Premier Inn London Kingston Upon Thames

Really good check in experience - arrived early with my partner on a Sunday to be greeted by Karen who was wonderfully helpful and efficient. Nice and easy for a Sunday.

Very central hotel and well served by public transport. The staff was very friendly, kind and helpful. Thank you so much for you sympathy and for helping me during my stay! 🙏🏼☺️

Great food excellent service and the wonderful atmosphere highly recommended thanks Mr. Ardy very friendly very testy food

Amazing experience. Good customer service and friendly staff. Would for sure visit again as everything they provide is to perfection.

We had the best experience staying at Premier Inn Kingston today. The breakfast buffet was just amazing. Staff members Karen, Abdul, Jay and Shane were accommodating and helpful. Thank you guys!

Nice people, hotel’s location very convenient for Kingston.
Premier plus rooms worth the hype😉😉
Very comfortable either for one or two persons!!

Amazing location, clean rooms, very friendly staff marlon, karen,angelou,jay bryan, and niel i always stay in this hotel everytime im here great service...

My experience has been always amazing and tonight is no different. The staff have been helpful on my check in and the room is always exceptional.

We visited last Monday and everything was amazing. Chef Ardy made delicious hot food and the service was excellent. Highly recommended!

Convenient location and helpful staff especially Karen on reception, I would highly recommend and stay again in the future.

Andrea at reception and restaurant was outstanding a really lovely and tentative worker. Hotel was good and clean. I would come back.

The hotel is less than 10 minutes walk away from Kingston station, which itself has many shops and restaurants around. The room itself was clean, tidy, and relatively modern.

What impressed me the most was the front staff (Andreina and her manager) who were very accommodating and understanding to my situation.

I had elderly relatives arriving a day later after a long haul flight. I had wanted to add on early check-in for them and this was when I realised that there were issues with their bookings. This was also during a busy period due to ongoing games around the area. Despite this, Andreina reassured me that they would place a note on their booking, look into the issues and resolve them, as well as accommodate the requests.

Throughout my interaction, Andreina was commited to helping me sort the logistics of the stay as well. She helped navigate the issues that arose and we were able to come up with a plan that left me feeling satisfied and reassured.

Given this experience, I would stay at the Premier inn if ever I was in the area the next time as I know that I would be well taken care of by the staff.

Lovely experience at Premier Inn Hotel with wonderful view of window 🪟😍 & good rooms, breakfast & friendly, supportive staff 🤗🍀

The hotel is tatty and in desperate need of renovation, the bathroom sink was cracked, there was graffiti on the wall and the furniture was either broken or very old and worn. There was only one lift working so unless you were happy to wait 10mins you had to use the stairs, 3 flights up to get to reception. The car park discounted rate works on you getting your ticket validated at reception., this didn't work so I had to take 3 separate trips back and forth to try and get this sorted which with the lift situation took me 30mins. It still didn't validate so I had to pay full price! The staff weren't helpful and just said I would need to call the NCP, which I did, over an hour of being on hold for them to say I will need to go to there website and download a refund request, for which I will need my ticket number, the one I had to feed into the machine to exit with!!! Overall I though the area was nice, not the location of the.premier inn bit the town itself. It isn't very often I stay at a premier inn and be disappointed but I would not recommend this one!

Brilliant staff, really helpful and lovely clean hotel in a convenient location with good value evening meal and breakfast.

NEVER AGAIN - far short of the usual Premier Inn standards

1037225306

We are usually very happy with a Premier Inn, as you cannot usually go wrong - or so I thought until I stayed here. NEVER AGAIN.

+ Good location
+ Spacious family room
+ Usual comfortable beds.

- Terrible entrance with open access from street level into the lifts. My family (including a 4 and 6 year old) saw DRUG ADDICTS going in and out of the Premier Inn lift. When we complained the next morning, we were told that the lift doesn't allow access for outsiders beyond reception - like that is ok then...
-Awful breakfast. No eggs. No tomatoes. No mushrooms. No plates. No knives. No milk in coffee machine. And even after going back several times to ask.
- Shabby rooms - dirty carpet, peeling paint.

I would not dare return

We stayed one night here in a family room with breakfast at a cost of £10.99 per head as well! A real treat as seeing elderly parents
When got down to restaurant after waiting AGES for a lift as one was out of order so only had one servicing the area. To be met with complete disarray.
We found a table full of previous diners. Had to ask a member of staff to clear away
Went to get breakfast and there was NOTHING other than mushrooms available!
We had to wait well over 20 minutes before any hot food arrived but due to queue by the time we got there, there were 2 sausages one fried egg and a tiny piece of bacon left!
My daughter gave up and wanted cereal but then we were told there was NO milk!!!!
She then said I will just have a croissant, NONE available
We finally sat down and found ONE knife and ONE fork on the table so went walking around the restaurant for some more to no avail! We had to SHARE our cutlery!!!!!
We gave up in the end and went to mcdonalds around the corner for breakfast of which I strongly advise any future visitors to do. £10.99 each over £20 for one sausage one fried egg a slice of toast with NO butter, and a black coffee!!! Absolutely disgusted!!!!

A great place to stay for us as we were between Bushy Park and Richmond Park where we were visiting for the first time. This location was right between them both. A big NCP car park a few steps next door to them which was convenient. The staff were all very helpful and happy there and nothing was too much trouble. Our room on the 6th floor was very quiet and peaceful and we had a good sleep. Had all the things we needed and was clean and tidy on arrival.

Hotel is what you expect for a Premier Inn. Good sized family room, clean, centrally located. We travelled to the hotel in a EV family sized car, we checked the premier inn website for carpark facilities. No carpark on site but premier inn recommend the NCP FAIRFIELD, which is located next door to the hotel.
EV facilities were not working.
Car park spaces are extremely tight. Due to the sharp corners and high kerbs, when driving up and down the different levels it caused lots of damage to our wheels.
Do not park if you have a family sized car!

We had a wonderful stay at Hotel Premier Inn Kingston The staff were incredibly friendly and flexible, making us feel welcome from the moment we arrived. Our room was spacious and clean, and the view of the city from our window was a highlight. The breakfast buffet was fantastic, with a great variety of options. The only small drawback was that the air conditioning was a bit noisy, but it wasn't a major issue and the overall experience was fantastic. We'll definitely be back!"
Thank you
Ioana