St Albans city hotel were absolutely exceptional with us during our stay. Nahal overheard that it was my daughter’s 13th birthday and arranged brought a chocolate brownie and a birthday badge to our table and presented it. They were both brilliant and I hope they can be recognised for there amazing service they made the whole family’s day.

This hotel is based 5 yards away from the Veeda night club which operates Friday and Saturday's from 11 p.m antil 4 a.m. On the Friday night we were wakened at 11.30 p.m with people standing outside with their drinks shouting , then the beat of the music continued until 4 a.m. Needless to say we had no sleep .This may not be a problem for some, but it was for us. We asked to be moved for the Saturday night which was no problem. You can see how close the club is to the hotel when you book in. Everything else was fine for our stay.

Clean, comfortable and quiet stay. Help staff.

Staff need training on customer service and listening skills. Upon arrival at the entrance to the restaurant a member of staff shouted from behind the bar rather than him taking the time to walk over. He shouted ‘what do you want’ - the response was ‘food’!

Poor food and numerous complaints in the restaurant, including incorrect food being served even though the requirements were reiterated more than once.

If you have to stay here don’t bother with the restaurant.

Location said there was parking however no parking on arrival, have to pay in an NCP car park.
No clear understanding of what has been booked per guest and confusion over meals etc.
Majority of the staff haven’t a clue what they are doing.
The chef was a trainee and all food came out fumbled, had to send food back multiple times due to the wrong things being sent out.
Breakfast selection was poor, majority of the unlimited breakfast wasn’t available as there was none cooked throughout the breakfast times.
Rooms smelt damp on entering them, downstairs toilet also very damp smelling and mould in the toilet areas.
There was a lot of people unhappy with their food during the evening meal time and the atmosphere felt very hostile.
Would not recommend staying here, was a shame.

Lovely stay! It was very clean and the bed was very comfy. The location is brilliant and would definitely go back to this hotel.

We really enjoyed our stay ,Emma the manager was very friendly and accommodating,we will return. Very nice breakfast ,thank you

Nice hotel , room clean and tidy, a good location for a night out in St Albans, all you can eat breakfast, would stay there again

Enjoyed our stay at St Albans, staff were very helpful - nothing was too much trouble! Nice to see the hotel being renovated

Excellent hotel, rooms incredibly clean, staff very helpful and knowledgeable about the local area, would come again when I’m in the area

Had an amazing stay here last weekend in thier newly refurbished rooms, staff were so friendly and helpful. Would definitely recommend to anyone looking for accommodation in the area.

Great place to stay, nice and central, refurb looks brilliant it has really freshened up the place and staff are very friendly, would recommend a stay here!

We stayed here last weekend, great location, newly refurbished room which was clean and spacious and the staff were polite, friendly and welcoming!
Would highly recommend if you need to stay in this area ⭐ ⭐ ⭐ ⭐ ⭐

Unfortunately this was being renovated and therefore the experience wasn’t as good as previous premier inns. We were not made aware of the renovations until we checked in. The floor being renovated was the floor we were on which was not appropriate or safe to stay on this floor. Very disappointed stay from a chain I like to use regularly.

This hotel would be fine if a night club (Club Veeda) was not situated immediately in front of the building.

It is open Thursdays to Sundays from 1030pm to 0330am, and makes sleep impossible if your room is at the front of the hotel.

As with many other reviewers we a) had a sleepless night, and b) were refused compensation under Premier Inns Good Night's Sleep guarantee as the source of the noise was not from the hotels premises. Not done with good grace either.

We argued that at the very least we should have been advised of the problem so that we could book elsewhere. That clearly is not part of their business plan.

We visit St Albans frequently for family reasons, and have avoided staying at this hotel since, even though in many ways it would be the most convenient for us.