Premier Inn Colchester Town Centre

Clean room, updated and very quiet location

Staff, amenities and location

The parking situation is insane. The website says 'limited' - understatement of the century! The bays are small and awkward even if there was a free one. The overflow is a multistorey with a hight restriction - we had to park on the road, may have been illegal - the signs weren't great. The lift to our floor and the auto check in were broken. And there was a random wing nut under the bed.
Food was great and the room was fantastic, cosy in the roof, clean, great shower. Bed was great, if a little worried there was a nut missing! Which was odd, because as previously stated so clean even under the bed.
We love premier Inn normally and will stay again. Just not at this one. Someone must have done some horrific favours to get planning for this!

Our first visit to this site.
We hadn't stayed the night but came in for a big (and bargain) all you can eat breakfast before a day of Christmas shopping.
My boy LOVES a Premier Inn Breakfast, but usually prefers a 'cooked to order' as he can be fussy with "how things are cooked" 🤦😂
However, ever-the-critique and over honest 8 year old; he has branded this A* for the crispy yet fluffy Hash Browns and perfectly cooked Eggs.
Everything was lovely and Rob was constantly topping up the cooked food to ensure it was fresh. -Even at 10.30 in the morning with half an hour of service left. He was friendly and talkative at the service hatch area and engaged with my Son and offered help serving if needed.
Even though we were quite near the end of service, we weren't made to feel "hurried" to finish and leave and the Host (I didn't catch her name) was also kind and attentive.
The dining area was spotless and well maintained and the Christmas decor looks great.
We will return when next in Colchester! 🙂

Everything was great. Nice hot shower, spacious room, clean and well laid out. Endless tea. The hotel staff were all very nice. Good location

Nice quiet location, and we didn't have any problems finding a space in the car park. The 2 rooms we booked were both very clean and comfortable. We had both an evening meal and breakfast, and staff at both were absolutely lovely - really helpful and welcoming. The food was great quality too!

It's a lovely location near the Dutch quarter but parking is limited and the building is the usual bland architecture..There were no staff on reception for long periods .I don't want to have to book into a hotel via an app .

Great experience . Room great, food great, staff excellent.
Rob, Jess Caleb and rest of crew made our trip with their attentiveness, humour and professionalism, go beyond service.

I chose this hotel as it is centrally located but in a quiet area. Check- in time is inflexible as we found out. 40 minutes early, we were offered an "early" check in for 15 pounds and declined. Another couple who were 20 minutes early were given the same response. . The room was good, very quiet as desired, and the twin beds very comfortable. Extra pillows were provided and used. Breakfast selection was excellent and good value. We elected to eat dinner in the same restaurant, and the meals were also good as was the service. We will certainly use this notel again.

Stayed at the Premier Inn near Colchester Castle last night for work. I checked in late about 8:30 pm and was met with a very helpful ,pleasant charming and hospitable receptionist/host called Jess. Nothing was too much trouble for this member of staff, I then went down for breakfast at 6:30 am And she was still working. I sat and listened to her interact with all the guests during breakfast. she was polite, engaging, extremely helpful, premier Inn you are extremely lucky to have this member of staff in your hospitality team if only every member of staff in the hospitality industry was like Jess ..:She really made my day ! Great stay ! Mr McManus

We had a lovely stay at Premier Inn, made truly memorable thanks to Jess and Maria. They went out of their way to make us feel welcome and were absolutely fantastic with my grandson – so kind and thoughtful. The food was hot and delicious, but the real highlight was the warm, friendly service. Jess and Maria are absolute stars and a credit to the team!

Great stay in Colchester. Friendly professional staff and lovely food too. Room was clean and comfortable. Will definitely stay again.

Lovely place to stay
Staff are friendly and helpful 👌clean and comfortable and the food and drink 🍸ina quite location

We stayed here for two nights covering a family wedding. Really pleased with the hotel though we didn't try the dinner/evening meal option so can't comment.
Had comfortable room, comfortable bed (little bit high for one of us). Rooms cleaned daily if wished which we prefer.
The manager is clearly very hands on with the hotel, one minute watching over brekkie (very good btw) the next sorting a taxi for a guest when rhe firm wasn't answering and then clearing up a spill from the floor.
The location is very convenient, walkable to the Town Hall for the wedding and also just next to a lovely park
All in all a very good stay

Freundliches und sehr hilfsbereites Personal, sauberes, geräumiges und gut ausgestattetes Zimmer, zentrale Lage, bequemes Bett und sogar eine Nespresso Kaffeemaschine

£10 per day for parking with no warning, even if you stop for a minute. Staff at reception were rude, dismissive, and often absent; you have to ring a bell just to be noticed, and telephone calls go unanswered (15 made in working hours). Rooms smelled damp and musky, adding to the overall neglect. For the price, a hostel would offer better value and respect.

First time of staying here and the staff were very friendly and helpful especially Rob the hotel manager, as I was staying as part of my birthday week there was 2 bottles of prosecco. The room was great looking out to the pond in Castle Park, a nice quiet night and I actually slept.
The only thing is the shower curtain isn't wide enough to fit right across the bath bit so water gets on the floor but its not a major thing
The hotel is in an ideal location, peaceful and looks great too

Hotel is about 30 mins walk, from Colchester railway station. On arrival, after a long journey, arriving 25 mins to 3 o'clock, we had to press the buzzer on reception, and wait for someone to come out of the office behind. When they did come out, they just said check in is 3pm, and went back into the office. We thought this rather rude, and sat down in reception. While we were there, a guy came from the restaurant and booked everyone in without a problem. Room good, bed good, sleep good. They had a key card problem while we were in the hotel, ours stopped working 3 times, and other guests had the same problem. Of the two lifts, one was out of action most of the weekend. Found day staff rather rude, but afternoon/ late staff where excellent, especially the guy, who seemed to be everywhere, and could not do enough for all the guests. Breakfast very good, evening meal good. Breakfast is walk in, but evening meal you have to book at reception during the day, not sure why, as there was only 4 couples eating in the restaurant, when we were there.

Good hotel, good bed, clean rooms, friendly staff, hot shower, filling breakfast.

When we were there the one of the lifts was out of order and the only other one was being used by the cleaners. It was fine for us, we took the stairs, but a wheelchair user would have had to wait. Also the bar closed when the receptionist left at 9, so no drinks after a night out. Minor points.

iPhone charger was left in the room on check out when returned to retrieve the item this had not been handed in therefore was stolen by staff.