Premier Inn Carlisle M6 Jct44

Second time staying here. Booked for me through the company. Rooms are dirty, carpets worn out and haven’t been cleaned. Bathroom is mouldy and door wouldn’t open due to fouling the toilet.

Bed sheets dirty and shower curtain in a poor state.

Connected green king pub is grubby and food is poor.

This is a very poor show from premier inn.

This hotels is Lovely to stay at, the reception staff are very helpful, and the facilities in the rooms are lovely, spacious rooms and comfy beds

This hotel is in desperate need of renovation, with damp smells, cracked sinks, and poor bathroom repairs. Bedding cleanliness was as you'd expect of Premier Inn, so OK. Being rained on over breakfast (roof leak) on day 1 and finding multiple hairs in my breakfast on day 2 extended the issues away from the bedrooms.

Booked table at 8 30pm by 8 50pm no one had approached to take our drinks or food order.i had 2 find a member of staff to ask for a drink! Never again.will book room but go to mcdonalds.absolute shambles

We got a very warm welcome on arrival even though it was the middle of the night, the lady on reception was fantastic, very helpful, if I remember correctly, I think she was called Tracey. It was very clean and everything you expect from a Premier Inn

Really disappointing visit. Drove 4 hours to arrive at 7.30 and be told the restaurant was closing at 8pm due to a large group arriving at 8.30pm. If I was quick I would be served straight away, rushed to the restaurant (7.40pm) to be told kitchen was too busy and we couldn’t have a table. The restaurant was almost empty. Went for dinner elsewhere and came back for a drink, staff lacklustre, tables dirty and sticky, restaurant still empty. Let bar at 8.45 and the “large group” still hadn’t arrived, we could have eating in that time.

Walking to our room, the corridor and stair looked as though they hadn’t been vacuumed in a week. Premier Plus room… it was cold, two very thin pillows, no blankets, no biscuits/sweets which they are supposed to have, looked like someone had already been in the room and rummaged through the tray, one bath towel and one hand towel for two people, grey single ply toilet paper that looked more in keeping with a hostel or public loo, supposed high speed Wi-Fi that was exactly the same speed as the free Wi-Fi. No one on reception when we arrived or when we went back. “press the bell” sign on the desk permanently, no one answers if you ring as the pager is lying on reception.

Premier inn seems to have steadily gone down hill over the last decade, taking away all the little extras that made it worth while.

We have used this Premier Inn many times for holiday visits to our family.This however was not up to the normal standard we have had in the past .Out of a three day stay there was no breakfast for one day and for another an alternative to the Premier Inn breakfast was provided ,this was of poor quality .In addition a large party was checked in late with no consideration of quietness etc which gave a disturbed night sleep

After an extremely stressful day—and having my original B&B cancel my booking on the very morning I was due to arrive—I checked into the Premier Inn feeling exhausted and frustrated. Tracey completely turned my day around.

Her hospitality and professional conduct were outstanding from the moment I walked in. She went above and beyond to make sure I felt welcomed and looked after. When I got to my room, I was genuinely surprised and touched to find a small care package waiting for me: peanuts, chocolate popcorn, and a beer. It was such a thoughtful gesture, especially after the day I’d had.

Tracey is a credit to Premier Inn. Her kindness, attention to detail, and genuine care for guests made all the difference. I’m truly amazed by the level of service I received, and I won’t forget it.

Highly recommended—thank you, Tracey!

Even though we booked our rooms about a month in advance, we were in the last 2 rooms on the ground floor. Room 41. Bathroom light fid not work towel rail extremely rusty. Wall by the bed covered in dust. Beefeater restaurant main meals very disappointing. We have stayed here several times, but this visit is the worst.

Well, what a beautiful hotel. Spotless. Gorgeous accessible room, very comfy bed, low bath bathroom. Beautiful toiletries included. Staff very attentive and nothing was a problem.
I have dropped a star because I'm disabled and the disabled ramp lift was out of order and made things difficult for me with my mobility scooter, but staff let me use fire exit door. Hopefully before our next visit in March it will be repaired. Also shower curtains don't fit into bath resulting in water spilling over floor making it slippy, not good in disabled room. Overall excellent place...beautiful good at night and breakfast

Friendly staff really good sized room which was spotless. The lady on reception was very knowledgeable about the area really can't fault it

Enjoyed my stay great check in room was comfortable. After a long journey really enjoyed a comfortable bed and a nice quick brekky at the pub next door.

Very pleased with our night in this hotel , it exceeded our expectations for a motorway stop over . Room was quiet , very clean and a VERY comfortable bed …. So it was even more of a wrench when at 6.45 am the fire alarm went off. It was only for about a minute so presumably a false alarm but as the bed was so comfortable we were still in a very sound sleep at that time .
The restuarant and menu looked very inviting when we arrived but as we had already eaten we didn’t use it .
Next time we stay I would make a point of using it as the light bite menu options looked inviting . Breakfast was a serve yourself buffet with lots of options including a good cooked selection
Would definitely stay again

Good value for money and the accessible room was great
parking for Disabled drivers was available just outside of Reception

We arrived to find a nice big parking area at the Premier Inn Junction 42. Checked in and made our way to our Premium Room. It's then when you realise that since you last used Premier Hotels things have changed. I'm sorry to say, they have changed but NOT for the better. The rooms are no longer serviced on a daily basis, they only give you a clean towel if you ask for one. The coffee maker leaked. There was only 1 easy chair (god knows where your other half sits). The staff informed me that the fire brigade would only let them have one chair. The shower height adjustment didn't work. Reported it and allegedly it was fixed, but it was still exactly the same when we came to use it. The coffee machine still leaked. What is the point of bothering to inform the staff about a defect, if nobody can be bothered to sort it.
It's been a long time since l last stayed at a Premier Inn and I'm amazed at the decline in their standards. Next time l will go elsewhere.

This was a one night stopover on a lengthy journey. The room was comfortable, as was the bed, but the cleaning could have been better. Receptionist was friendly and helpful. We did not eat at the nearby ‘Beefeater’ restaurant.

We had a really lovely experience at the Premier Inn Carlisle M6 Jct 44. The food was delicious and nicely presented, and the service was excellent throughout. Callum and Isla took great care of us — they were friendly, attentive, and made us feel very welcome.

Stayed for a night on the way home from a week in Edinburgh. Great location off the motorway surrounded by lots of shops. Easy check in with free parking just put reg into screen. Room was as expected, we’ve stayed in premier inns before always enjoy the bath as it’s much deeper than at home 😊 walked in to find a Halloween gift bag with a bag of sweets and little note. Such a lovely little touch, I love Halloween! Room was spacious, bed was big and comfy and all very clean. Remote didn’t work on tv but wasn’t an issue. Easy check out just put card in box and off we went. Will deffo stay at this location again when visiting Scotland 😊

I stayed for 4 nights for a work trip. The hotel was fab as always. I usually use PI as I know what I’m getting.
The food was ok, first night my meal (steak and sauce, with chips) was all cold. Granted it was busy but some staff didn’t seem to be able to cope under the pressure. I got an apology from the young lady serving me as she took it away, hardly touched, but not even an offer of a drink! The next couple of nights faith was restored as the very lovely Freya was on duty. After a hard day at work, it was nice to be greeted with a smile. Overall it was a 4* stay for me. It would have been a 3* but Freya pulled it back! Management need to look after staff like her, and kick the backside of the ones that don’t give a toss, or understand customer service.
Thanks Freya, hope to see you again soon.

Regularly stay at this hotel when on business, the team are fantastic and really make my stay!

Huge shout out to both Callum and Catalina who seem to be around mostly when I stay, they are both a credit to the team and take interest in getting to know me.

The only downside to the hotel is that the Premier Plus rooms are on the far side of the hotel, but it’s a nice quiet area.

Looking forward to my next visit up to Carlisle.