Premier Inn Norwich Nelson City Centre

Quiet and clean

This Premier Inn is a fantastic deal and the location to the stadium, which is why we visited was ideal. The room rate makes this hotel an absolute no-brainer; the breakfast price for a decent meal is a great deal. The staff were friendly and very helpful. I would visit again, for sure. That said, the whole property could use a good clean. The curtains and walls in our room could use a scrub. The carpets in the restaurant need cleaning. I

Terrible surroundings. Stinky and unsafe. Especially the pedestrian entrance past a decrepit garage. Room smelled badly. AC either too hot or too cold. Window could not be opened.

Damp patch on the ceiling,shower leaked from above attachment. Door lock needs attention.Alarm went off and no one around to help .
Im not use to staying in a place with no connection to reception
For a solo £108

parking was a bit expensive the front of hotel needed a good clean the room with a super view was spoilt with stain on carpet

Very comfy hotel, lovely reception team. Very quiet. Restaurant was disappointing with pasta dish being more of a child's portion and sauce was a basic tomato. My salad was covered in red pepper even though asked for salad without.

Good selection of breakfast choice and good vibes
Staff is friendly and happy to help
Highly recommended for hotel stayers and walk-ins

Staff friendly and helpful. Unlimited breakfast meal deal very good for setting you up for the day. WiFi is speedy. I enjoyed my stay.

Brilliant customer service from Suzanna, Wendy and Rob. I would specifically like to mention Suzanna who went above and beyond for me. I am so grateful and would definitely recommend staying in this Premier Inn next time you are in Norwich.

Location was fine, atmosphere, food, the room, the bed, the facilities & the staff were all great. The big thing that affected my score was the kitchen extraction system. I stayed in room 119 which overlooked the back of the kitchen area & the extractor. It was very noisy all night & even with the double glazed window closed over, the noise just couldn’t be drowned out so unfortunately I didn’t sleep, ALL NIGHT. A real shame because apart from that, everything else was good.

Lovely stay here after visiting some friends. Lovely atmosphere and all staff are warm and welcoming and seem very happy to help.

Very nice hotel, the couple in front of me were having trouble with their credit card at check in so I used the self check in machine which was easy enough. Nice bar but don’t be fooled by ‘happy hour’ prices, if there’s four of you, it’s cheaper to buy four pints.
Rooms were nice with comfy beds and decent bathrooms.
I feel that the breakfast let them down, it wasn’t particularly great.

Thank you so much to Benjy and Debbie on the desk Saturday night. They were so friendly and accommodating. We had just come from a terrible hotel over the road but the guys on reception helped us book a last minute room.

If I could give no stars I would. We booked 2 rooms months ago. Arrived here to find one room on the ground floor and one on the first....hello, there's a reason we booked 2 rooms. We are together!...so, I asked for an additional key for our room...but, they had run out of keys. A hotel that had run our of keys....really!. Even when we checked in, they gave us the emergency key....and the room was so dated, not refurbished for years. I didn't realise Premier Inn still had rooms that had not been refurbished in donkeys years. No sockets by the bed for charging phones etc, really dated furniture. Just horrid. Can't wait to check out in the morning and never come back!!

Spacious room and really comfy bed! We had such a lovely experience during our recent stay, all thanks to Pete. He honestly couldn’t do enough for me and my partner. From the moment we arrived, he was incredibly welcoming, attentive, and genuinely kind. After a really difficult day, his warmth and helpfulness completely lifted my spirits. It’s rare to meet someone who goes above and beyond with such ease, but Pete truly did. Premier Inn are very lucky to have him!

This is currently my favourite hotel in the area. Lovely and peaceful with all you need.
Prem plus room have the addition of air con. Plenty of parking and newly opened restaurant close by (not part of the hotel chain)
The hotel is always clean and so comfortable with all you need if away on business but the main thing about this place is the staff.
They are always so friendly and welcoming with Fridah always remembering me and making my stay that little bit special and nothing is too much trouble. She’s amazing.
The whole team here needs to be recognised for the amazing service they deliver. I will be back very soon.

I’ve been staying in Newquay sea front on an off for around 6 months now and had nothing but great experiences, danni and Rachel always being as welcoming and accommodating as they are always makes my stay a pleasure, the both go above and beyond to make sure I have the best stay

We have just arrived to a superb warm welcome from Rachel and Danni. Our room is very comfortable and location is perfect for a short walk into the centre of town with some beautiful views.

Excellent reception and service. Made so welcome from start to finish of my evening.
Emily and Beth are absolute stars!!

I have just stayed and the customer service by Danni and Rachel was first class, from checking me in to serving, they are personable and very friendly. I’ll definitely be coming back and will stay here just for the service that I’ve received.