Premier Inn Catterick Garrison

Even though there was renovation work being carried out this did not affect my stay a all. A very, comfortable, pleasant stay as usual

What a fantastic experience!
Sarah and Alex could not do enough to make our stay perfect!
Sarah even fixed my dress so I could go to the ball! Alex was charming and funny nothing was too much trouble for this incredible team!

The bed was so comfortable (I did threaten to steal it!)

Clean and so comfortable with such a lovely team made this Cinderella go to the ball (even though I came back with concussion!)
I would leave a reason to visit again you made our weekend,
Best hotel visit ever!

(And I’ve paid thousands for less quality!)

Sarah and Alex thank you ! I sincerely mean that!

Building work at the hotel which we knew about, but wasn't expecting to be given a room with the scaffolding and builders actually working right in front of our bedroom window. We were woke up by a jack hammer at 8.30. As we left We noticed that across the corridor the noise was greatly reduced and at the end of the corridor,the noise was almost completely gone, So why are we right next to the building work ? At the reception we asked why we had been put there, was the hotel full? We were told no, the hotel has at least 15 rooms available but the computer selects the room and they can't do anything about it. I asked, can't you tell the system the room is occupied so it can't be selected by the computer. I was met with a look of astonishment and a reply, yes that would work. Come on, it's not rocket science!!

Once was a favourite stop on the road south, but rooms definitely showing since of wear, creaky floors, cracks in walls, flaking paint, laminate coming off furniture etc. Air-conditioning worked brilliant but was overall disappointed of the quality of the room given the price that was paid.

The service was friendly; the room was immaculate; the bed was comfy. Sadly, the restaurant was closed and the lifts were out of action (not a problem for me as I like to use the stairs anyway). However, the staff laid on complementary tea, coffee and pastries - very nice!

Very friendly welcoming and helpful. Room were very clean and comfortable. Overall a very pleasant hotel to stay at. Plenty of shops and places to eat nearby

The constant short staffing with PI makes for a frustrating delay in all aspects of service.
You can not expect 2 people to staff the front desk. Bar. Maitre de. Bar tender and server. Impossible situation for those workers and the result is as expected. Unacceptable.

Constant noise of fan in bathroom
Unable to switch it off
AC not great, room hot during the night. Unable to open windows for fresh air
AC fan noisy

Great stay. No problems, everything ran smoothly as you’d expect from a Premier Inn. Good location. Would recommend 100%

1 of the worst premier inns I've stayed in, out of all the staff we seen, only 2 were polite, the rest couldn't even be bothered to acknowledge us! Aircon was off in our room and when I went to complain the lady was very abrupt with me, and then she overided it, but it still wasn't on the coldest setting, why on earth was the aircon switched off in a family room with 4 of us in it, only good thing about this place is that it's not far from Yorkshire Dale's. I will never stay at this hotel again

This is one of the newer PIs with the latest room layout and air conditioning. Spotlessly clean, as they usually are, and friendly staff. As it was a Sunday night it was rather quiet so service was quick in the restaurant. Breakfast was the usual extensive buffet.
Parking is free on the adjacent shopping centre car park and there are many eating options available locally. Richmond is only a 10-15 minute drive away and the A1(M) is also close by so good for a stopover.

Excellent service, very friendly, clean & helpful. Would reccomend this premier inn. Food was delicious & rooms had everything in for your needs. 5 star experience

Another fantastic stay and as always the staff are very polite friendly and helpful, we visit many Premier inns around the country each year and consider this as the best so a big thanks to June and the rest of the team, although like many others now it doesn't have a Brewers Fayre but there are many places to eat within walking distance such as a Hungry Horse (The Foxglove) which serves great choice of food all day.

From the moment we checked in, to the moment we checked out, we were made to feel very welcome by Sarah and her Team.
All the members of Staff we came across were polite, helpful and caring.

Our room was nicely appointed, clean and comfortable. We opted for the evening meal and breakfast offer, which was very good value. Our meals were well cooked and everything that was meant to be hot, most certainly was.

We would definitely stay here again the next time we’re up this way.

I really appreciate Premier inn’s consistency.
No matter where you stop in the country you get a decent sized, clean and well equipped room with a comfy bed.
The factors that normally set the hotels apart for me are the quality of the restaurant, the staff performance and the car parking arrangements.
I rate this hotel very highly.
The staff were simply superb.
In particular, Sarah and Danielle were brilliant. Helpful and thoughtful and genuinely interested in doing a really good job. I simply couldn’t fault them.
The food in the restaurant was great and ample free parking right outside the hotel clinched the deal.
A really good stay.

We stayed here for one night in a family room. We took advantage of the meal deal for dinner and breakfast as we had been out all day and wanted something easy. The food did the job and I cannot praise the staff here enough. They were so accommodating of us and were really kind to our son and daughter as well. They even gave my son some biscuits when he left. The room was clean and comfortable and again, all staff so helpful when I asked for a bed to be taken down so I could fit in our travel cot (my mistake on booking so an extra bed was put up). This hotel is made by the staff. Thank you

Clean room but service in restaurant poor it was quiet (1 other family) we waited 1.5hours for food. Options for drinks were limited (only 1 draft larger working). Food options also limited. Dirty plates not removed from the table. The restaurant was cold.

This is an exceotional premier inn. The staff were amazing. My daughter could not get her room cool enough, it was very hot. The staff went out of their way to assist and supplied a fan as turning the A/C up was not doing the job. It was spotlessly clean with ample facilities. The only criticism if I have to choose one was the coffee in the room was undrinkable. I don't know if it was out of date but it was horrible. Would definitely recommend.

Very pleased with a four night stay at this Premier Inn. It was easy to get to, offering available parking. All the staff were very friendly and helpful at all times.
The room and bed was very comfortable. We enjoyed the air conditioning during a particularly warm period of weather. We had a couple of evening meals, as well as a breakfast, finding the food to be very tasty and good value.
Overall, a very enjoyable stay and we will use this hotel again.

We stayed and had breakfast as a family.Great helpful staff, really well run establishment, could not do enough to help, when our 13 year old spilt breakfast cereal all over the floor they were really understanding. All in all a great place.