Premier Inn Chippenham

Room below par. Felt grubby, didn’t smell nice throughout the hotel including reception which gave poor first experience.

Our room was comfortable and clean.The overall exerience was good at a reasonable cost. Beds are comfortable and meals good

I’ve stayed in many Premier Inns and this has been the worst. Upon arrival 40minutes early I was told I’d have to pay £15 for early arrival, if I’d been an hour or so early I wouldn’t have minded but it was less than an hour! But
after a long drive in the rain, I didn’t care I just wanted to be warm and dry, well, it was dry. After a 2 minute hike from reception, and yes it really was 2 minutes away, there is only one way in and out so if you have slight mobility issues, or are elderly be prepared for a very long walk. We eventually found our room only to be hit with air colder than what was outside.
I put the heater on which sounded like it had a dying bird in it. To have the heater on overnight was impossible. The curtains had to stay closed because of the draft coming in from the windows, this darkened down the room which was already poorly lit. A very large room, one main light by the door, and a couple of small book reading type lights was all there was.
On the Saturday evening we went to the restaurant which we had booked only to be faced with a notice warning of an hour and a half wait for food. We went up the road to McDonalds.
Breakfast on the Sunday morning was ridiculous. So many people you could barely move, the restaurant is clearly not large enough to maintain a Premier Inn of this size. In the week days it was better, but I’d avoid the school holidays and weekends. The breakfast was good though.
After going out for the day we returned to find it difficult to park due to the amount of work vans in the car park, most of which took up 2 spaces, so that added more walking to already long hike.
Very disappointed in this Premier Inn and won’t be using again. Prices are getting too much for a bed and breakfast which is what this now is, and at the very least you expect to be warm and not have to walk half a mile everytime you want to get to your room.

Hotel was standard for Premier Inn, not really different from many others we've stayed in. We also pre-booked a meal deal (2course dinner and breakfast).
Dinner at the adjoining Brewers Fayre restaurant was poor. There was clearly an issue with staffing numbers. No-one on the desk to greet you so just found our own table. The place was reasonably busy but not full.
Ordering at the bar took about 10 minutes due to lack of staff who took food orders and got drinks at the same time. Was told that there would be a 1hr 15min wait for food as they were 'very busy', didn't actually think they were, plenty of empty tables.
Food actually took about 35mins and was okay but not brilliant.
Breakfast was standard Premier inn fayre.
Overall, stayed at better Premier Inns.

Wonderful staff, polite, friendly and helpful. Gentleman Friday evening and different gentleman on desk Saturday were lovely.

Beware there are no family rooms available at this hotel suitable for a wheelchair user so you’ll have to book 2 rooms. The bed in the accessible room is really low and I needed help getting back into my chair, not sure why anyone would want it so low. The hotel removed the raised feet so nothing can be done to lift it The toilet is close to the sink so you can’t use a shower chair. Positives….. staff are helpful and the room was clean. Food is good value but the restaurant is tired and long due a refit.

Big shout out to Jordan! As a woman travelling alone it’s always nice to frequent the same hotel. But to be welcomed with a friendly smile and someone who always goes the extra mile is unusual. So a big thank you to Jordan who always looks after me and takes the time to make sure I’m ok.
Top marks!

You know what you are getting with Premier Inn and this hotel does not disappoint. Rooms are large and clean and bathrooms are well equipped and in a good state of repair.

The car park does not have electric charging points so this is an issue for anyone driving electric (there is a Morrisons opposite that does but you then need to go back out to move your car).

Breakfast for anyone who is not a meat eater is lacking with no alternative products on offer and I would recommend going elsewhere as you can get a better selection for the same money here.

We found the location of the Chippenham Premier inn to be easy to find and next to a fast road. The helpful and friendly reception set a good atmosphere. Our room was clean and comfortable. The room was good value. The corridors and stairwells were clean and tidy. The noise level was much better than some Premier Inns. Overall we would recommend it and we will return.

Uncleaned corridors, spillages on carpets, very stained, and strong smell of urine.

Mattress' were really uncomfortable, and when checking in the guy at reception was quite rude and neglected to tell us we should have at least 2 key cards, because if one of you leaves the room you need to take a card to gey back in, but you also need a card in the holder in the room to have any lights! So you are sat in darkness until the other person comes back if you only have 1 card!

Overall our stay was pleasant service was good, WiFi was poor in several places. Ideal area for our 4 day vacation.Food in the restaurant was a fair quality for the price.

I liked it here, we stayed for a week or so on work business. Breakfast in the pub was very good at the weekend. Rooms were good, big TV, free WiFi. Pillows were a bit of a let down. But overall enjoyable stay here.

I always thought Premier Inn was a good brand. The first room offered smelt very badly of stale smoke. We were offered an alternative which also stank, this time of dank mould/rotting skirting board in the bathroom, photo attached.
Overall terrible place, we didn't stay. The young man on reception was lovely; he did his absolute best, but we were left having to drive home, in the rain, from Chippenham to Stockport arriving home well after midnight. The company fully refunded us without any argument.

This venue wasn't up to the usual Premier Inns standard. The room was too warm and didn't have any aircon. I had dinner at the adjacent Brewers Fayre but it was very busy and seemed short-staffed. I had booked a table but had to find one myself and it was the last one available. I had to wait over an hour for my meal to be delivered

Full of juvenile young adults!
I had to be up early in the morning so went to bed at 10pm only to be woken up by numerous young adults who for some reason find staying in an hotel so exiting that they can’t keep it in
Shouting in the corridor, constantly opening and closing of doors.
On top of that I could hear about 3 or 4 tvs plus the people next door talking loudly until early hours. The room was so hot but I couldn’t open the window for all the loudness from other tenants. And whoever was in the room above must have thought they were an elephant because it was constant stamping.
I didn’t get a full nights sleep and was useless for my final day on a course I was on.
I know it’s not the hotels fault but why can’t they at least explain the etiquette to people upon check in??

very helpful and friendly staff. the receptionist managed to find us a ground floor room. room was spacious and clean with a very comfy bed. would stay again if in the area. value for money.

Beds sheets did not fir the bees and full access rooms were booked but did not have any on arrival. Disabled parents were give a room with a bath they had to step into. Asked for a twin room and ended up with a sofa bed and double. Trying to change the bookings was almost impossible.

Jordan really helped me out when I had problems with my booking. He was able to sort my issues and get me checked in without a fuss. Amazing customer service and a nice place to stay

Booking in was easy and quick. Rooms ok but a bit tatty in the bathroom. Kettle, hairdryer, tea coffee etc provided. Very quiet hotel. Free parking.

Came into the hotel needing a room and we was welcomed by a wonderful member of staff called Corey he got us a room right away and was so lovely towards us both best premier experience ever because of him!