Premier Inn Catterick Garrison

Great location for the city centre...premium room very comfortable & clean - good facilities (bottled water, chocolates, iron & hair dryer)...very quiet in the room so had a very good nights sleep on both nights...nice to have the option of a bath or a shower too - many hotels have removed baths these days. Found logging onto the wifi frustrating - couldn't get on it day 2 of our visit & it's not easy to park at this premier inn. Staff very helpful in sorting out issues (like the wifi & missing hair dryer in the room). Booked again for next year as this hotel is comfortable & in the heart of the city!

Reception manned by Fay & Spencer friendly and helpful. Arranged meal booking.
The room was ready, clean and well presented as was the rest of the hotel.
Heating worked which is always encouraging in November.
Went into restaurant an hour or two later to be met by – Fay & Spencer – who are now doing meet and greet at the restaurant, taking orders and serving meals and drinks. Rumour has it there might be another member of staff in the kitchen.
Back to room after meal and room key not working.
Put out a call for assistance and here comes Fay.
Here is a situation where these guys and girls are doing their best and do not stand a chance. On top of this they had to handle grumpy customers who were not getting served fast enough.
Come on Premier – your staff deserve more support than this – there were way too many customers for this small team to manage no matter how hard they worked.
Give these folks recognition or we recommend they take an Accor franchise where their efforts would be properly rewarded.
Just to cap it all there was no Breakfast Restaurant in the morning due to a power failure. I bet if we waited long enough Fay & Spencer would have turned up in their Electricians overalls.
Staff 5 Stars, Premier 0 stars, average 3 stars

I booked my hotel stay on a pre-paid booking via Expedia. Upon arrival at the hotel I was asked to make payment as the room hadn't been paid for, which I did.
(I later found out the room had been paid for by Expedia and the girl who checked me in had not read the notes on the booking. Therefore, I have paid twice for this room.
Now 2 months on I am still trying to obtain a refund, Premier Inn have admitted fault and shouldn't have charged me on arrival, however nobody seems to be able to action the refund; I'm left going round & round in circles!!
Premier Inn Customer Services is awful, nobody would help me on the basis of data protection. I asked to be put through to a Manager and was told it was not possible for data protection reasons. I am speechless!
Avoid!

Even though there was renovation work being carried out this did not affect my stay a all. A very, comfortable, pleasant stay as usual

Great staff, welcoming and friendly, always happy to help. I have enjoyed the stay and have booked the second week that I need in order to reach work at this Premier Inn as well.

What a fantastic experience!
Sarah and Alex could not do enough to make our stay perfect!
Sarah even fixed my dress so I could go to the ball! Alex was charming and funny nothing was too much trouble for this incredible team!

The bed was so comfortable (I did threaten to steal it!)

Clean and so comfortable with such a lovely team made this Cinderella go to the ball (even though I came back with concussion!)
I would leave a reason to visit again you made our weekend,
Best hotel visit ever!

(And I’ve paid thousands for less quality!)

Sarah and Alex thank you ! I sincerely mean that!

Excellent location in the centre of town, close to all the amenities. Friendly welcome from reception staff, room was clean well equipped and extremely well soundproofed. Would not have known in the middle of the city, excellent night's sleep

Stay in premier plus room on 15 floor room was nice and clean and shower was lovely amazing view off the city centre and amazing sunsets the only let down was bed was really hard and uncomfortable struggled sleeping at nights. Breakfast food was cold won't be coming back to this hotel.

This is my second visit to the Stadium premier Inn Cardiff City centre, Apon ariving i was told a room wasnt ready, even though i had paid extra for early check in, so had to wait in the reception area for half an hour for them to get a room ready, If i had to wait any longer i would have asked for the extra i paid refunded, This time I chose the Premier plus room, the room was on a high level ( 15) with great views of the city, the room difrence from standard were that it had a fridge,(was handy) coffee machine difrent lighting and grey walls instead of white, better wall art , the beds was comfy as usual, There were some scuffs on the walls and a dark stain drip down the wall to the skirting board by the bed, ( caused by past guests who have no respect for where they stay) the bathroom had a rain shower, luxury shower products, the wash basin did have long hairs in it, probably missed by cleaner due to being rushed to get the room ready, the room was very quiet didn't hear any doors slaming or noise from the corridor, slept very well, I also paid for premier inn breakfast, Went down for breakfast at 06.30am but no hot food was available, cereal fruit and bakery all out, but had to wait 20 mins for hot food to be ready. But when I eventually got hot food, it was great as usual. So just a couple of niggle hence a star missing but I still would come back to this hotel.

The staff were very friendly and helpful on check in, despite dealing with technical issues with their automated check in system. I had no need of their assistance during my stay as the room was perfect; as clean and comfortable as you could want.

A lovely experience as I came to a rugby international to support the opposition. I was made very welcome. Ash and the rest of the staff were so welcoming.. I would probably say my best Premier Inn stay. Being of Gypsy heritage I know how lovely it is lovely when you are so welcome

Stayed at this hotel on 22/10/25 with my partner for our anniversary and enjoyed our stay. We done early check in but had to wait for what seemed like half hour/45 minutes for our room to be ready. We had been upgraded to a premier Inn plus accessible room on the 16th floor which was lovely, we had a wet room, as I'm a wheelchair user. The room had both sides of the bed Accessible so could choose which side to sleep which is rare in hotels, the hotel has 3 high speed lifts, only downside is the doors don't stay open long enough to get in and out as a wheelchair user. The very last lift (furthest away from reception) was a bit scary as it shook quite a lot and seemed to go faster than the others but we reported it to the staff.

Food was good, we had a really lovely attentive staff member called Ashley he looked out for my other half who is autistic and got overwhelmed by the menu change since we last stayed in a premier inn and Ashley was asking what was wrong why he didn't want no food and was he ok and my partner managed to say its because of the menu change and Ashley managed to get him something he was comfortable eating, he talked him through the options and found something he was happy with and by Ashley doing this it meant a awful lot to me, especially as my partner doesn't disclose his autism. We have stayed in lots of premier inns and the staff at dinner had never been so attentive so it was lovely.

My partner wanted a photo with Ashley, which he was happy to do but honestly he deserves recognition for what he done, it meant the world to me. I also thanked the chef as we left dinner for helping too.

Food was good, bed was comfortable, view was amazing we will definitely be back again sometime hotel right next to train station and pubs and clubs good location

Perfectly located for a night in Cardiff city centre. Rooms were quiet, even with the location. Beds super comfy as always. And reasonably priced.
Bathroom tap was faulty / stiff, it was stuck on hot and we couldn't turn it. Breakfast was slightly less vast than Premier Inn breakfasts usually are.
Still a good stay

Premier Inn group has seriously been going down hill recently, nearly all I've visited lately have had serious understaffing issues and definitely a low standard of customer service (but that's getting the norm.in the UK right?). The staff at this location was chronically understaffed, however all went above and beyond and I praise them for that, well done guys! The obvious manager was the only downside to the team (gobs..t).
Unfortunately that's my only praise, the rooms are dated, the bathrooms not of good standard (my room stank of foul drains, even after reporting and asking for maintenance to have a look) and the beds looked like they were falling apart. Saying that I did have a great sleep over my time there. The food menu options are small, and the varying one chef over numerous days managed to make worse food and smaller portions as time went on. I mean 4 small crispy prawns for starters - definitely smaller portions than other premier inns (see main meal pic attached to make your own mind up). When asked how my food was, I replied not great and the portions are small, that was replied by staff saying "well you've got the meal deal". Yes a £27 for a meal deal, I would have done better with a Tesco meal deal! As usual there were items unavailable from the menu like other sites. I think Whitbread has got too big for its boots and charging approx £120 a night for what honestly is budget service, is not acceptable anymore. Only business staff with no option seem to stay these days, shame as once they were competitive and of good quality.

Building work at the hotel which we knew about, but wasn't expecting to be given a room with the scaffolding and builders actually working right in front of our bedroom window. We were woke up by a jack hammer at 8.30. As we left We noticed that across the corridor the noise was greatly reduced and at the end of the corridor,the noise was almost completely gone, So why are we right next to the building work ? At the reception we asked why we had been put there, was the hotel full? We were told no, the hotel has at least 15 rooms available but the computer selects the room and they can't do anything about it. I asked, can't you tell the system the room is occupied so it can't be selected by the computer. I was met with a look of astonishment and a reply, yes that would work. Come on, it's not rocket science!!

Considering it's a new hotel you'd think it had been going for year the mess of the place room wall had marks all over them mold round the bathroom area reported sick in the lift and the staff just laughed about it and said they was aware but yet the lift was still up and running not very professional check in seemed to take a while compared to premier inns iv stayed but also the customer service from. The manager wasn't great and clearly rubs off on other staff members just think they need to be a bit more friendly with there customers as first impressions say a lot!!

Really nice hotel, very clean and modern. Excellent location to access town as literally 5 min walk to shops and bars. Very good location if visiting Utilita arena only 8 min walk. The Gentleman who was working the evening we arrived was very welcoming and helpful. Would definitely use this hotel again. The only criticism we had was that they appeared to be short staffed in restaurant, we ordered evening meal, waitress service was slow and she went home before we had dessert, I had to ask another staff member who was really helpful and sorted for us. Next morning same waitress we asked for porridge but after 15 mins we had to go and ask. In fairness to waitress she was working the restaurant on her own, more staff needed to support existing staff. The meal deal for combined breakfast and evening meal is good value and decent bar selection. Also close to Cardiff central station, although trains cancelled the day we travelled so I had to use Just Park and park about 9 mins from hotel. Overall very enjoyable trip

Once was a favourite stop on the road south, but rooms definitely showing since of wear, creaky floors, cracks in walls, flaking paint, laminate coming off furniture etc. Air-conditioning worked brilliant but was overall disappointed of the quality of the room given the price that was paid.

Really great hotel. Clean, modern, comfortable. Well situated for trains, buses, city centre.
Staff were so welcoming and friendly.
Breakfast was excellent, such a good choice, and so easy. Really nice atmosphere in the restaurant.
Over all would highly recommend.

A vote that was up to the usual Premier Inn standard. Close to the Utilita Arena and the city centre. Clean and tidy room and general areas. Really comfortable bed. Good ample breakfast. What’s not to like…?