Premier Inn Rugby North - Newbold

Great staff! Good service. The size of the bedrooms are comfortable and the place was clean

I’ve stayed here for business on a number of occasions, always have a good stay, clean and tidy rooms and great breakfast.

I have stayed here several times and always find it very clean and comfortable. The staff are super friendly and helpful - Serban who hosts the breakfast area at weekends is very helpful and efficient and the regular chefs Shane & Cristi always cook a very tasty breakfast.

One thing that has stood out about Premier Inn is how friendly their chefs are-stars of hospitality. Shane, from the Rugby hotel is no exception who asked how I slept, engaged in a little conversation while putting the breakfast out.

Best nights sleep in a hotel, as usual - Premier Inn’s seem to be guaranteed for this.

Shane who was working the breakfast was lovely and accommodating, made a big effort with everyone who came in.

Will be staying here every time I’m working here.

In reception there was a disgusting smell - like eggy sewage - which travelled a long way down the corridor towards our room. I had to hold my breath, it was rank. Not a great start!

Then when we got to our room, we saw our bed was higher at the foot than at the head. I thought I was going mad, but my partner and son agreed that it definitely wasn’t level, even after we had untucked the duvet from under the mattress. We used a spirit level app on my partner’s phone, which said the gradient was 6%.

I went to speak to the receptionist about it, and she looked at me as if I was from another planet, like she couldn’t really understand what I was saying. I said it would be hard for anyone to sleep in a bed at that angle, and we were not getting what we had paid for, but she couldn’t suggest any way of helping, except to stuff some towels under the mattress. She said she was the only member of staff on site, so she couldn’t even come and look at the bed. And there were no rooms left which could accommodate the three of us, so she couldn’t give us another room.

So my partner and I rotated the mattress which helped a little but one end was still higher than the other. At this point we also noticed that whoever made the bed had put the duvet in the cover the wrong way round so it didn’t fit widthways and was bunched up on each side. So we put the duvet cover on straight, only to find it was about 40cm too short for the duvet, and there was a big section hanging out the end. In addition, the bottom sheet wasn’t big enough to cover the whole mattress, and the pillows stuck out the ends of the pillow cases. So basically none of the bed linen fitted the bedding.

In the end we had a terrible night’s sleep. What a waste of money.

The hotel is fine. No issues with cleanliness or customer service. However I couldnt get a decent night sleep because the corridor doors and room doors slam so loudly they shook my room. To make things worse I was staying right next to a corridor door. My advice to anyone staying here is do not get a room next to a corridor door, they will wake you up. This is a simple issue that the hotel should have fixed by now. Also in the winter, the ground rooms are absolutely freezing when you enter and take some time to warm up.

Typical clean room, friendly staff, handy Harvester pub next door. However, I must single out the breakfast for a mention. I regularly stay in Premier Inns, but this has to be the best breakfast I've ever had. It was cooked to perfection and plentiful. Wish I'd got the chefs name to accolade him.
Only negative of our stay was that it's a nightmare to find using Sat Nav - we ended up on a housing estate then at a dead end. Both the one on hotel address and the alternative advised, sent us on a wild goose chase (40 mins in the dark!) I did report it to reception and she said other people who'd just arrived said the same!!
I suggest using the directions for the Harvester which is virtually adjoined.

Staying for 2 nights to experience the Motor Bke Show at NEC and visit Coventry. The Premier Plus room Is really worth the price.. very spacious and comfy. All the staff we met were supeer friendly and helpful. A BIG shout out for Shane in the breakfast room. He greeted everyone with a smile and provided excellent quality food very efficiently... probably the best breakfasst atmosphere i have experienced in this kind of venue.

Often stay here for work. Friendly staff, clean rooms. Breakfast staff particularly good, a credit to the company. Would recommend.

Great two nights here as always. Shane who cooks the breakfast does a splendid job and his customer service is superb! Visit here frequently for work trips.

Excellent friendly service & large, clean room. Good cooked breakfast, free parking, free WiFi. Will definitely stay again.

Normal comfy clean room. Twin for my son and I made up ready for us. Kind helpful receptionist. Tasty breakfast and good coffee. Would happily book in again when we are next up.

Clean rooms lovely staff and a breakfast cooked to perfection. I couldn't fault anything at all. I can't wait to stay here again.

Very friendly staff. Kids colouring sheets were provided in the room and much appreciated! Breakfast was very good, hot and fresh. Pastries really good.

Nice modern hotel, well maintain with friendly staff. The breakfast was excellent, in particular the poached eggs were done to perfection!

Great stay overnight for work. Hotel was nice and quiet. Breakfast was good and the chef even brought over freshly made fried eggs to my table. Great service

We have stayed here multiple times and the rooms are always spotless and good value for money. The blackout curtains are amazing because I thought I had woken around 4am (a regular occurrence) but it turned out to be 8.30am, so I slept really well.
This was the first time we opted for breakfast and we were both really impressed with the continental option. Very fresh and tasty. The biggest plus was the breakfast host, Serban. He was very friendly and helpful and was a bright ray of sunshine which gave us a lovely start to the day.

I would like to say a big thank you to the chef as he went above and beyond to make me feel welcome and he also made an excellent breakfast

scrambled egg was brilliant!

Thanks Shane.

Great location, very friendly staff even at 10pm check-in. Clean rooms and well maintained. Serban at breakfast is very attentive and friendly with a good choice of breakfast options.