Premier Inn Cheltenham Town Centre

No shampoo or washcloth. One towel for two people. No Kleenex. Very basic room for £150 is not worth it. Find any other hotel that at least offers shampoo.

Breakfast is so nice

Very quiet, comfortable and affordable

Absolutely brilliant hotel ,location spot on for the wmc ,bed Absolutely comfortable,staff really friendly and welcoming and accommodating spotlessly clean room and I'm happy as in my last review I mentioned the TV and this time the bed is facing the TV .Thankyou premier inn for a great night's stay and I look forward to booking with you again in the future .

Had some amazing times at this hotel. The ever so helpful sarah K and Terri are the best. Always happy and getting work sorted. Any issues were resolved straight away.

I stay here a lot with work and silvana is amazing with her service helped me with reservations of the room I prefer as been a regular here and very friendly towards myself from a customer point aspect

We have stayed at this hotel on numerous occasions but sadly it has declined and needs a thorough update. We will not be staying here until improvements are made.

Really great hotel. Service outstanding. Food served on hot plates and really great value for your money.
Eda on Tuesday served me for breakfast and was there again for dinner. She is exceptional at service and an utterly nice person too. Having to cover the bar and to serve everyone’s food, she was outstanding.

Another Premier Inn that has gone downhill.

No parking next to the hotel or anywhere to drop off your bags. Road outside is blocked off and the hotel is covered in scaffolding.

Room was grim, dirty bedside tables which hadn't been cleaned, dubious mold and marks around the shower screen in the bath. Carpets with stains on them and the veneer peeling off the desk in the room.

Plus heating controlled from reception. You have to come downstairs and beg at reception for them to turn it up as they keep the temperatures low to save on heating.

Once upon a time Premier Inns used to be good and now they are run by a skeleton staff with little care for the customers experience. Will probably be my last time booking one as this is the third one I've stayed in this year that was sub par.

Everything was as you expect a premier Inn to be. Car Park was heaving with people going to the football match just parking anywhere. Check in was a little slow but that was due to everyone arriving at the same time. The poor receptionist did not have time to breathe. Otherwise a good stay.

Room was clean and comfortable. Staff was friendly and 24/7 front desk.

Perfect location for the Millennium Stadium and Cardiff Bay.
Reasonably priced parking at the adjoining Q Park.
Typical Premier Inn set-up - we had a great night's sleep!

Great location. Within walking distance of Chipping Norton High street. Rooms were clean with a very comfy mattress and great shower.
Breakfast was varied with friendly staff on hand if needed.
Parking is £4.50/24Hrs which was very reasonable.

All staff went out of their way to provide a good service. Very helpful and obliging and could not have been more pleasant. A nice comfortable room which was warm when the heating was put on. Ideally situated in the town centre, breakfast was excellent and the meal deal was well priced. Sirloin steak could have been improved but that wad the only downside.

Great central location, lovely chilled atmosphere. The rooms were spacious and clean, bed was very comfortable. We ate there in the evening and at breakfast time. Delicious food, great choice. The staff were wonderful, fabulous customer service from reception, bar and restaurant.
Overall great value for money. Would definitely go back

Had an excellent night. Giulio is an absolute hero, goes above and beyond. We need more Giulios in the world and please give the man a raise. Mo was also on and looked after us very well. Thank you

Giulio is such a hero, he's an amazing gentleman who goes above and beyond, he really is. We need more Giulios in the world x

Had an excellent sleep. Beds really comfy.
Lovley staff.
Beverley on reception was brillant.
Ask for a room clean half way through the week, come back from my course and everything was 'spick and span'.

Comfortable bed and clean room, good wi-fi and quick check in. Used the pub next door in the evenings and food was good. Staying for work event in the nearby industrial estate.

Absolutely amazing staff here! Always made to feel very welcome. Top quality service!! Thank you guys!!!!!! 5***********