Premier Inn Thirsk

Stayed here before and the staff that your deal with on face-face basis are great , the food from the restaurant is fantastic and always served quickly by the great staff. Breakfast is always fresh and hot, and Jamie is always on hand to help and is a credit to the hotel..

BUT , the premier inn management must think it’s a cost saving idea to have all the rooms set to 17’c and non controllable in the rooms . I was not the only one complaining about this daft procedure… guess it may save them a few quid in the long run doesn’t help us paying guests on what is the coldest days of the year …

It was comfortable enough

Excellent place to stay, lovely warm room, comfortable bed, easy on line check in, drop card check out, cooked breakfast, great value for money, friendly helpful staff.

Room was immaculate, lovely and quiet. Heard no noise from outside or within the hotel. Location was easy to travel to.
Lovely friendly welcome upon arrival.
Downsides - only one pillow per person and these were exceptionally firm, infact I would say hard.
Felt the room was slightly overpriced as I have stayed in many hotels of the same standard for less, with breakfast included. Premier Inn was charging an extra £17 per person for breakfast.

Overall facilities and room were good, for a good nights sleep.
Restaurant and service let the site down, food not great and service slow and not professional.

After 5-6 hours on my drive up to Thirsk, I experienced an exceptionally poor dining service. Made to wait unnecessarily. Felt like my presence was interrupting the staffs time! The place was virtually empty, yet i was told by a young female staff member I couldn't sit to eat until 7.30pm. The restaurant remained 75% empty thereafter, whilst I waited, and even had to ask if I could sit in the restaurant to have a glass of wine whilst I waited. It felt like just those simple things asked were a huge burden to the staff. By the way, they forgot the wine I'd just ordered, so I had to order again. They, in my view - and I truly am NOT a complainer, having owned my own cafe for 5 years and know how things can be when busy - the staff need PROPER training session in service hospitality. CERTAINLY put me off Premier Inn for good, which, as a traveler in my line of work has taken the group off my stay list.

Clean room a little small compared with other rooms were have stayed in there. No bath which we would of liked, only a shower which was fine.

Internet advance check in not working.
Tablet check in at reception desk not working.
Reception staff missing.
Therefore you'll need to give extra time to get checked in.
P.s. coffee machine in room not working.

We thoroughly enjoyed our stay at Premier Inn Thirsk and we'll be back.
Have stayed there before and always feel at home there.

Lovely stay and great staff above and beyond, but the only problem i have is the prices ? Disgustin-

2 x small bottles of coke - £3:50 each

Half a larger -
£5:00

That is absouletly disgusting prices and Premier Inn need to charge this. I wont stay here again paying these prices

If you're just looking for a base then this hotel does the job.

Customer service from the young lad serving in the restaurant was great. However very under resourced for a busy Thursday evening.

Kitchen staff were unfriendly, inexperienced and looked like they hated working there. Dinner was the worse we have experienced ever. Chips were spilt on the food counter where they had missed plates and dumped back on. The garnish was one brown piece of lettuce and hygiene questionable.

Strongly advise you book a table elsewhere.

Clean and very comfortable. Staff were friendly and eager to help in any way. The fact that we could purchase a meal package for dinner and breakfast meant we didn’t have to leave the premises to find our meals.

Very clean and tidy, comfy bed courteous staff, and super breakfast bar. Easy access into the lovely Market Town of thirsk, with its shops, bars, and eateries. Plenty of parking, great short stay hotel. Great for race days.

We spent 2 nights at Premier Inn Thirsk in August as a celebration of my 70th birthday. We got a warm welcome at reception when we checked in and we were very pleased with our Premier Plus room. We ate both evenings in the Thyme Restaursnt and enjoyed our meals. The staff were very friendly and hard working, especially the lady chef who prepared all the meals singlehanded and was very efficient.

Good bedrooms but restaurant poor. Did not expect lack of a bar and substandard evening meals especially when there were no other alternative facilities in the immediate area.

Really quiet hotel.
Staff are incredibly friendly and helpful. I have visited many premier inns and staff are indifferent and uninterested in a lot of them. Not here! Great vibe.
Thanks especially to Casey and to Megan.
You deserve an award by the Company!

I do not recommend this hotel having stayed here in July and suffering from food poisoning we stayed on a breakfast and evening meal .
I cannot fault the cleaning of the bedroom/bathroom always spotless.
Whereas the dining room leaves a lot to be desired lack of staff sticky tables not cleaned sufficiently .
Tables stacked high of dirty dishes not cleared away waiting for milk for break fast my poached eggs like bullits not trained how to make poached eggs obviously!!.
No prepared fresh fruit in the bowl just waiting around for replenishment my partner reported my illness to the customer service department who surprisingly found no case to answer food very poor, we have stayed at many Premier inn and this is the worst hotel we have stayed in and we will never stay or recommend this hotel in Thirsk the standards have dropped significantly..

Despite paying for early check in and breakfast we were told that our rooms may not be ready for 11am as advertised. We needed access to the room early to get ready for a wedding. We were told that food would not be served in the restaurant until breakfast the next day so my children ate crisps for lunch (the wedding meal wasn’t until mid afternoon). We were woken at 5am by the room above us banging and what sounded like running and jumping around. This continued for 2 hours. My sister who was staying in another room was disturbed by staff entering her room without permission at around 7/8am. My 7 year old autistic son was asked if he had been mischievous (he had not) by a member of staff which led to a meltdown as he thought he had done something wrong. My 12 year old son was told he could not sit down at a table next to our family at breakfast as it was needed despite lots of tables being empty and barely any guests being around. He was ushered towards the sofas to eat. The experience and service was the worst ever received at a premier inn hotel having stayed at a fair few over the years. There were some members of staff who were friendly and helpful, but unfortunately a couple of staff ruined the experience completely.

Stayed for 3 nights in Premier Plus room. Room was standard fare but so unbearably hot and stuffy. No air con but also no ventilation. It was awful.
We had one meal in the restaurant and all 4 meals were inedible. Not good, terrible presentation and all tasted bad or were tasteless.
Good points were location and staff were cheery.

Exactly as described, with very pleasant staff and a good standard of facilities. The hotel was good value and the restaurant decent and well served.