Premier Inn Cirencester

Hotel excelente. Superou as expectativas.

Other than being told rather abruptly at 2.47pm we couldn’t access our room till 3pm we had a great 2 night stay. He just could have said it nicer. Restaurant staff were very friendly. The room was incredibly quiet. And the fire alarm system worked perfectly at 4.30am when some knuckle head guest decided he needed a cigarette in his room. We have no hesitation recommending Cirencester Premier Inn.

Good location, shower was excellent and good location

Staff were very friendly, they went above and beyond to make us comfortable.
The room was tidy and clean, and the beds very comfortable. The shower was lovely and powerful but a bit low down. My husband is 6'4" and had to crouch to wash his hair. The bathroom could have used a few more hooks, we had no space to hang our towels or clothes or wash bags.
We booked a family room for three people and we found there was plenty of space to move around.
The breakfast was plentiful and all freshly cooked by friendly faces. The only downside was that there was no cheese offered with the continental option, which rather disappointed my German husband and Dutch step father. But the crispy bacon made up for it!
The hotel itself is well located, right next to a canal where you can go for a quiet stroll and next doors is a lovely old pub serving excellent food.
It was by far the most pleasant hotel stay we've had. Thank you!

As usual, our stay at a Premier Inn was comfortable. However, at this particular location (Cleethorpes) the lady on duty at the reception clearly didn’t want to be there. She seemed rather miffed that we had arrived and needed to be attended to. The were no welcoming words. The price she offered was more than the online price so I asked if I could sit in the foyer and book online. ‘Suit yourself,’ was her curt reply. We asked for a quiet room and she allocated one. We checked if this was a quiet room. Her response was ‘Reasonably.’ Just a couldn’t care less attitude. On leaving the next morning she was on duty again, in the foyer, when we handed the key card in. No comments such as ‘Good morning; thank you; enjoy your day….’ Just totally disinterested in her role. I think some staff training is required.

Regularly stay in Premier Inns and have been to this one before. The room had all the usual facilities and was clean. Our air conditioning unit control panel had part of the panel missing so it was virtually impossible to control the temperature. Staff at the bar at night and at breakfast seemed to be working on their own, but despite being busy were very friendly and helpful. Staff on reception could be more friendly. We left the hotel and the two staff just looked at us. No acknowledgement, smile or goodbye which I find strange for someone working in a front line customer facing role. Will continue to stay here in future as it is handy, has free parking and was very good value. A short training session on how to meet and greet customers would not go amiss. It's the little things that do make a difference.

Have stayed here many times and still find it great value and very comfortable. Decided to try breakfast for 2 mornings, as I am Coelic not sure whether unlimited breakfast would be worth it. However it was great value and felt very safe to eat in the restaurant. The staff are very diligent around gluten free. I had a delicious cooked breakfast, top quality gf bread as well. The coffee machine makes great coffee and there is a good fresh fruit selection, so I felt the breakfast was very good value.

Location is not too bad
The atmosphere was dull in the restaurant l understand thus is new but try and have competitive prices. Outside pain looks run down
Price was value for money rooms are big as usual

Poorly trained staff, faulty fire alarm going of in a room that was not even occupied took one hour to turn the noise off.
When reported and complained about sleep being disturbed and unable to go back to sleep was dismissed yet they are ment to have a good quality night's sleep scheme in place but refused to honor that the unlimited 10.99 breakfast is definitely not worth it at all over cooked stay well clear find a different hotel don't waste ur money also the build that has room 301/309 as you open main door the door door inside is not structure safe massive gaps unsafe needs a safety inspection doing by local council i took a video of the safety of this place

Tudo certo, porém não foram limpar o meu meu quarto, pedimos duas vezes e não foram, ficamos 4 diárias lá sem
Limpeza alguma.

What an absolute dive! Arrived and got treated by a chap that was permanently sniffing and wiping away the snot with his hand and then continued to tap on the keyboard and then hand me the key card with the same hand.

Walked to my room…. The hallway was filthy clearly hadn’t been hoovered recently. Opened the room, which was allegedly clean but I’d suggest the hoover had only been shown the room not actually plugged in or turned on.

Toilet needed a clean.

The shower leaked and had clearly been leaking for a time owing to the damage to the ceiling!

Rooms don’t get cleaned, you have to request it by trying to find the front desk staff, who are never there.

So spent 7 days untouched.

Food…..

Breakfast ok, selection was good but other than the toast that you do yourself everything was warmish but generally cold.

Dinner… OMG always missing food! The first night was told there was no cheese which shuts down half their menu. Second night no buns, on another night there was so little selection I just couldn’t be arsed and went to bed! The disappearing bun issue reoccurred several more times.

Tesco and Aldi just over the road so a savvy manager would have sent staff over to purchase what was missing.

Did complain one night and was told that they are very good at ordering but if a bigger Premier Inn needs the supply then they just take it and have no control, which I can’t believe.

The only way this places stays open is from businesses placing their staff in them with no choice given.

Glad to escape at the end of the week!!

This is a very nice Premier Inn. Very clean and comfortable. Couldn’t hear folk in other rooms. Very friendly staff. Loads of parking and restaurant next door. Great location. And to top it all off, at a
Superb price. I’ll definitely be staying here again in future if I need accommodation round this location.

Good location. Excellent breakfast, but coffee machine still broken. Early checkin chaotic. Paid for twin, finally given double.

Jo was very kind and extremely helpful with moving rooms for us. She is doing an amazing job at keeping the place running and everyone happy. Had a fantastic stay, would highly recommend staying. Thank you again Jo!

If you want a bed to sleep in and a reasonable breakfast, then this place does exactly that. If you are staying for more than a night or two for work, then I would stay somewhere else.



The evening menu in the restaurant is not great, when you've been out all day and want something satisfying or filling then the menu options are poor. The options are odd choices and none of them seem to be suited to anyone other than those who enjoy processed microwavable food.



Several nights of my stay many of the items were not available, with the basic stuff not being in stock (Burger Buns).



The make your own Pizzas have strange topping options like, pickled onions and poppadom's, and there is a serious lack of vegetables or healthy options.



The service was slow, and things were forgotten or just didn't turn up at all, even when it wasn't busy.



The staff tried their best and were polite but again information was given on several occasions in relation to the booking but nothing noted down or put onto the system, against the room(despite this being promised) so this resulted in having to relay the same information night after night which got a little boring, especially when it was the same person.



The rooms were sort of clean and the bed sheets didn't fit the bed but again if it’s just somewhere to get your head down at the end of the day then its fine.

Room not ready on arrival, had to wait 2 more hours ,understaffed and no directions. Breakfast was unbelievable, no milk onsite and coffee machine out of order , no food ready ,dirty tables and serving area , the one waitress basically have a breakdown , the worse experience in staying at any hotel .

We’ve been here a couple of times but are ling term regular Premier Inn customers.
The last time we stayed here it was great but this time was anything but.
The room we were allocated(101)absolutely stunk of fresh cigarette smoke. You could smell it from the stairs. If you stayed in room 101 around 16th/17th of September, i sincerely hope that Premier Inns slaps you with a massive clean up and compensation claim. You could also do to learn what the term “no smoking” means
We were moved to another room which was ok but the tv didn’t work and we had only on towel.
The breakfast was disappointing too but to be fair, Premier Inns are deliberately reducing the quality of their breakfasts now whilst expecting us to pay more. It’s not just this hotel.
The only good thing was the reception staff who were excellent. We won’t be returning.

The room was extremely clean and comfortable. Good shower, tea, coffee + milk with more available in reception if needed. The staff were very friendly and helpful. Two staff, in particular, stood out. When we went for our meal in the restaurant, Katelyn was on duty. She was extremely efficient, polite and hardworking. Everytime I noticed her, she was very busy (didn't seem to be many staff around to begin with) but she kept a smile on her face and was so quick and organised that I was very impressed. Also when we went to breakfast, Yaz was serving. What a lovely friendly person she was. She was efficient and quick but also took the time to chat and asked us if we had enjoyed the stay and what we were going to be doing for the day. She actually cheered me up and I left with a smile.
The only negative about the restaurant was that at the dinner they had run out of rice and at the breakfast they had run out of eggs! I've never known a restaurant to be out of eggs. Rice and eggs are staples and don't really perish that quickly so they are easy to store.
A lovely stay and I will be visiting again.

Room was clean, the staff was lovely.

Stayed 2 nights at the Premier Inn Cirencester. Location is ideal with large supermarkets and a McDonalds close by. Other restaurants about a 10 min walk, easy to find and safe path away from the main roads.
Room was really clean. No issues with parking, plenty of spaces.
Wifi a bit dodgy, connected fine both days, but couldn't send emails as although connected, signal was low. But no major issue, as IPad worked, so could play games instead.
Room had an adjoining door, which I didn't like as was a solo, female traveller, but there was a family in the room next door, so I still felt safe.
Huge bath was a relaxing treat, after a long day working and being away from home and family.
TV channels great, can't beat a Christmas Movies, even if only October still, but nobody was with me to judge lol
Nobody at reception when check in, but soon appeared once bell rung and they finished chatting with a colleague about issues on another floor.
Didn't see any staff again until I checked out, but when I did speak to them, they were all friendly.
Didn't use the restaurant, only because eating out alone is no fun.
Would stay again, for work or holiday.