Premier Inn Andover

Liam and his team were absolute stars. The room was warm and spotlessly clean. Thankyou. I'd thoughoughly recommend this hotel for value, location to the A303 and customer service

Honestly had such an amazing overnight stay. Made to feel so welcome. Lovely room, best nights sleep & Wow ! The breakfast on Sunday morning was amazing. It was busy but we were still so looked after by the whole team. Honestly couldn’t fault & had such a lovely stay. Would definitely recommend.

Great location, less than 10 minute walk to train station. Slightly too far to walk to centre.

Building on the outside is in need of a tidy up and a fresh coat of paint.

Receptionist was very friendly and welcoming.

Room was lovely and clean, and a great size. Bed was so comfortable.

Really good value for money too.

Beef eater on site where we had breakfast. Restaurant definitely needed to be smartened up, rips in chairs and paper peeling off.

We booked with the Arundel hotel as we are due to attend a wedding in February and wanted to check out the local hotel's access arrangements. I booked a room with a lower level bath as I have mobility issues and received a phone call the day before our arrival. The lady I spoke to wanted to check that I had everything I needed and that I could evacuate without assistance should the need arise. This was very reassuring.

We were greeted by friendly staff who checked us in and directed us to our room. The room allocated was clean, tidy and had everything I needed. It was easily accessible from Reception which definitely helped. I had a couple of quibbles: One set of bathroom towels really isn't sufficient if two guests are sharing a room. The mattress was too soft for my personal preference and I woke with back ache. Having said that, it was set at lower level and was easy for me to reach. We didn't notice any traffic noise.

The building itself could do with a bit of tlc and looks a bit worse for wear, but everything inside was spotless. Similarly the restaurant could benefit from new bench seating as those were very worn and torn in places.

Breakfast was plentiful and of good quality. The restaurant staff were attentive and served us quickly despite being understaffed.

Overall, our night's stay was good value. We will be coming back next year.

Good breakfast, rom is ok.

A very convenient stopping place for us - two minutes off the A303. Satnav took us straight there.
Welcoming staff at reception and in the restaurant. Rooms were clean, comfortable and adequately furnished.
our only negative observation was that the restaurant could do with an upgrade, and all of the tables were sticky to touch - the staff said they had tried everything... A shame - we would still return...

3 night trip, convenient location

What can I say, from start to finish we had an amazing time and felt wanted and important. The staff were lovely and communicated everything we could ask for. I got the feeling that the team were more like a family than work colleagues and Liam who I think was the manager seemed to be everywhere and so friendly. We had a lovely breakfast which set us up for the day and my daughter was made to feel like a princess which is what she will now expect from us!!!! Great team and great service, well done!

Came here for 8 nights away to visit friends always a good place to stay ok it probably needs a coat of paint and refurbishment but doesn’t effect a good nights sleep. No issues apart from reminding staff to clean room on Saturday as it was on the list for cleaning. They did clean the room. They cleaned the room twice as I requested it to. Make sure you put your reg in for the whole stay but if your staying more than 7 nights make sure either select 10 nights or do it again on the 8th Night otherwise you will be charged. I would go again and recommend this place. Also have the meal deal for the on-site beefeater but it is hard what to choose from the menu for 8 nights though.

Sunday night is a great price booking ahead, staff were friendly and helpful and the room clean, comfortable and in good condition. I arrived earlier than check in (by train) and left my luggage at reception while I walked into Arundel.
As mentioned in other reviews, if you are a light sleeper like me, you will need earplugs due to the constant traffic noise (with the window shut). My room was road facing. I did ask for a quiet room but didn't specify away from the road (it was end of corridor). Had I been staying another night I would have asked to move to the back of the hotel.

Room ok but restaurant leaves a lot to be desired. Waited 10 minutes at breakfast time , no staff appeared to seat us, so left for somewhere that would serve us.

I'm sure I've stayed here before but this time it was more memorable. In particular Emily in the restaurant was extremely welcoming & attentive. I'm sure I will stay again soon & look forward to my next visit.

Firstly let me say that the staff were brilliant. Friendly and professional so this review is not aimed at that them. They coped with our large reservation for dinner admirably.

The hotel is okay although a refurb wouldn’t go amiss.

That only leaves the restaurant and evening dinner. Basic items unavailable, order taken then found out that meal couldn’t be completed. Quantity and quality was a joke, well actually it wasn’t, it was unacceptable. You could count the chips on the plate. My colleague ordered prawn cocktail which came with pieces of cucumber and a slither of lettuce. I assume the remaining part of the single lettuce they must have had made up the minimal salad on another order!

Our colleague arrived at 2020 only to be told the kitchen had closed. Pointless having a meal deal.

On a corporate booking basis we have used this Premier Inn over a number of years, usually five or six times a year. Sadly the evening restaurant service has gone down hill and is nearly at the bottom of the slope.

If you must stay there use the adjacent McDonalds instead !!

The bed was comfortable, and the room itself was quite spacious. However, I had to ask the staff several times before the room was cleaned, as they didn’t react the first time. The food was okay, nothing special.

The free internet was a joke — you can log in, but then it cuts off and only works in short bursts. On top of that, the hotel asks you to pay for “premium” internet, which should really be free like everywhere else nowadays. Very disappointing.

Outside, the situation is even worse. There is a large bin right at the entrance that is always overflowing, making the place look dirty and unwelcoming. To make matters worse, the area is full of rats. Every time I went out for a smoke, I saw at least one. Just recently, two were fighting right in front of the hotel in the flower beds. I could even hear them squeaking before one ran off. Unfortunately, I couldn’t record it, but it was extremely unpleasant to witness.

I was thinking of cancelling my booking when I read some reviews however glad we didn't. Staff were so friendly and food was much better than we expected

I love a premier Inn when I travel in the uk, I find them to be of a consistent standard…this one is an exception. We waited a short while to be checked in, we arrived just before 10pm, we were handed an extra towel which appeared to be clean but had a smell of fried food. We went up to our room which was reasonably clean if a little dated. My husband popped down to the bar (we had been travelling for about 8 hours by this point) although there was a man behind the bar my husband was told the bar was closed and he couldn’t be served….not even a lemonade!
We had a quiet night although the room was rather hot due to poor air conditioning.
Breakfast had clearly been sitting around for a while, all a little dry looking. The dining area had a real problem with fruit flies, many of the sauce bottles were crusty with dried sauce which was attracting the insects.
The tables were sticky to the touch which was rather off putting….the inside of the windows were covered with dirty hand prints.
It served a purpose (an overnight stay from Heathrow to Devon) but it’s not up to usual Premier Inn standards.

A great hotel with great staff, outside needs a good clean or paint, but the staff are very helpful and accommodating and make up for it.

Disabled room OK, chef could not grill meat chicken or steak no cocktail ingredients constant playing of christmas carols in July until it was mentioned then questioned about my religion. Disabled so no where else to go not easy to cros the A303 with underpass and rough sleepers suggest best option macdonalds next door, I think this is a contractors inn

There was three of us in resturant two steak and ale pies with chips and peas and one chicken and ham no peas. What came was one steak and ale with peas and a pie without peas when opening it up it was steak I asked a out it she took it came back she came back 5mins later with the pie I had opened with a spoonful of peas barely cooked and was then told I would have to wait 8 mins for the chicken pie because the ticket machine has made a mistake. Not good enough

A lovely warm welcome when I checked in for my 1 night stay. Jessica on reception was very informative and gave me all the information I needed for my stay. The room was fine and food was nice. All staff were friendly and I would definitely rebook if in the area again.