Premier Inn Hinckley

The one main issue with premier inn that stands out more than anything else in my opinion is the dreadful WIFI . Even the 24 hour purchased wifi is is sub standard. When the likes of Holiday Inn have free reliable wifi this puts premier inn to shame .

Nice large room with bathtub and really hot water, great breakfast and amazing hospitality. Motorcycle parked and chained up next to reception room👌 Thank you!

Car parking restricted by scaffolding all around the hotel blocking car parking spaces. Car park not lit very well and signage leading to the hotel needs improving.
The bed was comfortable and warm, there was no shaving light in the bathroom and with the main light on the extractor fan made a great deal of noise.

Hotel clean. Reception staff lovely on check in. Room clean. Pillows too soft. Towels too small. Could have been warmer but overall great stay. Brewers Fayre not value for money and staff rude

Good place to stay when working away, great and friendly staff such as Kiera on reception who are always happy to help!!!

Amazing stay such a friendly welcome on reception and very helpful couldn't fault it thank you keira would definitely recommend

Rang up to discuss a potential overnight stay. Spoke to a wonder lady who I think was called Keira, she was so helpful and was able to explain what the hotel had to offer, she also told me about the restaurant next door. The team should be proud to have Keira as a part of it, she was so patient and so knowledgeable, unfortunately circumstances changed and I didn't book but would recommend this place and this is mostly down to the time and effort Keira put in

had a great stay not like our nuneaton travel loddge experience and id to thank the lovely young lady kiera or krina at the front desk very helpful indeed we reccomend this hotel thanks guys

Karen at reception is a star. Everything you could need. Thanks Karen.
Room lovely tidy and warm. Great as always. But again it really was Karen who started the trip well!

This was a very unusual Premier Inn experience. Usually, you're getting exactly what the adverts say - marvellous. BUT this time, there was an additional Steven - Manager I think. He went above and beyond when I arrived later than I had hoped to. He introduced this Norfolk country girl to the Uber Eats app and we went from there. Always attentive to his other guests, he kept me company while I waited for my pizza in the reception. What a super person - so interesting, friendly and funny. Quite my most favourite Premier Inn experience of all time!

We had been up all night trying to find a hotel
We found one and booked to check in at 3pm

We got there early and asked Stephen if we could possibly have our room early as we had been awake all night and wanted to shower and sleep.
stephen went check and came back and said that our room was ready 🙏🙏🙏❤️❤️
So we could checkin early
Bless him

I did say I would sleep in the arm chair in reception LOL

He also gave us complementary breakfasts

We must have looked so old and tired .

Stephen is a great example of excellent customer service

Give him a raise

What a gentleman ❤️

Room clean and tidy

Only moan some of the lights didnt work in room 18

Would stay again .

Stayed here over Halloween. Room 24. Strange , not very pleasant smell in the corridor and stronger again in the room - mentioned to reception.
Roof work ongoing during stay which we were informed of prior to stay.
Watch out for car parking charges and make SURE you register when you check in. We weren’t told about it and only realised after staying a couple of nights. Receptionist said we will be reimbursed, but it is a bit of a nuisance.
Brewers Fayre was fine ok.
All in all we would stay here again and hope they get the strange odour sorted.

Once again, a most helpful and engaging staff. Keira was particularly helpful and we also enjoyed chatting to her Mum!

The ducks and boats on the canal are a definite bonus to the experience.

Firstly, the hotel staff were help, friendly, professional, and trying their best to work in difficult conditions.
I stayed solo. However, my family were in other rooms, including the family rooms.
This is the worst premier inn I've stayed in!
The rooms whilst superficially clean , the cleaners are fighting a losing battle, with flaking paint , grease oil marks on woodwork, ceiling tiles dirty, and dislodged! Bare screws in walls.
Bathroom fans are so loud! Rooms incredibly hot, lowest temp 17c felt stuffy.
Some rooms don't allow windows to be opened.
I have numerous photos of the issues.
The evening meal was poor quality using poor ingredients.
Breakfast was luke warm.

No issue with the quality of sleep, however prior to my stay there had been some maintenance in the bathroom. Plumber had failed to turn water back on & resulted in late departure once resolved.

Furnishings in room needed attention (rims on bedside tables coming away etc)

The room was cold, heating didn’t work. State of the decor/ furniture was old. The shower head was dirty, half off the holes were clogged up. The curtain rail in the bedroom kept falling down.
You only get told about the scaffolding once you’ve booked.
The Brewery Faye was disgusting. The stench in the entrance through to the food area was horrid. Maybe because it’s right on the canal. Good was cold and mostly gone by 9am. Sticky floor sticky tables.
I extended my trip elsewhere and won’t be coming back

Shockingly bad.No one at reception upon arrival, other customers waiting also.Double room booked for 2 adults only 1 bath towel.No teaspoons to make tea.Considering room was booked 6 weeks in advance was allocated a room furthest away from reception. Extractor fan didn't work in bathroom. Very heavy smell of air freshener was explained the following morning when woken as covered in smell of stale cigarettes. After requesting room clean was told by cleaner "not allowed in room speak to reception ".Arriving back that night no replenishing of tea,coffee or milk had to go to Spar shop at petrol station for supplies.Extra towels piled up outside door.Monday morning heavy booted workers stomping up and down scaffolding outside window and on roof.

The bathroom was a bit grim
There's were cobwebs
There was mold
Black grime around bath area
Didn't make me feel satisfied overall

Had a very relaxing stay. Room was very spacious, and had a really lovely bathroom. Reception Staff very helpful when I spoke to them about a couple of things that I needed sorting in relation to my room. Thoroughly enjoyed my breakfast overlooking the Coventry Canal, watching the barges go by!
Enjoyed my stay - Thank you! 😁⛴️🛶🏞️🕶️☀️

Hotel was as advertised and staff efficient.
The heating system did not work in the room complained twice as two nights booked.
Was told maintenence would be informed, I wasn't the only one as others had same problem.
It was topical conversation at breakfast