Premier Inn Rugby North - M6 Jct1

Friendly, warm, welcoming staff in both the hotel reception and restaurant.
Both Agnes, from the hotel and Ruby, from the restaurant provided a wonderful service. Thank you.

Roxi was very helpful and brightened my stay. After a long drive and bust day at work I just wanted to check in and unwind. Roxi was very understanding

Called beforehand to see if a travel cot could be put in the room, on arrival this was set up with a sheet and extra towel. Staff were friendly and couldn't do enough to help us as it was late and our son was asleep in our arms

Friendly check in. Room as expected, comfortable and clean. Not enough tea/coffee in room from the start so had to go to reception.
On a tight schedule in the morning. Got up expecting to have a shower and couldn't get it to work, no water coming out, not even for a bath. Wasn't going to go down to reception at 7.30am to complain as breakfast was at 8 and then leaving. (Even asked my friends to check it, so I wasn't being a numpty!). Told them when I checked out and no apology, nothing. Bad form there. Never usually a problem after numerous stays with P.I.

Was overcharged and no response when emailed & phoned office saying wasn't their problem!! Contact your bank disgusting it's your fault

Quite a lot of issues sadly. Room had drainage issues that caused a nasty fall in the bathroom and has left me with an injury to my back. Had to constantly chase for a plumber. Said plumber used the facilities in my bathroom and left a mess and used my towels, unacceptable. Bathroom left a general mess after he was done working. Heater made a constant noise I had to switch it off and was cold throughout my stay. Bed levels were uneven leaving an uncomfortable and very disturbed sleep. No alternatives were offered. Unsatisfactory stay

Location is great for Rugby and for M6 and located near Aldi, local shops.
CCTV car park
Make sure you register your car at reception
Room comfortable
Staff pleasant
Brewers Fayre great for breakfast and dinner, if you eat before 6pm there are main meal offers.
The wifi is poor which I had to upgrade to receive better and faster internet
I was offered by email to upgrade to include dinner with 30% saving however when I tried to amend my booking I would have lost my early check in option.

Just next to the entrance to the Brewers fayre is a large electrical panel, my wife picking a case up banged her head leaving her in a lot of pain, its a stupid location for this it could of been located further away from the entrance near the entrance for the premier inn. So keep a watch out for it, it is a health hazard.

Firstly let's start with the positive. The attached restaurant was lovely, great food, good service, nice atmosphere also good value when using Meal deal option. The hotel itself is in a convenient location.

Now the not so good, this hotel is rundown and in need of a freshen up. The reception staff all looked and acted like they really didn't want to be there. Poor security, from early til late the main doors were wide open and the internal doors were broken meaning I could walk all the way to my room door with no security card. The hot water was almost non existant, you have to get up 15 minutes early to start the shower going or you'll have the pleasure of a cold one, even then it was lukewarm at best. This wasn't just my room, other guests commented the same. I appreciate it states when booking there is no aircon, however with night time temps in the low teens it should be ok, not here, the room was stifflingly hot and of course the fan provided was broken. Not a problem I'll open the window, now I can't sleep as the main road is right there (to be honest it was still noisy with the window closed)

I've stayed in Premier inns all over the UK and this was the worst, I'm not fussy and will stay anywhere but when booking a premier inn you expect a level standard.

There are way better places to stay in the area. 2 Stars purely because of the restaurant, the hotel gets 0.

Nice hotel , stayed on ground floor , no issues. Lovely and clean and comfy beds . Did receive a parking ticket once returned home, called reception today , last cancelled the tickets and called me back to confirm so I wasnt worried while we was on holiday. Lovely of her to do so. Would return for gran prix next year . Free snacks by reception is a nice touch also .

Clean, easy to check in. Staff in the bar/restaurant were fabulous.
Food was really tasty also.
Lovely evening meal and great breakfast

Agnes the receptionist was very helpful, welcoming and polite on arrival and check in was very fast and efficient. The room was what I expected and comfortable. I use this Premier Inn when visiting Leicester as I have never had any issues. Signal for mobile was a slight problem in both room and restaurant and WIFI weak, which due to being a business stay was frustrating but overall, it was a good stay and I will be using this Premier Inn again.

Perfect location just off the M1 with a Brewers Fayre attached and Aldi right next door for all the things you forget. Agnes on reception needs a mention. She couldn’t do enough to make the stay more welcoming

Great location for work. Agnes was very friendly and helpful when checking in. Couldn't have asked for more. Thankyou.

There was a dirty used towel hanging on the back of the door when we checked into our rather airless room. The duvet was too hot for this time of year but that would not have led me to give a poor review or complain. The dirty towel in the bathroom put us off staying here again, no matter how reasonable the rate might be. We used to like Premier Inn as we thought the quality of everything was consistently good. No longer true apparently.

Drab room in need of updating . Dull andcstained carpets.No phone charging point next to bed
A lot of noise from above all night like doors slamming and stomping
Lovely clean comfy bed and spacious accessible bathroom
Pub serves good value food and friendly staff .

Used this Premier Inn to stay overnight whilst going to a friend's Wedding reception in a village close by. We had a good clean room on the ground floor, towels were missing but easily acquired at request. Good parking allocation and friendly staff.

I arrived hoping for a room but it was full . Agnes on reception was so kind as I was so tired after travelling for six hours and seeing my first grandchild . She phoned around until she found me alternative accommodation.
Agnes needs to be recognised for her amazing thoughtfulness!

Great place to stay just off the M6 pub serves great food next door and always warm welcome
When checked in always met with smile Chloe on reception always makes you welcome
I always stay here while on road with work
Staff brilliant rooms brilliant

From check in to check out everything was great, very pleasant staff, the rooms very clean and beds super comfy had the best nights sleep in a long time, restaurant very clean, food lovely and very helpful and pleasant staff couldn’t fault in anyway 🤗