Premier Inn Castleford Xscape - M62 J32

Had some amazing times at this hotel. The ever so helpful sarah K and Terri are the best. Always happy and getting work sorted. Any issues were resolved straight away.

Arrived late, 10.50pm after a 6hour drive from Plymouth, to a warm welcome from the Premiere Team. As luck would have it the 'refreshment' station was still open and a cleansing Guinness was just what the Doctor ordered.
A hearty breakfast, good coffee and a pain au chocolat set me up for the day.
Next I needed help with and iron and ironing blard, which were delivered to my room, while I finished my coffee! And then the cherry on the top of the cake, Sarah K printed off my document that needed signing. All the boxes ticked!!!!!!!
Thank you Premiere Team and Sarah K 11/10, see you again soon.

Great experience, quick and friendly service from Liv both nights I was here, very professional and helpful. Food was perfect on each occasion and served just at the right speed so I wasn’t rushed or waiting. Also helped by Dec on second night.
Definitely recommend!

The location is good for the M62 and the rooms are clean and comfortable. Sadly the large Xscape car park is used late into the night by people racing cars and motorbikes (I assume) and this keeps you awake. On this occasion the breakfast was awful mostly let down by the appalling taste of the bacon (which I can only assume was cheap poor quality bacon bought on a budget) the orange juice also tasted nasty. Bread needed to be put through the toaster twice but was then burnt. The fried eggs were overcooked on the bottom but undercooked on the top. I don't like a buffet style cooked breakfast anyway but this was the worst one I've ever had. Sausages were OK.

Brilliant helpful staff over and beyond looked after me and my daughter. Home from home. We were sorry to miss you guys on early check out

Check in process is fast. The reception is very polite and helpful. The room is clean. The room setup suitable for 4 of us. The toilet in the room is clean, everything is good expect the tv remote is not working properly but still can be use to change channel. We also having dinner at hotel restaurant. The food is very good. However we not being told earlier that some ingredients already finished (in this case prawn). We also having breakfast at the cafe. When we ask vegan sausage, they serve is fast. Overall I satisfied with the stay at Premier Inn Castleford.

Newer hotel. Clean and comfortable.

Great location next to Glasshoughton station and opposite Xscape, where there are plenty of restaurants, shops, and things for kids to do. Rooms were spacious. Slept really well despite being on a busy road (my room was facing the railway line). Rooms looked like they had been done up fairly recently. It was clean. Didn’t have breakfast so can’t comment on that.

I stayed at the hotel for a week and had a great experience. The room was clean and comfortable and Terri in the restaurant area was absolutely brilliant and very helpful. We were in a large group and she accommodated us brilliantly and made each meal a pleasure. Highly recommend!

Food was brilliant and Terri made the experience even better. She’s a great laugh and looked after all us lads for the whole week

We stayed for a week and found the hotel to be very clean, with a comfortable bed. We dined in the hotel’s restaurant every evening, and a special mention must go to Terri, who was fantastic. We were quite a large group, yet Terri made us all feel welcome while remaining professional and well organised. We would definitely stay here again.

Rooms lovely and clean, bed extremely comfortable I usually struggle with bed but I as pleasantly surprised, on the second night while dining at tea, staff was busy due to being short staff the lady who was running the restaurant on her own Terri was brilliant keep up with all orders, seating people and serving while settling bills up, all way maintaining a professional presence and a smile on her face.

We have never used a Premier Inn and had to book a place to stay as we were going to a funeral in Pontefract the next day. We found the room to be spotless and although the view was overlooking the railway line, we didnt notice trains passing by. The food was varied and the meal deal, including a drink, exceptionally good value. The breakfast was lovely as well, plenty of choice for even the pickiest eater like my other half. He doesn't normally eat breakfast: he is an evening eater, although he over-indulged the night before breakfast, so just had juice and tea. I could eat breakfast for England, I like it so much. We found all the staff exceptionally friendly and helpful, treating every single person there with the respect they deserved. If we ever have reason to be in the area again, we will certainly think about coming here.

Can't fault the hotel or location clean warm and friendly. Had a lovely time in xescape and the shopping village will definitely be going again

We stayed at Premier Inn Castleford and had a really lovely experience overall. The hotel was clean, comfortable, and great value for money. Our room was spacious and the bed was super comfy, making for a relaxing stay once we warmed up — it was absolutely freezing when we first arrived because the window had been left open by previous occupants.

The staff were friendly and welcoming, and check-in was quick and easy. There were a few small issues — the kettle had some limescale, the bath plug was broken, and breakfast had run out of croissants when we arrived.

Reception staff couldn't have been any nicer.

The location is great, close to shops, restaurants, and local attractions. Overall, a pleasant and family-friendly stay with excellent service and good value for money. We’d definitely stay again!

Great place to stay, have stayed over many weeks for business.
Shout out to Terri who goes above and beyond to get you a table for dinner each evening and is always a friendly face to all customers, she makes all feel welcome.
The main reason for 5 stars. 🌟

Room offered smelt very strong of stale smoke, window left open to try and get rid of offensive smell.
The Alternative Room offered upon request had a drain problem which gave off a sewage smell.
Not a pleasant experience at all staying at this Premier Inn at the Xscape Castleford, did not expect this drop in services, stayed with Premier Inn for Many Years, this stay to be the most disappointing.

We had a lovely visit recently. We stayed over as we were visiting diggerland for my son’s 7th birthday. He has allergies and complex needs and the staff were amazing. They made sure everything was safe for him to eat and he even had his food made fresh to avoid any contact with any allergens. Above and beyond.

Friendly and helpful staff especially Sarah H. Comfortable bed, breakfast fine. Great stay, would recommend thank you.

The room was fine in general. Typical Premier Inn with decent facilities and comfortable beds. The bathroom wasn't as clean as my previous visits though.

The first night we stayed we had a terrible sleep as it was very warm and stuffy due to the air conditioning failing. The windows are sealed so there was no way of getting fresh air in the room. The next day that was thankfully remedied and the air conditioning was fine.

The next problem was the hot water system failed resulting on cold showers on the second day. I went to reception and eventually convinced the member of staff I was operating the shower correctly! She was very hesitant and kept saying noone else was having any trouble but that really wasn't the point! It was slightly patronising.

Overall it wasn't the best experience I've had with Premier Inn considering it wasn't particularly cheap in the first place.

I'd expect hot water as a bare minimum without the staff making out if was a hassle to rectify the fault.

Rather disappointing overall.