Premier Inn Carlisle M6 Jct44

Booked table at 8 30pm by 8 50pm no one had approached to take our drinks or food order.i had 2 find a member of staff to ask for a drink! Never again.will book room but go to mcdonalds.absolute shambles

Really disappointing visit. Drove 4 hours to arrive at 7.30 and be told the restaurant was closing at 8pm due to a large group arriving at 8.30pm. If I was quick I would be served straight away, rushed to the restaurant (7.40pm) to be told kitchen was too busy and we couldn’t have a table. The restaurant was almost empty. Went for dinner elsewhere and came back for a drink, staff lacklustre, tables dirty and sticky, restaurant still empty. Let bar at 8.45 and the “large group” still hadn’t arrived, we could have eating in that time.

Walking to our room, the corridor and stair looked as though they hadn’t been vacuumed in a week. Premier Plus room… it was cold, two very thin pillows, no blankets, no biscuits/sweets which they are supposed to have, looked like someone had already been in the room and rummaged through the tray, one bath towel and one hand towel for two people, grey single ply toilet paper that looked more in keeping with a hostel or public loo, supposed high speed Wi-Fi that was exactly the same speed as the free Wi-Fi. No one on reception when we arrived or when we went back. “press the bell” sign on the desk permanently, no one answers if you ring as the pager is lying on reception.

Premier inn seems to have steadily gone down hill over the last decade, taking away all the little extras that made it worth while.

Well, what a beautiful hotel. Spotless. Gorgeous accessible room, very comfy bed, low bath bathroom. Beautiful toiletries included. Staff very attentive and nothing was a problem.
I have dropped a star because I'm disabled and the disabled ramp lift was out of order and made things difficult for me with my mobility scooter, but staff let me use fire exit door. Hopefully before our next visit in March it will be repaired. Also shower curtains don't fit into bath resulting in water spilling over floor making it slippy, not good in disabled room. Overall excellent place...beautiful good at night and breakfast

Very pleased with our night in this hotel , it exceeded our expectations for a motorway stop over . Room was quiet , very clean and a VERY comfortable bed …. So it was even more of a wrench when at 6.45 am the fire alarm went off. It was only for about a minute so presumably a false alarm but as the bed was so comfortable we were still in a very sound sleep at that time .
The restuarant and menu looked very inviting when we arrived but as we had already eaten we didn’t use it .
Next time we stay I would make a point of using it as the light bite menu options looked inviting . Breakfast was a serve yourself buffet with lots of options including a good cooked selection
Would definitely stay again

We had a really lovely experience at the Premier Inn Carlisle M6 Jct 44. The food was delicious and nicely presented, and the service was excellent throughout. Callum and Isla took great care of us — they were friendly, attentive, and made us feel very welcome.

Stayed for a night on the way home from a week in Edinburgh. Great location off the motorway surrounded by lots of shops. Easy check in with free parking just put reg into screen. Room was as expected, we’ve stayed in premier inns before always enjoy the bath as it’s much deeper than at home 😊 walked in to find a Halloween gift bag with a bag of sweets and little note. Such a lovely little touch, I love Halloween! Room was spacious, bed was big and comfy and all very clean. Remote didn’t work on tv but wasn’t an issue. Easy check out just put card in box and off we went. Will deffo stay at this location again when visiting Scotland 😊

Regularly stay at this hotel when on business, the team are fantastic and really make my stay!

Huge shout out to both Callum and Catalina who seem to be around mostly when I stay, they are both a credit to the team and take interest in getting to know me.

The only downside to the hotel is that the Premier Plus rooms are on the far side of the hotel, but it’s a nice quiet area.

Looking forward to my next visit up to Carlisle.

Last minute need for accommodation so had not prebooked when we arrived advised we needed to book on line not (easy for the elderly) we were successful on the third attempt as app kept saying fully booked.
The room a little jaded but clean and comfortable.
Evening meal in Thyme restaurant had to book as fully booked although predominantly empty tables
Food
Dinner
Nachos nice but could have used side plates
Spinach and ricotta ravioli under cooked and lukewarm
Tomato and chilli linguine again lukewarm garnished with four cold halves of cherry tomatoes
Desert (the best bit)
Triple chocolate brownie with ice cream
Breakfast
Plentiful if a little lukewarm very nice orange juice and coffee
Would we stay here again probably yes but would find somewhere else to eat

Sam was great. Really helpful, friendly and nice. He was able to go a bit above-and-beyond to provide excellent customer service to us.

Our usual stop on our way from Southampton to Northern Scotland, always a warm welcome and a spotless room awaits. Never had any issues with this hotel at all, thank you.

Previously, I've stayed at many Premier inns over the years especially the one In Hampstead. And something I have noticed when you stay somewhere on a regular basis is the standards. The one at Hampstead was one where I noticed certain standards had dropped, especially in the restaurant area. The service wasn't particularly better either. Having stayed there for several days on a regular basis, at least once a month for a number of years before and after the Covid. so I did notice the demise of what started as a pleasant place to stay lead me to stay away from Premier Inn and chose the Holiday Inn, in Camden. This was important to me as my regular visits were due to Hospital appointments at the Royal free. I haven't needed to stayed at any UK hotels up until now, due to my brother getting married in Gretna Green. So due to most of the nearby hotels not been available or more expensive, we decided at the last minute to book the Premier Inn Carlisle, for convenience, and gave this one a go. The carpark directions to reception where vague as we could not see any Disable parking bays as we seemed to arrive at the back of the hotel. Check in was OK. The room was close to facilities but inappropriate (one double bed ) as it was for me and my Daughter. So we were moved much further away from facilities which left me breathless with the long walk to our room. Having nearly tripped over a carpeted drain cover down one of the longest corridors I have ever seen. l just put it down to tiredness. The next morning for breakfast I wasn't so lucky as I was sent flying along the same corridor having tripped over yet another carpeted drain cover. I didn't realise they were every four feet. I brought it to the attention of manager Stephen, who reported it and took photos. That morning after a poor breakfast we decided to leave Premier inn, and went home after the wedding as my arm was hurting. This has been the WORST experience with Premier Inn, EVER! I hope Premier Inn will take my concerns SERIOUSLY and take action to prevent matters deteriorating in the future.

Amazing! Easy to get to. Great value for money, very comfortable, kids loved every second in the hotel. 10/10 would stay again.

Went to dinner at 7 pm got food at 8:40 after 4+ tables in and out in less than 45 minutes and no explanation to how long it took. The place was disgusting aswell. The toilet in our room was blocked and wouldn't flush. Overall experience 2/10. Wouldn't recommend this hotel.

Poor service one lady doing reception bar and restaurant. I did point this out to the lady but she didn't really make a comment.

Rooms, hotel and staff excellent. Restaurant had 11 items not available from the menu!!! Apparently a new menu will be available soon but that did not help us.
The stair lift was out of action and it was out of action last year and others said it was 4 years since it had worked!

Overnight stay on a journey. Overall, the hotel is presentable, but standards have been slipping since our previous visits.
There were no glasses in the bedroom or bathroom for water.
I had to ask at reception for more coffee and milk as there was little provided.
A new menu has been introduced the previous week so there was a reduced choice of food on offer. Having bought the meal deal, it was disappointing that the choice was limited- ever not told of this before paying the deal. Why introduce a new menu before you can deliver all the choices?
I think it unlikely that we will stay again.

Another less than premier review about a Premier Inn. Not much good I can say about this experience. On arrival, the restaurant was not accepting any bookings for meals due to a technical fault. Once in the room, the curtains were broken and hanging off the rail. I managed to best part fix this though. Then in the shower, that had another “special” feature letting water spray out in random directions from the water pipe.

Good location, convenient just off the M6. We had a Premier Plus room which was comfortable and had enhanced facilities. All except the heavily advertised upgrade to the WiFi. ‘Ultimate WiFi included, stream and browse quickly’. Absolutely no signal in our room at all. Very disappointing. Shame, because everything else was spot on.

Hotel good BUT some foods not available, pizza. At breakfast cook said no scrambled eggs available as take too long to cook. Black pudding ran out too. Presume that took too much effort as well! Rest of breakfast very good but one of our family massively would have preferred scrambled eggs to greasier fried ones.

We stayed overnight here on a short stay on the way to Gretna and was pleasantly surprised. The outside does not do the inside and the staff justice. We decided to upgrade on arrival to Premier Plus which is a must and had a more than comfortable stay, air con is in the plus room. The shower was fantastic and bed truly superb. A quiet night sleep as well. Breakfast had plenty of choices and cooked deliciously. Reception and breakfast staff deserve an award for their truly superb customer service and making sure that we had everything that we needed. Plenty of car parking spaces around the entire building, remember to register your car. Thank you to all the staff, we may be back in the future and will recommend this premier inn to all.