Premier Inn Oswestry

We were very happy with our one night here. Premier inn delivered exactly what we expected.

The staff on the front desk also friendly and courteous. I would happily stay again.

We had made a mistake with our online booking and it had not gone through and we did not realise until we arrived to check in. Caroline and her colleague went over and above to help us sort this and to ensure we could still stay at the hotel. First class customer service from both, thank you!

Very disappointed 😞. Was told that restaurant would be open - but it wasn't. Room was very basic- not even a glass to put in your toothbrush. Nearest restaurant was 10 minutes walk along a road currently having road works completed.

We were informed a few days before that the Bar and Restaurant were closed, but had no idea how bad that would make our stay. Having subsequently made a complaint to Premiers complaints department, all I got was basically two fingers. Don't bother complaining because they do not care. What an awful Company.

Good clean room & comfy bed. Shame there were no breakfast options available but I was made aware of this online at the point of booking.

They are refurbishing which is fine but they say complimentary breakfast which is just an orange or choc au pain. Car got marked in the car park due to all the builders trucks etc which I presume are the people doing the refurb. Perhaps avoid until work is completed. No upgrade offered after they cancelled breakfast etc

Absolutely what you expect from Premier Inn although a little tired and in need of refurbishment. No issues finding the place and Sat-nav literally takes you to the front door . Yes it's on an industrial estate but that just means it's is quite at night! and yes there is no food or drink while under refurbishment but clearly needed so small sacrifice for future improvements. I was amused by the complaint from a non-resident regarding the restaurant and being given an honest opinion regarding pub-grub and actually was helped by the staff member and found her to be professional friendly and very helpful and would like to thank her for the assistance and honest opinions on choices of places for my wife and I to eat especially as we were residents in the hotel and never visited the area before. Nice touch with free coffee machine and takeaway cups as a gesture!

The staff are incredibly friendly. Currently staying here tonight and I have to say the lady at reception right now is one of the friendliest staff members I have ever met in a premier inn, (I stay in a few for work). The restaurant is being refurbished like mentioned on their website but there are a few places around to eat. A lovely touch while the work is going on and unable to eat, is having tea and coffee at reception free of charge throughout your whole stay. Another little good will gesture is having a continental breakfast in the morning that you can collect from reception free of charge. The hotel is clean and welcoming. I honestly do not understand all the bad reviews, every hotel/restaurant needs a refurb now and again.

Not the most glamorous of locations, but everything in hotel was as would normally expect for a Premier Inn, other than restaurant winding down for refurb - which I was warned about in advance.
What did stand out was that every member of staff was super-helpful and friendly, which was great and made a real difference.

We stopped off for some food at this premier inn only to be told that there were only serving food to the hotel guests. The restaurant was empty and the member of staff sent us down to another restaurant by saying go to this one as it serves 'basic pub grub'.
Well I'm glad we didn't stop and eat at the premier inn now and we found somewhere else to eat

Another good stay at a Premier Inn. Location is very quiet, however with the main road closure outside the hotel due to road works it's probably not a surprise. Access to the hotel and then the town centre is rather convuluted, with detours through the locsl industrial estate.

Unfortunatley, not the best experience for us. Room was hot and air con noisy. Only 1 set of towels for 2 people. No secure motorbike parking. Food for a gluten-free diet was non existent. Very expensive for what it was.

Very friendly staff and the room was very clean. Definitely recommend to stay here. Only down side is the bar/restaurant next door is card only which was a problem as my friends only had cash on them.

This hotel is tired and, sadly, cannot be recommended. It is now virtually surrounded by construction works, with access tortuous and through a large industrial estate. The restaurant is apparently due to close shortly and the menus are now very restricted. Overall, we will look for another hotel when next in Oswestry

Situated adjacent to building site of new houses. Very noisy,usual building traffic, lorries,diggers etc.
Limited choice of food in restaurant, for some reason,also orange juice not always available- notice citing global shortage??
We always stay in Premier as good standards & value for money. This branch is in a very poor position in Oswestry, and also in need of some refurbishment.

The Oswestry PI is very run down, and Oswald's Cross next door did not have half of the menu options. The bar stock was also running low, with two tap beers off and empty shelves.

Room 103 is above the reception door which does not have dampers. It banged until, at 11 p.m., I dressed and went down to reception. They arranged for it to be kept open. The banging started again at 5 a.m. I had a very poor night's sleep and did not enjoy the event I went to the next day (the reason for my stay) because I was so tired.

I have been using Premier Inn for about 30 years, and I used to recommend it as value for money. I have noticed it going down hill recently. This could end my loyalty to the brand.

Firstly the access road off the island is closed and there is no diversion provided. This i isn’t the responsibility of the hotel, but they could put it on their website as a warning.

The room was not particularly clean. There were cobwebs all over the ceiling in both the bathroom and the bedroom. Unlike most Premier Inn, there is no sofa just a very tatty armchair, that didn’t look fit for purpose.

Have to say the staff were lovely, they rang the day before to check if I needed meal bookings and were very friendly on arrival.

I regularly stay in in Premier Inn and find this one well below standard.

The room was typical Premier Inn, basic.

The restaurant next door is being wound down. Very poor selection at the bar, limited menu, very bare restaurant. Sitting in there was very depressing. I am SO glad I refused the meal deal that my company usually insists on. I opted for room only.

This is probably my last stay here after 10 years of bookings

We only stayed a night in early August. Parking was free, which was a bonus. The booking was quick. We had the offer of evening meal and breakfast. We both had an evening meal. A mixed grill and a curry. Both were served hot, and among the best meals we have had out.
Breakfast was served hot(cooked breakfast) and delicious. Couldn't fault food at all. Room was nice and clean, Comfortable. It's what was needed.

We stayed in the older part of the hotel - the rooms are tired and could really do with a tidy up but then we didn't pay alot and they were clean. The toilet was blocked for part of our stay (couldn't handle my h which we wanted to try and sort ourselves as im sure you can understand. We sorted it with a loo brush and some of the team were lovely however others not the most helpful when you say your toilet is blocked can I use another one - i had to ask for them to let me into another room as the staff loo was broken and the retsurant was shut 🙄