Premier Inn Warwick

I got bitten what I think was bed bugs during my stay. Tried to get in contact with the hotel after my visit to hear if they have had problems, but almost impossible so I gave up in the end.

We have visited the Premier Inn at Warwick several times and found it satisfactory, unfortunately the last time we were there it was horrendous, very little food, hardly any staff, the place was cold. Fortunately our room was clean which was a good point. Will we be visiting again not until there are big changes.

My visit to the Premier Inn, Warwick. Over whelmed with kindness!!!!
I stayed there for two nights to enable me to visit my sister in Warwick hospital, I travelled by train on Saturday 22nd November. I was booked in by a very cheerful and efficent lady, whom I discovered later to be called Emma.
On Sunday I went to breakfast where I met Kayleigh, again very efficient, cheery and helpful.After my meal I asked Kayleigh if she would be able to get me a taxi to get to the hospital, and became quite upset as my sister was very ill. She was so kind and caring.
In the evening on my return I met Emma again, Kayleigh had informed her of my situation and she was just as kind and caring, and said if I needed to talk to her just buzz reception I had hugs from both and kind words.
On each occasion I saw them they were amazing. Kayleigh again sorted taxis, for hospital and on Monday 24th to get to the railway station
As I was just about ready to leave Kayleigh gave me more hugs, also a box of chocolates, an envelope containing a card with lovely words from them both, thinking of me at this difficult time. on opening the card a beautiful gold coloured butterfly fell out. They would not have known, but I love butterflies and have lots of items with them on.
This was way beyond anything I could have expected and made a very traumatic time so much easier than it would have been. In spite of the reason for being in Warwick, I enjoyed my time in the hotel. I must not forget to mention Daniel, who I met at dinner on Sunday evening, he was very efficient and pleasant. My little butterfly is now in a tiny frame, and that is something I will treasure.
Even after all I have written, words can't really express how much the love and kindness from two people, who didn't know me meaans to me.
T hank you from the bottom of my heart, I won't ever forget you.
Pamela Rhoades

Great stay in Warwick service good and clean hotel. Would stay here again very nice indeed. Breakfast good and plenty of food

Excellent service from Emma on reception 😊 many thanks
Sorting out a small parking issue
The breakfast was delicious 😋😊

We had excellent service from both Rhina and Josh in the restaurant. They worked extremely hard and were friendly and polite at all times especially considering they were the only two people on duty in a very busy restaurant, bar and reception!

Emma was lovely and hepful, is a lovely and clean hotel and will defo be staying again
Thank you to all the staff
From Matt x

Nice clean comfy hotel room spotless and clean. Staff excellent and food in restaurant very good overall a nice stay will go back again

Kayleigh is very friendly and kind, also really helpful and she made my stay welcoming. I hope she’s on shift during my next stay 🙂

First time visiting Warwick for business purposes, was told not to expect much in the hotel from one of my colleagues but I completely disagree! Got here and the hotel was nice and clean, I did have an issue with the toilet in my room but Emma on reception was straight on the case and moved my rooms plus gave me an upgraded room 😍😍 definitely will be happy to stay here again.

Fantastic stay at the Prem Inn with Emma and Rhina. We were totally looked after and dinner was fab . We could not be more happy with our stay.

Staff need more support as work so hard and no support

I have stayed quite a few times at this hotel and every time Josh is very welcoming and eager to help. His excellent service, efficiency and cheerful nature always makes you feel happy to be back . Breakfast is lovely and good value for money.

Great stay at Premier Inn Warwick , Emma on reception was so helpful and welcoming! Would recommend this hotel to others.

5 out of five. Kayleigh was a very helpful and a fantastic host. She was very helpful on a late check in which I was very thankful for. She was very cheerful and was very attentive to our stay. The hotel was was very clean and tidy and well organised.

Kayleigh was brilliant the full night and her service to our table was exceptional. I would return to this hotel when traveling for work again because of the service we had.

After a mix up with the booking at another hotel we found ourselves at the Premier Inn Warwick without a room. Emma on reception was incredibly kind, calmed us down and sorted us out with a family room even though we’d arrived super late. Fantastic customer service thank you so much.

We was met with a very helpful member of staff who helped with using the check in. He also helped with my wife’s dietary requirements which made our stay more relaxing.

Kayleigh the duty manager couldn’t have done more for us, she was exceptional in her customer service and she went above and beyond to accommodate my allergies.
She is an asset to your company.

Shocking stay and food.
My wife wouldn't let me talk to the manager about our stay as she didn't want to make a scene.
Got here and thought Nice new looking hotel to find out we had to pay for the car park.
Checked in OK and booked for food at 6.45pm and breakfast at 7am meal deal.
Got to room and had shower which was good.
Down to have a drink or 2 before food.
6.30 ordered food (fish and chips & berry pancake stack for desert.) 7.15 still waiting when another table had their food delivered and then were told after waiting 50 minutes s that 1 of their meals were actually sold out.. there was food delivered to their table but was all cold and they called a member of staff over and they took food away and these people left and got food somewhere else. After 55 mind of us waiting we were offered a complimentary drink and our food wouldn't be too long.. fish and chips arrived and it looked like it was thrown on the plate.. bland and bit tasteless. Finished our food and waited another 45 min for our desert.. pancake arrive with fruit all over it and a little bit of ice cream. Fruit was still frozen
I tried to eat as much as I could because i paid for it (my wife wouldnt let me talk to the manager in front of other guests in restaurant) but didn't eat a quarter of it..
Walked up to the bar to get another drink and Told the manager it was shocking and the fruit was still frozen!! She answered by saying she had told the chef and chef replied they had been out of freezer long enough and should be OK!! Absolutely shocking attitude and answer..
After our last drink went up to the room 220 where we found out the heating was not working!!
Wife not happy at all but again wouldn't let me go talk to the manager as didn't want to make a scene and didn't want to move room so late.
We will never stay here again even though it was a great location in proximity to where we were going the following morning. Would rather travel bit further and stay in a better hotel, better food, warmer room, no paying for car Park.

I stay at many Premier Inns around the country but this is by far the worst that I've ever seen.
The rooms are nice and clean but the restaurant is to be avoided at all costs, we were told that it's table service but nobody appeared to be waiting on the tables, we had to walk around the restaurant looking for someone to take our order, we waited 90 minutes for pizzas and people that arrived an hour after us got their food first. Nobody was in-charge and all staff were walking around in a daze, nobody knew what they were doing, we were there for 2 hours and in the end refused to pay for our meal, the next day matters were even worse when our pre paid breakfast was cancelled because the chef didn't turn up, something that seems to be a regular occurrence.
Someone at Premier Inn must be noticing that the bar isn't selling much and they are receiving so many complaints, you just need a manager running the restaurant and bar that actually knows what they are doing.