Premier Inn Lymington - New Forest Hordle

Very enjoyable stay, made even better by very welcoming staff. Particular mention must go to Matthew, who somehow managed to serve 30 restaurant customers entirely on his on his own, whilst remaining calm, efficient and charming to all the guests in the restaurant. This gentleman's skills and potential need to recognised by Premier Inn, as he needs to be fast tracked onto the management training program. We were told that the hotel will shortly be extended and look forward to a return visit on 2026.

No longer a Chef and Brewer pub, just a dining area now for hotel patrons. Food OK but limited menu. Hotel room was clean but in need of a upgrade. Room smelt fausty due to poor ventilation. Windows couldn't be opened and vents above the windows seemed blocked. Only air circulation was when you opened the room door. Tap to turn on shower/bath was faulty in our room, turning on but not off, requiring the receptionist to have to attend with a wrench each morning. Not ideal. Positives...staff were very helpful, cheap, good for exploring New Forest and coast. If we stayed again would be for price only.

Lovely stay. We have stayed in a few Premier Inns recently and appreciaye that they are budget hotels. However the staff made it more memorable than the others. Matthew, Reece and Mark showed customer service at its best. Very helpful and friendly.

This is one of the best Premier inns we have stayed in. Attentive staff and nothing was too much trouble. Just a lovely place to stay

Matthew offered a great service from moment i checked in helped me with local knowledge and also arranged a taxi for my morning trip great atmosphere off the hotel and also rooms are clean and no issues staff very helpfull. Keep up the great work Matthew.

I thought the location was great. The atmosphere from the staff (particularly Matthew, Kiera and Mark) made it a friendly place to stay. My room was clean and very comfortable and my three day stay was good value. A very lovely start to the day was to enjoy a full breakfast.

We stayed for a night with our three year old, we arrived around 8pm, the person at check in was very friendly and it was easy to get to our room. We had lots of space and the room was clean and tidy. The TV was a good size and there was a mirror for makeup/getting ready.

We had pre booked breakfast and was greeted by Matthew who was really accommodating to our needs and checked we were happy and communicated throughout, he also even gave us some recommendations for the area, his colleague Oliver took our order and was also friendly and helpful. Ben the Chef had some trouble with the gas in the kitchen but managed to quickly resolve the issue and made a lovely cooked breakfast for us all.

We really enjoyed our brief stay here and would be happy to book again if we were to visit the area and would highly recommend.

Matthew, Kiera and Mark were helpful from the start of my stay. I was with a walking group and nothing was too much effort. From helping with luggage to bar service and excellent breakfast I could not fault

We rolled up at this hotel at a quarter to nine on a November evening, after a tortuous drive from South Wales.
Admittedly, the place IS a bit hard to find! When we arrived, tired and hungry, we received a warm welcome from Olly on reception, but it was accompanied by the unwelcome news that the restaurant had stopped serving food a few minutes earlier.
My wife went into the restaurant and threw herself on the mercy of the wonderful Reece, who sat us down and provided toast, butter, marmalade and peanut butter to sustain us. He was clearly closing up for the night, but insisted we take as long as we needed. In fact Mark, the chef, did say that he would have found us something to eat by way of a dessert, but my wife is lactose intolerant, and there was nothing suitable for her. Nevertheless we appreciated this kind gesture.
A comfortable bed, a room with a bath and a good night’s sleep revived us, and in the morning Matthew served us a very good cooked breakfast, made to order in the adjoining Beefeater Restaurant by the chef. Matthew’s courtesy and friendly, helpful manner were much appreciated.
This Premier Inn is a good stopping-off point en route to Southampton. It has a large, well-lit car park which is free to use. The courtesy and kindness of the excellent staff who run the place will be long remembered. And we will certainly come back next time we’re in the area.

I arrived at the hotel on my home whilst travelling through the New Forest. I didn't book before I turned up. For some unknown reason, its cheaper to book on line than in person. I stood at reception and booked my room on line. Weird. The receptionist was so lovely, but I failed to take her name. sorry. I booked the premier plus room and they were on the first floor, so the receptionist helped me take my suitcase up the stairs as theres no lifts. There are rooms on the ground floor.
You know what you're getting with Premier Plus rooms. It was a lovely big room. The bed was very firm.

I paid for breakfast and I picked 8 am. You have your meals in the Bell Inn at the front of the building. A friendly staff member greated me. I saw the receptionist I'd met the day before and was very chatty. Theres a continental choice and you can choose from the menu for a cooked breakfast and its served to you. It was very nice.

This Premier Inn is small and is In a beautiful area. I would definately consider staying here again.

We stayed overseas on the way to the Isle of Wight and we're so impressed with the staff. From the moment we arrived they were friendly, helpful and professional. The hotel is a little tired but spotlessly clean, and the food was good. We would definitely stay again and recommend to others.

The hotel itself was ‘tired’, but all the staff were lovely and extremely helpful. Had an issue with the room but was swiftly resolved.

Hotel informed us that renovations were due.
The staff were exceptional especially Matthew ,Mark, Ollie Reece and the girls as was the cooked breakfast. The meal deal was great and the curry we had for our evening meal was delicious but Very limited choice on the menus .
Be kind to the staff as not their fault and should not be put in that position.
Will be a nice place when the refurbishment is done as a good base for people visiting the area. Bonus - plenty of parking

Great value for money. Hotel is a bit old and tired but you can’t fault it for the price. Everything was spotlessly clean and the staff were all helpful/ attentive. Matthew in particular at breakfast was super friendly!

Location is good too but you definitely need a car. Not much within walking distance.

Extremely friendly experience, from Ollie’s warm welcome on reception to Matthew’s polite and attentive service in the restaurant, a very pleasant stay. Food was nice, restaurant needs a refurb, but the staff are exceptional.

Stayed for 2 nights for a famiky event in premier plus room. Room was spacious, clean and had everything I needed. Lots of parking on site.

All staff were friendly and helpful However special mention to Matthew who was absolutely amazing. He was happy, thoughful, knowledgeable and absolutely went out of his way to help in any way he could - a credit to the hotel.

Premier plus room bathroom grubby peeling paint no bath towels no pillowcases on spare pillows the outside looks awful definitely not inviting would not stay again unless an update has happened we have stayed at lots of premier inns and this does not live up to the premier inn you expect

We stayed the night before sailing to the Isle of Wight and again on our return before the long drive home. When first arriving in the car park do not be put off by the exterior appearance !! There is a renovation planned for the adjoining pub. The hotel reception and the hotel side are spotlessly clean. What makes it an even more enjoyable experience is the welcoming friendly attitude of the staff. Zoe on reception checked us in and booked our stay for the following week. She was efficient and we felt as if we had known her for years. We used room 6 which is an accessible room with wet room. Again, spotless, although the main room light could do with being brighter!
We experienced no noise at all. Breakfast Monday to Friday is 0630 - 1030am - perfect for a leisurely start. The evening menu is currently very limited, but Zoe told us that a more extensive menu is being introduced next Tuesday (October 14th). She recommended a Beefeater about 15 minutes away, which is attached to the Christchurch Premier Inn. On the subject of food, Ben cooked the most delicious full English with a wide choice of items. Similarly, for those that like a continental, you wont be disappointed! Matthew chatted to us during our first stay. Nothing was too much trouble.
When we returned this week, Emma was in attendance during breakfast, taking orders etc. Again, really nice to chat to and genuinely interested in the guests.
Value for money? - Yes, absolutely. Its located conveniently to the New Forest and Lymington Ferry port.
My wife and I cannot speak highly enough of Zoe, Matthew, Emma and Ben. The nicest, friendliest Premier Inn staff we have ever encountered and we have stayed in many over the years. Thankyou to you all for making our stay so comfortable and ensuring we had everything we required. We will definitely return

Thank you Matthew, Dan and Ollie for a lovely stay. Very welcoming. Despite a limited menu due to refurbishments, we had a nice meal . Good fish and chips.

Stayed 22nd September- 26th September. On arriving at the hotel it looked derelict from the outside. We had travelled quite a way and decided to have a drink in the attached restaurant and bar. What a shock, the bar area was completely empty excepting two small tables for two. When we asked the staff what was happening, we were told there was to be a complete refurbishment although the staff said the restaurant and and bar had been like this for a year with no sign of work!,
We had booked dinner that evening and the menu was very reduced, only food from the freezer, no fresh vegetables etc. Hardly any one was eating there. We have been to many Premier Inn before and we have never experienced any like this before. We always enjoy using the attached restaurants normally to save having to go out after a days sightseeing. Continental breakfast was poor at times, with missing items.
If only we had been told when booking, about the situation, we would never have booked here!
The only thing that made our stay more enjoyable was the staff who were absolutely amazing! Nothing was too much trouble for them and they were constantly having to deal with complaints. Well done to
Matthew, Zoe, Ollie, Emma, Mark and Dan! Premier Inn are lucky to have you all keeping things going! Fantastic team!