Premier Inn Beverley Town Centre

Beverley Premier Inn is one of my favourites.
Nice hotel, great location and the staff are always lovely.
But……………
Recently it has become the norm for only person to be on duty in the evenings. They have to check people in, take food and drink orders, pour the drinks, deliver the food and drinks to the tables, take payment for the meals, clean the tables etc
On top of that, the restaurant is constantly running out of food. Last week they had no chips so I had to have hash browns with my gammon, then they had no chicken, then no fish, then no cider, then no decaf coffee.
Not sure what has happened recently, but the management needs to sort it out.

I had booked the Meal Deal online hours before arrival and arrived at dinner time (approx 7.30pm). Lady at reception told me I just needed to give my name and room number in bar/restaurant to order dinner. Girl at bar refused to serve me without proof of meal deal in the form of a printed receipt from reception. Went back to reception where lady said she would inform restaurant herself that I was indeed on the Meal Deal. Returned to restaurant, sat waiting for the while and tried ordering again. Girl at bar still refused to serve me without receipt. Returned to reception for third time and lady there actually came with me to ensure I was finally served. About forty-five minutes spent repeatedly queuing and going back and forth between reception and restaurant. Obviously no communication between staff, or proper procedure for checking if a guest is on meal deal. Also very unreasonable and unprofessional to send guest back and forth instead of staff properly sorting their own issue themselves.

Hotel itself is fine and comfy, but I would advise against booking the Meal Deal for obvious reasons.

Bedroom was big but the bedside table was very dirty and sticky .
Bathroom was dirty and the toilet seat broken. Dirty wet towels left in bathroom behind the door.

Really nice new Hotel with great facilities. Problem was that you rarely saw a member of staff so couldn't ask any questions. We ate away from the hotel so can't comment about the food. Generally a good stay at a good hotel. Really good night's sleep, room was clean and welcoming. Would recommend

Great location and friendly welcome, but awful smell on floor two - which permeated into bedroom.

Meal was very poor - crispy prawns (in starter and main course of sweet and sour prawns) tasted like they had been cooked in stale oil

I was told that the hotel was full and therefore I was put into an accessible room. The bed was nearly on the floor and was much shorter than a standard bed. No phone signal whatsoever. Room was very cold. The so called restaurant was serving a “limited” menu, because of, they said, staff shortages. There seemed to be enough staff in the restaurant as there was a group of three of them standing chatting and laughing. All in all a terrible experience.

The hotel was really nice, clean and comfortable. Breakfast was enjoyable. The lack of a staffed reception and on screen check in was disappointing. Although a helpful young lady appeared to assist me.
I asked her if she could book me a taxi but was told this was against hotel policy.

Great stay,good comfy beds.
Beverley is a great pub over road is quite strange and didn't have any beer,rest of the stay was grand.

Good Location . Staff are really friendly. Breakfast is good. We did have an issue as the showerhead had a jet which went from the back of the rose and onto the towel rail. We stayed over a weekend Friday to Mon so there was no maintenance available. We had to move the towel to prevent it getting wet. Beds are comfortable. They did give us two keys but only one at a time worked.

Ideally situated for a visit to Beverley Minister and a fifteen minute walk from the Saturday market, we found this Premier Inn to be friendly and clean. The room was larger than Premier Inn rooms are normally - not sure why as it wasn't an Ultimate room.
We ate in the restaurant one evening and found the food to be enjoyable. Overall, a good place to stay in Beverley.

A lovely welcome from Natalie and the team - chocolate as a welcome - over and above . Our accessibility needs sorted, thank you. Hotel parking easy and close to Beverley town

Location is great and the room although not as updated as some other Premiers, is more than adequate.
I did get stung in the restaurant when happy hour wasn’t as it seemed, but overall the stay was good

Overall not quite as good as other Premier Inns we've used. Staff were good, friendly, helpful, but some miggles with the room and breakfast.

We do like to be able to have fresh air on demand, so the sealed window was unwelcome. The bathroom fan didn't work reliably and needs attention.
The restaurant was a bit on the chilly side.
The toaster took a LONG time to toast bread... enough time to get a coffee, get cooked food, and drink the coffee.
I had to request scrambled eggs, and they were very granular - my daughter described them as "like popcorn". Bacon was quite dry and chewy, yet somehow with stringy fat. The rest was as expected though.

Disappointing breakfast compared to other Premier Inns.

Natalie was brilliant and organised wine, ciders and chocolates in the room prior to our arrival. It was a surprise for my husband for our first wedding anniversary. She even left us a card and party poppers. The staff are all so friendly, the service, food and drinks were all lovely. Thank you.

Came for our 1 year wedding anniversary and Natalie and her team did a great job making us feel special and doing anything they could to help us have a great time which we did. Thanks again from the both of us

Stayed here last night with my partner. Easy to book and check in. Rooms were clean and beds most comfortable, so much so we are looking at getting one of the beds they sell. Booked the breakfast also which was delicious. Would definetly stay again.

Very well located, clean, comfortable Hotel with great team of people working there. Easy online booking experience, easy key collection and extremely easy departing.

Excellent stay at Beverley Premier Inn. Just a pleasant five minute walk into town with handy car park next door. Staff friendly, professional and attentive and room clean and comfortable. Breakfast excellent with plenty of choice.

A Wonderful stay,we was catered for exceptionally well from before we arrived, best tip is to ring ahead with any queries or needs and speak to them personally, I did and they went above and beyond,
Room perfect a little dust in places but nothing to complain about,all the staff are helpful very friendly and jolly from meet and greeting to dining staff, have you ever stayed somewhere we you could be left to your own devices but looked after impeccably at the same time,
Beverley its self is a beautiful place to stay, I was visiting my son and his partner as they live and work there now, yes Beverley you are extremely lucky to have them as I miss them enormously but I do get to come to your very welcoming town and enjoy what you offer

Friendly and efficient service with good food. However, our room, 319, had hair in the shower, faecal spots in the toilet, drink stains on surfaces, and a smelling carpet which smelt worse as the temperature increased.