Premier Inn Hitchin Town Centre

Friendly reception, rooms were ready and what we had requested(adjoining rooms on ground floor close to reception, one assisted for my mother who has limited mobility) help offered with our bags, information given on meal deals and help booking this as couldn’t do online. The rooms were clean and warm, beds as usual very comfortable. Eating in was ideal on first night after a long journey. Breakfast plentiful and very good. Staff were all pleasant and helpful.

Stayed here on and off for about 3 years. Brilliant hotel. Location is perfect right in hitchin town centre. Rooms are always clean and comfy. Best of all the staff are amazing. Always smiling and helpful and special shout out to Claire who is always happy to help and a bundle of laughs- she's a real asset to the hotel. Always there to brighten up the day!

Last minute stay due to a stressful week, lovely hotel clean room very quite on the third level . Reception lady was very friendly and did a quick check in, on staying in needed some cutlery and sauce and they staff was very helpful

Generally when I go to this hotel I have a very nice experience, most of the people that work there are all happy and welcoming. There was one lady which had a very bad attitude when I went for dinner.
Dinner was served until 10pm as seen when you walk in there. It was 8:30 and I have gone to ask for a table. When I asked she had a very bad attitude as she ‘had cleaned the whole kitchen out’ and said at first that she wouldn’t serve me. She then said maybe she could get me a pasta or something. I thought this was very rude and I was appalled the way she spoke to me as if I had come down at 10pm closing time when it was 8:30. She was probably having a bad day however shouldn’t be speaking to a customer like that. Nothing against the hotel would recommend, just a bad experience with a worker

Sentralt beliggende hotell i Hitchin. God seng. Ok frokost. Skittent gulv på badet.

I always go there when visiting Hitchin. Rooms are clean and nice and the bed is amazing.
Also the customer service is superb. Really attentive and helpful

Room was opened whilst out and left wide open. My son went out and shut the door, when he returned a couple of hours later the door was wide open propped by a chair from the room. Reported to the hotel who were supposed to ring us today but they did not do so. They have CCTV cameras as I asked them however they have clearly just fobbed us off. We stay at least 3 times a year but would never stay again. This hotel is a security risk and people should be wary of staying here. This has been reported to Premier Inn head office vendor Ben to investigate.

A nice hotel in the Premier hotel chain and well located in the middle of Hitchin with plenty of public car parking opposite. Pretty much standard Premier rooms, small and clean; good for a comfortable night's sleep. Meals are somewhat basic, though there are plenty of options nearby.

Exactly what I expect from this company, nice staff waiting for guests to arrive and ask about your journey, room was clean fresh and a good size. When you know what to expect and it ticks all the boxes you have no complaints just praise

After finishing my shopping, I met my friend at the Premier Inn for breakfast. I wasn’t staying overnight, just stopping by for a catch up, and I’m so glad we did. The team were warm and welcoming, especially with the kids who ate for free and left happily full.

The food was fresh, the service kind, and the atmosphere relaxed perfect for a chat over coffee.

After a rocky start to the day, ending it there was a lovely reminder of how good simple things can be, good food, good company, and kind people. I’ll definitely be back next time we’re in Hitchin.

The best hotel I've stayed in,in a long time.All the staff were kind and courteous, helped by a first class accommodation. I mention a few of the kind staff,Abbey,Nat,Isaacs,Claire plus all those whose names I forget.Meals,again first rate,both breakfast and evening meal.Onto the room.A extremely comfortable bed,excellent in-room facilities too.All in all,a 100% worth while experience.

Terry Beechener.

Arrived late in the evening after a 7 hour drive. James came to the door to let me in and was an absolute pleasure to deal with. Helpful, polite and welcoming. Just what is needed after 7 hours stuck in a car and away from home. Thank you for the hospitality.

This time was better than the last! breakfast was great, staff were outstanding, big shout out to Nat and Abbie for the wonderful service at breakfast, Caroline for the best breakfast i’ve ever eaten. Megan who checked me in the evening before was so helpful. Overall the team at this hotel is out of this world, I’ve never been anywhere with staff that care as much as this hotel. Room 208 was great and very clean also bonus that it looked out to the church.

Thank you Hitchin Premier Inn. See you again soon!

Arrived late afternoon, checked in without issue. We had booked evening meal / breakfast so asked if we needed to book a table, we were told the hotel was not busy, no need to book. Very true, when we ate, we were the only ones in the restaurant part. Meal was uneventful, server was also manning reception desk as well as taking food orders, preparing and serving the meals. When we got to the room we noticed how unbearably warm it was, without opening windows. The AC control was showing a fault, pushed some buttons to reset, it came back on and went straight into fault again and shut off, the screen showed the room at 26.5 degrees, way too warm. There was an electric fan placed in the room as well, when plugged in it made allot of noise, but moved very little air, useless, and just barely moved some warm air around. We also noticed some house keeping issues whilst unpacking. There was no remote control for the TV, there were two half drunk bottles of water on the windowsill, there was a used towel hanging behind the bathroom door, there was an aerosol cap by the door into the room, the bin had a split bag with rubbish already in it. It did not appear much attention had been paid to cleaning the space.
We reported the AC issue downstairs to the reception staff / waitress in the restaurant, noted the remote missing and fan useless. She said she would check the status of the AC, and get another fan put in the room whilst we ate dinner. She also brought a remote to the table for the TV. When we finished out meal, we took a short walk outside and came back to the hotel. The room was as warm as ever, the fan was exactly the same as when we arrived. We settled down to watch TV, using the new remote, and spent a very uncomfortable night in 27-28 degree heat without any air movement. Not at all impressed, have written to customer relations at Premier Inn, we reported the issues as they happened, apart from the remote, nothing was done about the room/AC. If the hotel was as empty as we were told, surely we could have been moved to a room where the AC was functioning.

Disappointing stay! I was looking forward to my first stay in a premier inn hotel but the whole experience was underwhelming and it’s only redeeming feature was the staff who remained pleasant and helpful despite the pressures they were being put under.

Automatic check in was broken, no reception staff immediately available, keys not working, broken coffee machines, ripped curtains in our room, dirty towels… but the worst part was how disgusting our room smelt. It smelt like a greasy spoon cafe and it didn’t get any better the whole time we were there. It literally felt like the kitchens extractors were directed straight into our rooms.

The parking was also a terrible experience but that we cannot blame on the hotel. Just make sure you understand where you can park as it is extremely confusing.

This hotel is incredibly expensive for what you get, if you are staying to be close to London then I would recommend just staying in London instead as you are pretty much paying the same prices. I did not think this hotel had been standing very long but the rooms were incredibly dated and poor quality. Very little air circulation, no opening windows, our shower curtain was dirty, screws loose and the whole socket came out when I unplugged my phone.

The hotel is quiet, we were first floor but heard nothing the entire stay, staff were also nice, but we struggled to find anyone when checking in, and it took a while before someone came to us, even when ringing the bell.

The biggest issue was parking, I ended up having to continually swap between car parks as the one directly outside has a maximum of four hours with no return within 2. The longer stay is further away and made me a bit anxious being so out of sight from my car. Permits would be a good idea, I ended up paying an extra £30 on parking over three days.

Had a great stay here. The room was lovely and clean and the staff were friendly and helpful, especially Keelan and Claire. Super breakfast and a good central location. Would definitely stay again.

Wow.- what a fantastic hotel! We booked one night here, as we were attending a wedding nearby the following day. We had a great stay, and it was definitely the best Premier Inn we have stayed in. We were given a warm welcome and our room was clean, modern and bright. It was also spotlessly clean and the bed linen and towels were very fresh. We all slept well and our room was very quiet despite overlooking the front of the hotel. Breakfast was great and the staff were very friendly. Such good value for money. Would definitely recommend.

Stayed here for mine and my husband's first anniversary, stayed in premier inns before so was expecting the same standard. The room was ok, just needs to be updated or freshened up as the ceiling had a big crack the paint was flaking and mould in the bathroom above the shower.

Very friendly staff who accommodated our needs very well. A particular shout out to Claire and our host for breakfast on Sunday morning who was extremely patient and assisted with troubleshooting the toaster.

My daughter loved the fan in her room. Thank you!