Premier Inn Dudley Town Centre

Hotels
Premier Inn
8.4 (41 reviews)
Castlegate Business Park,Castlegate Way,West Midlands,Dudley , Dudley , GB

Facilities

Parking
Air conditioning
Restaurant
Breakfast available (surcharge)

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Limited food options
Cleanliness issues
Sparse amenities

Categories

Cleanliness
8.29
The cleanliness of the room was praised, but some concerns were noted about the bathroom smell.
Service
9.26
Staff were consistently described as friendly, attentive, and helpful, providing excellent service.
Location
8.8
The hotel location was convenient with nearby amenities, though food options were somewhat limited.
Room Quality
8.75
Rooms were generally described as comfortable, spacious, and quiet, contributing to a pleasant stay.
Amenities
7.78
Amenities were limited, with sparse food options and no bar, but nearby alternatives were available.
Value for Money
8.74
Overall value was considered good, especially with free parking and a comfortable stay.
Food and Beverage
6.79
Food options in the restaurant were poor, with many items unavailable and low-quality offerings.
Overall Experience
8.76
The overall stay was enjoyable, with positive mentions of service and room quality despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 01:51

Property Description

Discover the perfect blend of adventure and comfort at Dudley Premier Inn, your ideal getaway for a fun-packed weekend!

Prime Location
Nestled in the heart of Dudley, you’ll find yourself just steps away from one of the UK's best zoos, a cinema, and a vibrant bowling alley, ensuring endless entertainment options right at your doorstep.

Family-Friendly Activities
Create unforgettable memories with thrilling experiences like getting up close with wildlife at Dudley Zoo and Castle or enjoying a scenic drive through the Midlands Safari Park, perfect for families!

Comfort and Convenience
After a day of excitement, return to our spacious rooms designed for relaxation, featuring extra comfy beds for the perfect night's rest.

Don't miss out on this incredible experience—secure your stay at Dudley Premier Inn today!

Important information:

64 spaces, including 4 disabled bays. No height restriction. Can accommodate larger vehicles if quiet but guests must contact hotel prior to arrival. Please validate your vehicle registration via the tablet in reception upon arrival. This car park is managed by Horizon Parking.
Head North on the M5. Exit at J2 (A4123 to Dudley). Take the 1st exit at roundabout onto A4123. Take the 4th exit at next roundabout onto Wolverhampton Rd (A4123). Continue forward, turn left onto Birmingham Rd (A461). At roundabout take the 4th exit onto Castlegate Way. At next Roundabout take the 3rd exit. From South - Exit M6 at J9, take A461 exit to Wednesbury. At roundabout, take the 3rd exit onto Wood Green Rd (A461). At the roundabout take the 1st exit onto High Bullen. Straight over the next roundabout, take the 1st exit at the next roundabout onto Black Country New Road. Continue on this road, straight over the next roundabout. Take the3rd exit at the next roundabout onto Great Western Way. Go straight, Continue over the next roundabout and take the 4th Exit onto Castlegate Way. At the next roundabout take the 3rd exit. Sat Nav: DY1 4TA.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 41 reviews
Cleanliness: 8.29
Service: 9.26
Location: 8.8
Room Quality: 8.75
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 6.79
Overall Experience: 8.76
C
Christian family
10
Pros:

Zimmer alles top! Frühstück very british… so wie man es liebt! Personal sehr zuvorkommend.

2025-12-13 via Nuitee
R
redvanman Couples
8
Pemier Inn Dundee
Pros:

Second time I have stayed here, great location, room nice and clean, staff were friendly, had lunch in the restaurant which was nice, great value too.

2025-12-04 via Tripadvisor
Q
Q4450FTlynnw Family
10
Great hotel
Pros:

Another wonderful stay at one of my favourite hotels. Staff ate amazing and food delicious. Had breakfast and evening meals. Served by amber

2025-12-03 via Tripadvisor
B
bramblelily NONE
10
Excellent stay at Dundee Riverside
Pros:

Friendly, efficient, comfortable room, good breakfast 5🌟’s.
Excellent value and very comfy bed- slept really well.
I stayed overnight for a visit to family and it was ideal for me. I had everything I needed and it was easy to navigate the booking procedures

2025-12-02 via Tripadvisor
C
Connector58743389067 NONE
10
Really good value for money, super friendly staff, comfortable, clean, great breakfast
Pros:

We had an excellent stay at this Premier Inn. Booking was easy online and a decent price. We were welcomed and signed in efficiently and in a friendly manner. When we got to our room we found that a care packaged of drinks and chocolates were left for us and it made us feel very special. The room was clean, tidy, and comfortable. Breakfast was freshly cooked, really nice sausages and lots of choice. Excellent coffee machine too.
5/5

2025-12-01 via Tripadvisor
3
349garyl Friends getaway
10
Great place to stay
Pros:

Great stay, clean room which was large. Bathroom immaculate and very peaceful. The breakfast was of good quality, buffet style and hot

2025-11-29 via Tripadvisor
J
James
10
Pros:

Well located, the staff were wonderful, room was clean, bed was lovely and the breakfast was good.

2025-11-28 via Nuitee
E
E1626POpaulh Business
10
Clean , lovely staff
Pros:

Clean large rooms , helpful staff , always a pleasure to stay here . Staff always go the extra mile ,quiet location , easy parking .

2025-11-26 via Tripadvisor
L
loanstar59 Couples Dublin, County Dublin
2
Back in the dark ages.
Pros:

One of the worst hotel ever stayed in . Room showing signs of decay. None of the usb points work. Complained at desk only to be told there was a Tesco over the road you could buy an adapter . The customer service button was hidden under a sign at reception. In a world that charging a phone is essentially you think it would be impossible not have working USB points.

2025-11-23 via Tripadvisor
W
Wilton2 Couples Edinburgh, Scotland
8
Very Comfortable Stay
Pros:

Located right on the front to close to the RSS Discovery and the V&A. If travelling by train the station is a short walk. There is a good sized car park - cost is £8 per 24 hours. But get a voucher from reception prior to paying in order to get this discounted price.
We paid extra for a room with a waterfront and bridges view . Worth it for the small extra cost plus it faces away from the road.
Room - of a good size with good sound insulation. Bed as always was very comfortable. Shower was also good with lots of hot water and good pressure.
Wi-Fi - disappointing as could not get it to connect. Forgot to advise reception but was only there for 1 night.
Breakfast - served in the Beefeater restaurant which is part of the hotel complex. No problem being seated. Staff were very good and importantly the food at the buffet was regularly replenished and was always fresh and hot. A really good breakfast for the price and would recommend.
Dinner - we ate at a Turkish restaurant called Milas which was excellent.

2025-11-22 via Tripadvisor
M
mojim432 Solo travel
10
Lovely stay
Pros:

This is a very good hotel. Infact the bed is so comfortable and soft to the extend that I over slept and missed breakfast which they promised to refund me back. The customer service is top notch. I had an emergency issue and Sean the Hotel Manager and Blair the receptionist came so fast and quick to my rescue, the fastest help have even see in my life. This people are the best, Also Yolanda is very polite good listener and help with my enquiry very helpful with a big smile that will melt your heart. Above all this is a good place to stay. Surely will be back. The beefeater is just another addition to the hotel and the sea view is amazing. Thank you all for having me. My first time in Dundee and you made it remarkable. Big car park, quiet hotel, clean, the accessible room is huge.

2025-11-21 via Tripadvisor
I
I5852TTkevinn Business
10
ANGELA IS AMAZING!!
Pros:

Angela was the most amazing server, person, was so kind, helpful, a big asset to the premiere Inn.
Will definitely stay here again for breakfast

2025-11-19 via Tripadvisor
H
hellog754 Couples
10
Happy customer
Pros:

Very clean, comfy stay with lots of little touches that made our visit feel smooth, easy, and pleasant.!!!!!!!!!!!!!!

2025-11-19 via Tripadvisor
M
molly081 Business Salford, Greater Manchester, England
6
Mixed
Pros:

I give a three star review purely because of the lovely and friendly waitress Angela. What a lovely helpful employee. Last nights receptionist needs re training re: booking in disabled people. Rude and unfeeling. When I pointed out that her manner was really not right, she spent five minutes at the front desk arguing as to why she was right.

2025-11-18 via Tripadvisor
S
susiemB1379JW NONE
6
It was somewhere to sleep
Pros:

As usual we chose premier Inn . The previous times were at Markyate but this time the Horse and Jockey Luton South. Fire doors were propped open. Our bedroom was what we expected but the bathroom was very stained. The plughole surround was brown as if a gallon of tea had been poured down and not rinsed. The WC was badly stained brown at the bottom. It needed bleach or an eco equivalent. I was born in Luton and know very well the hard water problems. This was more than that. If we had not been so tired I would have asked for another room. Could definitely hear the planes more than at Markyate . We didn’t go back to Markyate because we feel it had gone from bad to worse the last visit.

2025-11-18 via Tripadvisor
R
RANDALL family_with_children
8
Pros:

Room was very nice…excellent if considering the price

2025-11-18 via Nuitee
T
truth60to70club NONE Fife, Scotland
8
Good hotel. But about to be renovated I believe.
Pros:

Room good. Breakfast good choice.
Only niggle is you have to ask on the day to get your room cleaned.
We did this, but on the day we got clean towels , no clean cups bed not made, and no tea bags, milk or coffee. This was the Saturday.

2025-11-17 via Tripadvisor
S
STAMBRIDGE123 NONE
10
An ideal location for travelling by train and central for the centre of the city and museums.
Pros:

We travelled to Dundee by train so the location of the hotel, a couple of minutes walk away, was ideal. It was also an ideal location for all of the museums, all in walking distance, that we visited during our week long stay. The staff were very friendly and accommodating. Our sleep during our stay was excellent.

2025-11-17 via Tripadvisor
E
EW_lol31 Couples
10
Breakfast team at Dumfries Premier Inn
Pros:

Weve been to a few premier inns over the last few years and the team at breakfast in this one is top notch. They have a really nice vibe and everything is run really smoothly. Happy to help with allergies, friendly, obviously happy to work together, and supportive - especially Heather- massive thanks to her!

2025-11-16 via Tripadvisor
S
S7362IJgaryp Family
10
Happy staff clean toom
Pros:

Friendly front staff room immaculately clean 1hr from London would highly recommend hidden gem will use again. Thanks

2025-11-16 via Tripadvisor