Premier Inn Ayr A77/Racecourse

When we eventually found the hotel ((not signposted at road end) and got to our room it was very cold -15o. Receptionist was so helpful. She set the room control so that the power stayed on and brought a radiator. So by bedtime it was cosy. But then it went off in the night so we got up in the cold. No heating in bathroom. At dinner we were told that the fish fryer was broken so no fish. They had run out of curry and of our chosen wine they only had one glass. Something very wrong with stock control.
Bedroom nicely refurbished but was it really necessary to squeeze a day bed in as well as a double. It was very cramped.
This is the second Premium Inn this year to have disappointed. The name is being dragged down. The staff here were kind, helpful and friendly - a contrast to Harrogate south which still seems to be unsatisfactory.

Rooms are very clean , restaurant is great and the staff are very helpful. Only gave 4 stars instead of 5 as rooms were cold . 17 degrees and impossible to adjust as the thermostat is fixed . I’ve stayed here a number of times and staff are very helpful. Special mention to Michelle who is always on the go. Nice place overall

1st time here and will definitely be back - spotless throughout - lovely atmosphere in the bar and dining room - great meals and drinks and value for money - all the staff really nice and helpful nothing too much bother -

We stay here rather than other Premier Inns.
The rooms are comfortable and the bathrooms have walk-in showers. They have been refurbished too
The meal this evening was the best we have experienced in a Premier Inn anywhere.
It was fresh and properly cooked.
The lady who served us, Michelle, is friendly and helpful. She remembered us as soon as she saw us. Now that is exceptional. She is good at her job and does it with a smile.
We will be back.

Excellent helpful warm staff couldn't do enough to assist. Would not bother eating here as found the burgers dry and tasteless and looked like done in a microwave. Quite a few menu items not available including pizzas, flatbreads etc etc Noticed a few people having a food delivery and folks coming in with MacDonalds

Convenient, clean and comfortable with welcoming and friendly staff as we have come to expect from Premier Inn. The room was smaller than all other Premier Inns we have stayed in but was perfectly adequate. Breakfast was excellent. We had the ‘Meal Deal’ and dinner was very good and exceptional value.

We were there for the Ayr races on Saturday 20th September with my family, husband and my Mum and Dad
We had breakfast there- it was lovely and very good quality, I left my umbrella by mistake, called the girl at reception- they could not be more helpful, they were keeping it for me at reception when we got back
On coming back to the hotel from the racecourse, I left my phone in the taxi and did not know which taxi service it was......
Not only did Ami and Michelle on front reception call the restaurant we had dinner at, Fox and Willow, which was amazing! Ami found out which taxi company they used, called the taxi company and found the driver who brought my phone back!!
It was unbelievable I got it back, but could not have without the amazing help of Ami and Michelle- we are so grateful for their help, they went above and beyond for us
We will definitely be back- thank you Ami and Michelle

Had dinner at the adjoining restaurant ( we weren't staying at the hotel). It was a busy weekend locally so the restaurant was full and running at full capacity. The staff were fantastic, they ran the service like clockwork and always with a smile and a joke. They were efficient and friendly without appearing flustered: very professional. They made sure they had a few minutes to chat with each customer without affecting the smooth running of the restaurant. Big shout out to Ami , Michelle & Kayla. Well done girls.

I stayed at this hotel on Thursday 11th Sept with our car club. On arrival we were greeted at the reception by Kayla. She welcomed us and booked us in and explained the arrangements for our evening meal and breakfast. Having popped my gear to my room I returned to the reception area where the bar is located and found that Kayla also served drinks, multitasking! Having had my beer I then moved on to the restaurant with the group for our evening meal only to find that not only did Kayla work the reception and the bar but also served the evening meals! I stay at a lot of hotels and it's the staff that make the difference and Kayla deserves as a minimum a bonus if not a pay rise as she seemed to do everything except cook the food, well done.

This stay was outstanding- everything about this inn meets your needs. Nothing is too much trouble for the staff - a place we'd come back to. Thank you Ayr Racecourse Premier Inn.

Horrendous noise from within the hotel in the early hours on both the nights we stayed with no attempt to address it made by the hotel, not even an apology for us losing hours of sleep.

Premier inn excellent but a total Karen working there turned us away at 7pm.for being slightly late restaurant 1/4 full terrible attitude

Okay so this is a Premier Inn end of the day and the standard of the accomodation is as you would expect but if your planning to eat food make sure you prepare ahead.

After working for 15 hours and coming back here mid evening the kitchen refused to feed us, the ladies are really nice and were trying but the kitchen refuse to feed. Worst PI I’ve stayed in as this is totally unacceptable.

Written whilst hungry…..thanks for nothing!!!

Hotel staff are professional, kind and very friendly. Hotel is clean, tidy and bedrooms have all the facilities you need. Bedding is great with choice of firm or soft pillows, great mattress and quilt. Menu meets most dietary needs and overall great value for money. Location excellent for golf courses and two beaches, close to historical sites and beautiful countryside.

Restored our confidence In Premier Inn after disastrous stay at Manchester West Didsbury last year. Enjoyable dinner and nice staff. Rooms are smaller but have step-in shower which we like. Bathrooms have effective ventilation and rooms also have directional bedside lights that allow reading - something in both cases much more expensive hotels can fail to do. No air conditioning, which again we like, despite a very warm night, - not fans of air conditioning as in Edinburgh Park Inn. Teapots for breakfast appreciated, not fans of tea bags in mug..

"Premier Plus" = Paying an extra £12 (actually £7 extra because you can get the ultimate wifi for a fiver without 'plus') for 2 bottles of water and 2 tiny (and I mean tiny) squares of chocolate ain't 'plus' anything in my book!

Calling the bed "double" is a bit of a stretch of the imagination as well! During the night my wife and I had more collisions than the Large Hadron Collider :-) This hotel doesn't even offer 2 single beds - if you ask for that you get the "double" plus a sofa-bed.

As a previous reviewer mentioned, the breakfast wasn't up to much. But we had the meal-deal and the starter/main choices were good and the food was nice.

Staff were friendly, but seemed overworked - like there weren't enough of them.

My room was an accessible room, the shower room was fantastic, everything to hand, the lighting within the shower room was great.
The room was warm and clean.
The beds were comfortable.
All the staff were friendly and professional.
The food was wholesome.

Staff are so friendly and helpful. Premier Plus room was very nice and great value. Food meal deal was great value. Quality of food was good. Location of hotel is on outskirts of Ayr, basically surrounded by Arnold Clark dealerships. Not a problem though

Where to start! This hotel has "Premier Plus" rooms and we booked a double for 2 nights, April 30th-May 2nd. I wouldn't bother with the extra expense for basically 2 bottles of water. The room was directly above a generator or AC unit working all night so the window couldn't be opened without hearing all the noise. These rooms should be in the best part of the hotel otherwise why bother having one. The shower flooded the floor because it hadn't been cleaned properly, we had to unblock the shower drain despite having told reception. We removed a complete blockage made up from masses of black hair-disgusting. To be fair reception did subsequently use some proprietary drain unblocker the next day and disposed of the hair from the bin. While on the subject of the shower why have a hand wash in the shower along with a body wash but no shampoo, there was already a hand wash at the basin? We asked for shampoo but none was forthcoming, just another body wash.
Breakfast- the first day the chef hadn't turned up so no cooked breakfast available. I had already pre-paid so was told that Premier Inn would refund £2 and I could have the "continental breakfast", I would be ashamed to present what was basically a slice of toast and a cup of coffee, the fruit and yoghurts hadn't been topped up. To add insult to injury the £2 refund has been added to my card as a debit-unbelievable!
Day 2 breakfast was also an insult to catering, pre-cooked hot items like dry scrambled eggs, solid fried eggs that were not recognisable as such, congealed baked beans etc, I needn't go on, I think you've got the picture. I wonder if any Premier Inn executives have ever eaten breakfast at this hotel, if they have and still market this product they should hang their heads in shame.
Overall a disappointing and depressing experience, I've used Premier Inn on numerous occasions but this really was a an eye opener that I will not want to repeat, and can I please have my £2 refund!!

Excellent hotel. The staff are very friendly, and happy to help...Nice sized rooms, comfy bed , and pillows... Very clean and a great view of Arran.... Nice bar and restaurant
area, and good value meal deal.Breakfast nice and hot, in self serve basus. Plenty of parking spaces too.. I would definitely recommend a stay...