Premier Inn Cheltenham Town Centre

Another Premier Inn that has gone downhill.

No parking next to the hotel or anywhere to drop off your bags. Road outside is blocked off and the hotel is covered in scaffolding.

Room was grim, dirty bedside tables which hadn't been cleaned, dubious mold and marks around the shower screen in the bath. Carpets with stains on them and the veneer peeling off the desk in the room.

Plus heating controlled from reception. You have to come downstairs and beg at reception for them to turn it up as they keep the temperatures low to save on heating.

Once upon a time Premier Inns used to be good and now they are run by a skeleton staff with little care for the customers experience. Will probably be my last time booking one as this is the third one I've stayed in this year that was sub par.

Absolutely amazing staff here! Always made to feel very welcome. Top quality service!! Thank you guys!!!!!! 5***********

Very understaffed - staff that are employed are expected to do everyone’s job

A below-par Premier Inn. First impressions are not good, with the frontage covered in scaffolding and one of the two lifts broken and unrepaired during our stay.

Online check-in did not work, the check-in kiosk couldn't find our reservation with Name and Post Code, which usually works, requiring a dig into the emails to find the booking confirmation.

The bedroom is a standard Premier Inn style, though the bathroom had some mould around the bath and in the grouting. The shower couldn't hold on to a constant temperature either.

Parking at the NCP is expensive - £15 for the night and no pre-booking rates available, despite the Premier Inn website referring you to that car park.

If I were visiting Cheltenham again, I'd have a look at the Holiday Inn Express, which is close by.

One plus point - you're in the centre of town and a short walk to plenty of dining and drinking opportunities.

Hotel entrance is shrouded in scaffolding so not an appealing appearance and no explanation given as to why it is there. One of only two lifts in the hotel was out of action for the duration of our stay and was not being worked upon. Despite having paid extra for their 'superior' Wifi, the service was very poor or non-existant during our entire stay - this is the third Premier Inn we have stayed at in the last month and at each one the Wifi service was very, very poor. It is as if all Premier Inns are organised to prevent guests receiving an acceptable Wifi signal. On a positive note, the staff we came into contact with were friendly and helpful but there are other hotels in the centre of Cheltenham which may offer visitors better overall value for money.

価格がリーズナブルなのに、部屋の広く、設備が清潔で素晴らしい。

Excellent staff - clean and well maintained. Despite staying over the races weekend and the hotel was full, we didn’t experience any drop in the quality of service.

Second visit to this Premier Inn. All good..comfortable room and bed as always.
Only problem was an overwhelming sewer type smell in the room ( not from the bathroom )..this smell could also be found outside the hotel near the main entrance where the scaffolding and boards were nine place.
Great Shame...because otherwise fine.

Had a lovely two night stay at premier inn Cheltenham. Made use of the restaurant for a lovely evening meal, and the very good happy hour too. Excellent staff with a particular mention to Lainey and Ellie who truly looked after us. Great customer service and lovely welcoming staff

Lovely clean hotel. Staff very friendly and very helpful. Especially Matthew and Lainey. Very comfy king size bed! Clean room with lovely ambient lighting. Nice reception and bar area and good breakfast with plenty choice. Great central location in the town.

Bedroom lovely and clean, staff at reception lovely and polite. Down side is restaurant only ever open morning rarely in evening if at all. Have been going for 2 years and only ever been open once and then they didn't have half the menu. Very poorly run when it comes to this side off things. Also some cleaner can be rather rude.

Excellent service from the Team whilst staying with a group of five for 3 days.
Due to evening work commitments, we needed to get through our evening meals quickly. This was facilitated by the Team allowing us to pre-book the meal time and meal orders. The team were excellent and made this possible so that we could make our evening work commitments. Special thanks to Tia, who made this possible, and to Lainey, Matthew and Steve for making his work like clockwork for us.

Great stay as always and the team are fantastic. Room was clean and tidy as expected. Will always stay here when in Cheltenham!

Thank you to all the staff at the premier inn especially lainey. She made my stay very pleasant, I will be staying again, breakfast was good. Room was clean and comfortable. 5 out of 5 stay😊

Was down here with work and it’s great hotel to stay at. lainey and her team made the stay amazing and they were very welcoming

Amazing check in.

Huge shout out to Laindy and Tia. So helpful and friendly. Made my reservation for me when I struggling with WiFi issues.
Can't thank them enough.

Great Premier Inn. Staff are very friendly and helpful. Premier Plus room. Shower over bath. (Odd that provided toiletries comprise three bottles of hand/body wash - a conditioning shampoo in place of one of them would be nice). Usual comfy bed. Very quiet room - didn't hear others in corridor or doors closing. Great location. Breakfast was excellent. Again, great staff. Food nicely presented and regularly topped up. Amazing the difference good staff can make with the same basic ingredients. Well done Cheltenham, wish all Premier Inns were as good!

Thank you Lainey for your fabulous customer service. You couldn’t have made us more welcome. Rooms are a bit tired and smelt of vanilla (?) but a good central place to stay. Parking instructions with the the confirmation would have been useful

Check-in was a little surprising, but worked well using the self-serve screen and there was still a very helpful (Scottish?) gentleman employee, with a great sense of humour.
The room was exactly as I’d hoped; clean and fresh feeling; no carpet stains and no stale smells, as in other hotel rooms. It was in an excellent location for us staying in Cheltenham and the High Street car park was very close by - our car was perfectly safe overnight.
5* Highly recommend.

One of most noisiest hotels I’ve been in. It seems nothing is insulated. Can hear walking, showers (next to me and above) is like I’m standing in a thunder storm outside, people flushing toilets etc. feels like I’ve had more peace on the motorway. But location is great. Do not stay on floor 2! Got another 4 nights of this… and it’s 23:55…