Premier Inn Newcastle Airport - South

The hotel is very very basic with a desperate refurbishment needed. The staff were friendly and welcoming. However this is a very very basic place to stay, I’m glad we only had booked it just for a place to sleep as I wouldn’t have liked to stay more than one night. I was very disappointed with the music blaring out at 8 in the morning from what I was presuming coming from the breakfast hall. So not much of a lie in.

Stopped here the night before an early morning flight. Quiet and close to airport. But why was the room so warm? It's November there's no excuse for a room so hot with a thick duvet that makes sleeping difficult.

Ok if you are using the the airport maybe, stayed here a lot in the 2000s and it does appear to have been updated since, rooms are old fashioned and in need of a refurbishment. The breakfast in the pub next door wasn’t great. Booked for two night but decided against the second night. While I have good memories of staying here as kids with parents visiting family I wouldn’t stay again

Firstly l want to thank Shona the receptionist who had endless patience and lent me a screwdriver to fix my case.
I has a big double room. Really clean and a lovely hot shower. Book through holiday extras.
Only issue no lift so struggled with my case but another guest helped.

It was beyond terrible!!
I would avoid this hotel at any cost and would given it a lower score if that were possible.

We arrived and were told to make sure that we closed the bathroom door when having a shower because it would set off the fire alarm. If that wasn’t an indication to leave there and then, I don’t know what was.

We were allocated a room away from the main building so we had to walk to our room, around the pub, which was quite lively, and in the dark because the path and steps were poorly lit. On entering the building to the side of the pub, my suspicion’s were confirmed. The place was unclean and in need of a serious refit. Unfortunately for us, it didn’t end there. On entering the room there were cobwebs all over including on the ceiling. These cobwebs were housing two very big spiders which had clearly been there for some considerable time. My daughter is petrified of spiders so she didn’t even want to sleep in the bed and I had the task of removing them.

The saga continued when we realised that there was no heating. I rang reception and was told that I could come and collect a portable heater because they couldn’t relocate us as the hotel was full. I didn't realise that the heater was a full radiator and proved extremely difficult to carry it all the way from the main building and up stairs due to its size and weight.

On getting our things ready for the morning (we had a very early flight), we realised how filthy the room actually was. There were numerous cobwebs everywhere, dust sitting all over the walls, that had clearly been there for some time and thick grime on the skirting boards. The hairdryer was in the most ridiculous place, with no mirror anywhere near and the only mirror had no socket anywhere close to be able to get ready in the morning.

Unfortunately, when we went to bed, all we could hear was the noise and shouting from the pub. We could hear the metro, cars and even the conversations from downstairs. There was a huge flood light outside the window, which shone into the room so you can imagine how much sleep we had - very little.

It was only when we woke in the morning that we realised that we had no hot water from the shower. In addition to that, the tap water was dangerously hot.

I fed my complaint back to Premier Inn and they didn’t even have the courtesy of writing to me. Instead, they refunded me £37 from the £78 which I paid, which I believe to be unreasonable due to the lack of basic amenities. My daughter had recently paid less to stay in hostels that had better amenities and were cleaner than the room we were in. I think the sheer lack of customer service by Whitbread is completely unacceptable.

The trip was a very short birthday treat for me and my daughter after a very stressful year and we couldn’t even get ready in the morning before leaving. Surely, that’s a basic expectation when staying in any hotel? If I'm being honest, it put quite a dampener on the start of our trip and if we hadn’t been catching a flight very early the next day, I would have left immediately. The sad thing is, my family and I stay in Premier Inns all the time and they could check this historically. I’m fact we have three more reservations in the next couple of months and I explained this, yet that bore no relevance when they considered the level of compensation they offered for our disappointment and inconvenience. As a result of this, I will certainly be reconsidering where I stay in future because they clearly hold no value for customer loyalty.

Lets start with the positive, very close to Newcastle airport, that why we chose it as we had an early flight, so we wanted an early night. This was not to happen as there is a football pitch right next to the room which had noise and bright lights to 10pm. Then there is the noise from the flights, which the room seemed to have no noise insulation given its proximity to the airport. In the end one of worst nights sleep I've ever had.

The rooms in the pub are very basic and seem tired. Bedding very clean, bed a bit hard. Receptionist was lovely.
This is not to the same standard as the Premier Inn closer to the airport.
Wouldn’t willingly stay here again.

The hotel is well situated for the airport, only a short drive away. Parking is good and well lit.
The adjacent restaurant is adequate after a long drive. The queue to order is very long and the food was okay,the vegetables were over done and had been under the lamps for too long,the meat however was lovely.

You know what, the room and bed are comfy and clean...the welcome I received when I arrived by the lovely friendly lady on the reception was wonderful 😁☺️....x
Yes it definitely needs a spruce up, 100%.... But, this is fine for a stop over before flying next day.
Needs new carpets, bathrooms need updating and a paint job would be recommended, but apart from that it's great, honestly.
The pub on site is basic but covers all needs and requirements.

Staff are nice but this is the worst premier inn I have stayed in old mouldy rooms with a musky damp smell needs a complete refurbishment. .
Didn't feel like a priemeir inn as if it's like a fake priemeir inn feel.

There was a hole in the skirting also a mice could get in.

Toilet was ald citron style toilet pan very old dirty and tired .

This is a small friendly hotel next to a pub where you can buy food including breakfast. Staff were very friendly and helpful. Room was clean with an actual bath and a shower over. Good quality toiletries provided. It was very quiet compared to the hotels nearer the airport which can be noisy

Staff were excellent, cleanliness and hygiene first class.
Building, furnishings and decor in need of a revamp, all very tired and sad.

Friendly, welcoming staff and clean but hotel is scruffy and dirty.
Rooms are very dated, and bathroom full of mould. Strong smell of cleaning/bleach products when we opened the door.
1 double plug in the whole room!
Did the job for a night, but wouldn’t return or recommend

Friendly staff and clean but the place wants demolishing. Rooms are very dated, and noisy . They smell strongly of cleaning fluids. Not easy to sleep.
The restaurant attached is even scruffier.

On discovering only at check-in that my reserved room was in a completely separate annex adjacent to the main building above the restaurant/pub the receptionist saw my alarm and listened to my safety concerns, both personally and in general (fire safety/security etc), and very efficiently and kindly had my booking transferred to another Inn near-by and with the help of her manager, at no extra cost as a "good-will" gesture. I really appreciated this level of service and the kindly and efficient way it was sorted to my complete satisfaction.

Perfect location for a Newcastle visit. 2 Minutes by car to NCL. Directly opposite a Metrostation into town. Parking at hotel is free.
Hotel rooms are the typical premirr inn ones. Comfy beds.
Bathrooms could do with an upgrade.
Very reasonably priced.
Breakfast right next door in a pub.
Rated at 8 of 10

Really comfy beds clean rooms nice bathroom
Great location the metro is literally over the road and 10 minutes journey from the city centre
And staff really welcoming

Perhaps the worst Premier Inn I have stayed in for some years. It is well located for the Metro and has a standard Premier Inn bed. However, rooms are very tired, tiny TV, threadbare carpets, tired furniture, mouldy bathroom with rotting woodwork.

We stayed here for 1 night to break a long road trip. We received a warm welcome. Our room was as we expected from a Premier Inn with a very comfortable bed.
We used the restaurant next door for an evening meal. We didn’t think the carvery looked very appetising so picked dishes off the menu. They were tasty and really good value for money. The option of an ice cream from the ice cream counter was something different and very tasty!
Car parking was free and secure with a coded barrier.
We both slept soundly and would happily stay again and recommend it.

Stayed at several Premier Inn locations but this one looks in need of a refurbishment. Bedside light didn't work. The mirror in the bathroom has seen better days (Room 22).
Couldn't keep the room window open as you could hear the air conditioning unit running from the nearby pub all evening.