Premier Inn Woking West - A324

Had a nice stay at Premier Inn Woking West for a family funeral.
Dissapointing that the restaurant was closed although we did have a nice breakfast and the bar closed at 9pm due to some issues they are having!
A big mention for the lovely girls Natalie and Tara on reception and Rosina who served the breakfast, they were all really friendly and looked after us well, thankyou x

Arrived Thursday 20th November for 7 nights. Booked in asked what time we would like dinner said 6.30 pm. No mention of the restaurant no gas for heating building or cooking. Building temperature was 10 degrees, very cold. Waited an hour for the main course we limited choice as no gas.
This continues for 6 nights as we could not get a hold of the manager, staff have no answers what we thought would be a day or two fix. Is still not fixed. Closed restaurant on Wednesday 26 November. Our 7th Night so we had a good meal at the local pub. With heat. Problem was that we could not get any information from team on find the manager. This establishment should be demolished. Not a place to visit in its current form food is very poor. Short staffed with little training including the management. Tara on the front desk is the only one that seems to be customer focused. Thank you Tara you are a Star

Had a lovely overnight stay here at Horsell. The staff were very welcoming (especially Tanya) and the room/bathroom were very good, in a peaceful location.
We look forward to returning soon.

Everything was perfect and the team at the reception was amazing. Good food and great sleep . Big parking space and close to town centre

All good , everything was prefect. Car park was big , room was clean, front office was amazing, dinne and breakfast okay , I’ll coming back again

Worst premier inn I have ever stayed in !
Room and corridors filthy and carpet stained . Loo seat broken in bathroom and dirty and smelly. Bathroom fan broken nail clippings on bathroom floor and urine on loo seat
Corridors full of leaves which had blown in
No lift to first floor and heating only working occasionally
Coffee machine kept braking down in Resterant
The only redeeming point were the staff who were brilliant and did their best to sort out problems
Avoid at all costs !

Stayed for a couple of days with the family ideally located between chessington and legoland. We have stayed here previously. Had a couple of meals in the pub and all staff attentive and friendly. Katie was especially good on the evening of 28/10.
Thank you

We always stay at Premier Inn when we travel. We look forward to the beds and especially the breakfast. The staff at Woking West were especially great. The reception staff were very friendly and a special thanks to the amazing staff in the breakfast restaurant who went out of their way to make us feel welcome and very well looked after. Thank you.

Reviews almost put me off but glad I booked, comfy bed , friendly staff and excellent base to get to London via nearby train station and only 25 min drive to Thorpe park. No issues whatsoever, rooms clean, shower hot and powerful and quiet surroundings. Will stay again if need too.

Excellent breakfast staff. Very polite. Service was excellent. Food was out quick and nice and hot. Overall pleasurable experience

I am writing this on behalf of my Father-in-law who stayed with his carer.
He was treated with much kindness throughout and was allowed his breakfast downstairs as he could not manage the steps.
A special mention to Tara who helped with a parking fine which I incurred.

First impressions were good. Reception staff friendly and efficient. That’s where it all ends. Our rooms were across the courtyard on entrance to the building the stairway and hallways were dirty and unkept. Our room was not great but after having traveled for a long day we decided to make the most of it. I cleaned the bathroom shelf with tissue paper as it was covered in somebody else’s toothpaste, wiped around the toilet. Whilst relaxing on the bed a few minutes later the door opened and in walked housekeeping. She was surprised that we were in the room as it was not made up ready for people. I explained that I had cleaned the bathroom and wasn’t very impressed. She informed the reception staff. They called around 15 minutes later to say that the room had been cleaned and it should be good. I explained to the reception staff that the room was not clean and we were not really happy, so they offered to move us. We moved two doors down the corridor which was all done pretty efficiently. Although the room we moved to was still unclean as in mouldy shower and we’d been downsized from a king size bed to a double bed. We decided we were only staying one night so we would endure the stay. On returning to the room after dinner out in working town. We found that we could not get the TV to work. I rang reception which was quite difficult to get through too and it just rang out. No one answered the phone at all. This was at 7 o’clock in the evening. By which time we figured out that the TV was not plugged in at the mains which is behind the TV so not easily visible and sorted the problem ourselves. I would not recommend stopping here, a whole place needs a complete renovation and a thorough clean.

Overall a good experience at the premier inn pub , food was good , could do with a littlest to outside area but what stood out to me was the service both in the hotel reception and bar .
Katie was especially welcoming and attentive, nothing was too much trouble and she is an asset to you for sure !

Quaint little premier inn pub, the food was lovely but a bit on the expensive side for what it was. The experience was really made special by the bar staff, Katie in particular was so attentive and made you feel very welcome.

Overall would not recommend. Rooms very average mouldy showers, very dirty skirting boards and no AC. Receptionist was lovely upon check in could not fault her. However the bar/ restaurant staff were very rude. We stayed friday and saturday night and came around at 9.50 pm to say we close at 10pm, we had only just re ordered more drinks so still chatting and drinking. However by 10.05pm staff shouting across the bar we close at 10pm close means closed ! Then proceeded to essentially kick us out and another few tables one forced to drink his drink very quickly . Very rude staff and would not come back! Some serious training needs to be in place for basic customer service skills!

Stayed here lots over the few years to see family. Last stay not good , room shabby , some staff at reception poor. Attached pub a waste of time if you wanted to meet family or friends in. Has got alot more expensive not worth it!

Spider webs and spiders are everywhere. Room cleaning, toilet and bedsheets was dirty. Spider webs and spiders are each and every corner and even on the floor.

Don’t arrive early and try to register your car to avoid £90 fine for parking, went to reception at 14:30 just to register the car, gentleman on desk was rude abusive and had no customer skills. Kept saying you cannot come in before 3pm not listening that we wanted to register the car and then go for a walk .

Although we live just 10mins away, my husband and I often stay here and every single time, we’re looked after so well.
Just by checking our booking , the staff already know what type of room we like!

On our recent stay, which was for our anniversary , we were so touched to find a bottle of bubbly, a box of chocolates and a lovely card waiting for us in the room. A very kind and thoughtful gesture.

A big thank you goes to Hannah who has been looking after us since our first visit. What you do for us does not go unnoticed 💕

Thank you and see you again, soon.

Lovely receptionist, cannot fault her at all. But dirty rooms and facilities, and rude restaurant staff. Unable to eat dinner at all, since we were turned away an hour and a half before end of service.