Premier Inn Chelmsford City Centre

Had an excellent night. Giulio is an absolute hero, goes above and beyond. We need more Giulios in the world and please give the man a raise. Mo was also on and looked after us very well. Thank you

Giulio is such a hero, he's an amazing gentleman who goes above and beyond, he really is. We need more Giulios in the world x

The room was pleasant. My main comment is that limited parking was listed. The only parking was for blue card/hadicap. There was a parking garage about 6 minute walk away. It worked out okay.

Staff are welcoming and extremely friendly. Karis in particular was really helpful and went out of her way to provide an excellent service. Highly recommended.

Had a very nice stay at Chelmsford City Centre last weekend.
Giulio, Joanna and Richard really went the extra mile to make sure our stay was perfect :)
We really enjoyed the bar/restaurant area (The Social) it made a real difference to the feel of the bar area, not to mention the 2-4-1 cocktails that are definitely recommended!!
Hopefully the Social will get rolled out nationwide!

Stayed in room 201 awful experience bathroom full of damp grey patches on ceiling main bedroom carpet mites stains in the loo from last occupant the room should not of been let out and charged unfinished decorating on bathroom wall would never stay there again

Very clean, convenient and friendly stay, the staff were very accommodating and helpful, Giulio and nemasha were fantastic hosts and I would definitely stay here again!

I've had the pleasure of staying here multiple times. It is generally the most comfortable and well-located budget hotel in Chelmsford. The rooms are clean, beds clean and comfy, and the staff, if you see them, are very friendly and helpful. It's especially useful for those travelling by train and bus or going to the theatre as the train and bus stations and Chelmsford Theatre are all less than five minutes away.

Hotel staff were very rude - could not have cared less that I was having issues with my payment card (which was rectified). As a woman travelling alone, I was not asked if I needed any help, if I was ok or if I needed anything. I was audibly saying I couldn’t get any signal and they completely ignored me but when other (male) guests came in to check in they were more than helpful. They were asked an array of questions, whether they wanted anything to eat etc - yet I was ignored.

The bed was horrendous, the pillows are absolutely rock solid (the spare ones too) so I didn’t sleep & the carpets felt / looked dirty. There was also an empty toilet roll left on the holder in the bathroom which I had to change. The only positive was how close it was to the train station after I’d been travelling for 4 hours, but the “welcome” quickly ruined that.

Jam 3 kmr blom ready

Staff are amazing always winning to go extra length to help nikki and chantel are a credit to the company nothing us ever too much to ask and give a warm welcome

Location great - next to station and near town centre. Room 105 was tired - smelled of damp, musty/mouldy smell which was unpleasant and gave the impression of overall lack of cleanliness. Bathroom was tired in need of attention but shower worked ok. Bed comfy. No TV remote and hairdryer did not sound safe!

It was a great experience for a first evening in this hotel.
Professional service from Joanna was more than we received before in other hotels.
Also, dinner was very well cooked by Raymond. We received all on time and well prepared.
Thank you 🙏

The friendly manager Giulio at Chelmsford City is helpful to us. We have been to different Premier Inn locations across the UK.

Absolutely amazing stay and service. Special mentions go to Giulio and Nemasha for their wonderful evening hospitality. Really kind, professional and helpful.

Had an amazing experience - specifically Chantel, Liz and Richard were very lovely 🙂 very chatty and friendly staff, amazing food and drinks, nice clean rooms and overall brilliant service. In a very convenient location right by train station!

Me and my Fiancée have been coming to Chelmsford City Centre Premier Inn for years. We can honestly say every visit has been delightful and memorable. The rooms are always spotless and you can never beat the comfort and beauty of a good nights sleep from the bed and the sound proof windows. This current trip we came. We’ve came familiar with the staff. Over the years we’ve always recognised the staff that work here, and they always seem to remember my fiancée and myself. One evening (Friday evening) we had the pleasure of the staff member Nikki who we’ve met numerous times during the Morning shifts where it’s breakfast. On Friday she was working the evening. Me and my Fiancée have always been found of Nikki and her characteristic and her overall presence. Service with a smile, very attentive and reassuring to my fiancée and myself. On this fine Friday evening we got the consent to have a picture with Nikki as myself stated to her that my stay doesn’t feel the same unless we get to see her. The Premier Inn Team at Chelmsford City Centre are a strong bunch and you should be proud of the staffing you have. Especially Nikki who again just makes my stay 100x better! We hope to see you all again soon on our next stay! - Evie

Stayed here as a base to celebrate my wife's 86th birthday with a trip to the west end. We were made very welcome, and Chantelle that checked us in was a delight. My wife was made to feel very special, with complimentary lunch and a glass of wine and the rest of the team were polite and very caring. We had a lovely stay and would thoroughly recommend Chelmsford City centre Premier Inn. Thank you all for making my wife's birthday a lovely day.

Great location, right next to the train station. Staff were absolutely wonderful. I very much enjoyed my stay there and would definitely go back.

Booked for our friends 30th to go back to after an event, however this was also a special trip as it was our first night away since having children for the first time in 4 years.

We had a great sleep and the beds were so comfy! I want one of the materess at home.

Arrival was a little on the downside as we were not greeted with a friendly helpful face but instead a screen to self check in. This didnt work and we still had to go to the bar to check in on the end anyway.

Room was satisfactory, but for £150 we could have booked something far more luxurious. Bathroom had lots of limescale and the toilet had skids which was not pleasant to arrive to. No water or water glasses in the room and lighting was awful, some of our bulbs didn't work. So getting ready for a night out was difficult. As a couple we were only supplied with one towel too and no number to contact “reception” to get another.
Good nights sleep, but very disappointed with the service & cleanliness.