Premier Inn Eastbourne

Lovely staff, helpful and polite. Stay was as expected, clean rooms - good value. Nothing was too much, had everything I needed and would come stay again.

My partner and I had a lovely experience when we visited here recently. The whole team were great, informative, and answered all our questions. We would definitely stay here again.

Hotel itself was fine, but exiperence was let down by fact breakfast was in a Hungry Horse across the car park. Despite booking a 15 minute time slot for breakfast, we still had to wait 50 mins after ordering for our food to arrive. Felt really sorry for parents around us trying to keep kids occupied whilst waiting for their food. Staff in Hungry Horse were also rude and unhelpful.

Expensive (booked direct).... Room not serviced, cleaned, towels replaced or refreshed with tea or coffee during the stay.

Highly recommend this hotel, I had a lovely stay here! Rooms were a high standard of clean and the staff were really helpful and friendly. Very easy to find in a nice area too. Will definitely stay here again.

Unfortunately there were several negatives to our 2 night stay - the temperature of the room, which could not be turned down and if the window was opened, the traffic noise was very intrusive; and noise from upstairs. This was so bad on the second night (sounded like people running, balls bouncing) that we complained to reception and the receptionist went up to the room above us, but all was quiet then and nobody answered his knock. There was then quiet for about 10 minutes but then the noise started up again. We decided we could not face a night of possible no sleep and so packed up and left, driving through the night for 6 hours to get home.
The positive event was Premier Inn giving us a refund of the full price for the one night without any quibble. I filled in a complaint form under their guarantee of a good night's sleep, although I didn't hold out much hope, having read previous reviews of refund attempts. Within a few days they responded with an apology and a refund on to my card.
Of course we would have preferred the stay to go smoothly (as it has done in the past when we have stayed there) but at least we received compensation easily and promptly. Having read that you must complain at the time the noise happens in order for the guarantee to apply, this is exactly what we did and made sure the receptionist logged our complaint. I would recommend anyone else having problems with noise to do likewise, but I don't think the guarantee applies to excessive room heat or external noise.
So well done to Premier Inn for honouring the guarantee, but perhaps something could be done about the thermostats in the rooms and a warning given about the road noise affecting certain rooms.

Large room, comfortable bed, good blackout curtains, good shower and friendly staff at reception. BUT both bedside lamps were not working from the start of our week's stay, one even without a bulb and although we informed the staff several times nothing was done about it. Also the carpets in the hallways and stairways need to be cleaned more often or diligently.

We have stayed at this hotel a few times now and has became our favourite goto destination the staff are always friendly and welcoming the rooms are always clean and comfortable and homely if you book a stay at this hotel you won’t be disappointed

I was surprised that we can do check in at any time. Family room was comfortable and we had four bedroom without extra payment.

Breakfast at adjoining venue was excellent and as was evening meals.

Stayed in room 206, broken window with no handle, unable to close during night, noise from road outside, I filled in online complaint, without any responce from premier inn. Whar happened to the good nights sleep guarantee?

The communal areas of the hotel were needing the carpets hoovered and overall lacked a general feel of cleanliness. Our room smelt musty and also despite it being a non-smoking room, it smelt of stale cigarette smoke. The bathroom was clean but the chairs in the bedroom were all marked and stained. It was very noisy at night with the traffic from the adjoining main road and prevented us from getting to sleep for a long time which wasn't good as we had a funeral the next day. Overall very disappointing and the hotel had a feel of overall tiredness.

For a Premier Inn this is a litte bit disappointing. Best thing is the staff on reception. Worst thing is the state of the Mill, the carpark and poorly weeded landscaping and the slow service at breakfast. But it's cheaper than others. Some friends stayed at a nice place on the front and we will do that next time. The location of this one isn't that convenient. It is billed as convenient for crematorium but actually if you have time to spare you may prefer to have a walk by the front in other clothes first before finally changing and then driving to the crematorium. (By the way, need a new category on survey since I don't class going to a funeral as either leisure or business)

The room was well equipped and everything worked.
The building looked a bit tired and needed a bit of TLC.
the staff were lovely.

Breakfast is poor. Much of what was stated on the menu was not available as part of a set meal. You are given a timeslot at reception to have breakfast then when you get there things have run out from the day before. Don't ask for beans or egg on toast as you have to make your toast and hope the eggs come at the same time.

Avoid. Ridiculous early check-in policy where it cannot be booked in advance and then told on arrival that only 5 rooms are allowed to check-in early and that they were at capacity. We had driven for 4+ hours with a toddler are weren’t allowed to pay extra for early check-in despite the room being available.

Room was below standard. No soap in dispenser, bathroom light not working and poo stains on carpet of the family room.

Poor parking options.

Avoid avoid avoid. Below standards of other Premier Inn’s - will never use again.

Subject: Formal Complaint Regarding Recent Stay – Request for Refund

From the moment we arrived, it was clear that this location was not being maintained to your usual standard. The hotel sign was obscured by overgrown hedgerows, making it difficult to locate. The adjacent pub appeared shabby and uninviting, and the car park itself was in poor condition, with gravel scattered across the surface and overgrown shrubs giving an overall impression of neglect.

While the receptionist was polite and check-in was straightforward, the room itself was a disappointment. The smell of bleach was overpowering—so strong that it caused me a mild headache—and the curtains were hanging off the rail. I am unsure how this was missed during any pre-arrival inspection. The receptionist did attempt to rectify the situation by using a machine to reduce the odour and reattaching the curtains while we vacated the room, but we were left wandering the area unfamiliar and struggling to find somewhere suitable to wait.

We initially tried the pub next door, but it was dirty, poorly presented, and completely uninviting, leaving us without a place to eat or relax.

In the morning, breakfast was served in the same pub, and again, the experience was disappointing. The selection was minimal, the set-up disorganised, and one staff member referred to guests as “darling” repeatedly, which I found inappropriate and unprofessional. We left after having just two slices of toast each.

Overall, the stay was a let-down in every respect. For a cost of £193, I was frankly shocked at the poor standard and feel the experience was not reflective of the Premier Inn brand I have trusted for years.

Whilst this Premier inn met our needs, the Mill pub seriously let this hotel down. The hotel was clean and we were pleased that there were fans in the room. The room would benefit from an additional comfy chair as only one is provided. Like many Premier Inns, the room would also benifit rom a mini fridge. On the plus side when I said that the hairdryer didn't work this was rectified immediately. The car parking was OK and at least they had electric charging points.
The staff were helpful and gave advice on where to park in town and info about the buses.
The breakfast times 7.00 -9.00 meant that we had to be up early. We were on holiday and wouldn't get up for breakfast that early!
Oh The Mill ! This place is in an awful state and in need of renovation. It was disgusting and dirty!
For our first breakfast they had No Bread ! The milk had no lid on the jug and you had to look twice for a clean mug. Knives and forks had dried on food. Some days the cereal was limited and on our last day my cooked breakfast order was forgotten! I re-ordered but by the time it came we had to leave. No we won't be back !

This is the second time we have stayed at this hotel and we would return again.
It is in a really good location and free carparking is ideal
The staff are very helpful, friendly and hardworking. Our room was clean on arrival, as too the actual hotel. The corner of the carpark was littered with rubbish and we informed a young lady who was working on the reception (25/5/25), she was very apologetic and immediately went out to pick it all up.
We had a family room for 3 nights, we took our niece, nephew (ages 9 and 7) and granddaughter, aged 1 year and 2 months
We were provided with 1 double bed, 2 singles and a cot.
The space was alittle tight and this was expected considering these rooms don't normally accommodate cots.
It was warm at night, we had the window opened and also Premier Inn provided a decent sized fan which made the temperature comfortable.
There is no onsite restaurant, so the Hungry Horse pub next door provides the breakfast. Surprisingly, the breakfast was good and we ate there one evening and this was also decent.
Eastbourne and the surrounding area is a wonderful place to visit. We would leave the hotel earlyish in the morning and return 7/8pm.
The kids would be tired and fall asleep not long after and this is why having little space in the room didn't bother us.
Prices for Premier Inn are good value and they're are better if booked a couple months in advance

Negatives....hard pillows, only one bath towel for 2 of us, stains on stairs that had not been washed for sometime, very hot room 23 degrees, very noisy traffic, indifferent staff. Plus side...reasonably priced, comfy bed, 10 mins to Eastbourne