Premier Inn Cleethorpes

As usual, our stay at a Premier Inn was comfortable. However, at this particular location (Cleethorpes) the lady on duty at the reception clearly didn’t want to be there. She seemed rather miffed that we had arrived and needed to be attended to. The were no welcoming words. The price she offered was more than the online price so I asked if I could sit in the foyer and book online. ‘Suit yourself,’ was her curt reply. We asked for a quiet room and she allocated one. We checked if this was a quiet room. Her response was ‘Reasonably.’ Just a couldn’t care less attitude. On leaving the next morning she was on duty again, in the foyer, when we handed the key card in. No comments such as ‘Good morning; thank you; enjoy your day….’ Just totally disinterested in her role. I think some staff training is required.

Regularly stay in Premier Inns and have been to this one before. The room had all the usual facilities and was clean. Our air conditioning unit control panel had part of the panel missing so it was virtually impossible to control the temperature. Staff at the bar at night and at breakfast seemed to be working on their own, but despite being busy were very friendly and helpful. Staff on reception could be more friendly. We left the hotel and the two staff just looked at us. No acknowledgement, smile or goodbye which I find strange for someone working in a front line customer facing role. Will continue to stay here in future as it is handy, has free parking and was very good value. A short training session on how to meet and greet customers would not go amiss. It's the little things that do make a difference.

Location is not too bad
The atmosphere was dull in the restaurant l understand thus is new but try and have competitive prices. Outside pain looks run down
Price was value for money rooms are big as usual

Jo was very kind and extremely helpful with moving rooms for us. She is doing an amazing job at keeping the place running and everyone happy. Had a fantastic stay, would highly recommend staying. Thank you again Jo!

Room not ready on arrival, had to wait 2 more hours ,understaffed and no directions. Breakfast was unbelievable, no milk onsite and coffee machine out of order , no food ready ,dirty tables and serving area , the one waitress basically have a breakdown , the worse experience in staying at any hotel .

The room was extremely clean and comfortable. Good shower, tea, coffee + milk with more available in reception if needed. The staff were very friendly and helpful. Two staff, in particular, stood out. When we went for our meal in the restaurant, Katelyn was on duty. She was extremely efficient, polite and hardworking. Everytime I noticed her, she was very busy (didn't seem to be many staff around to begin with) but she kept a smile on her face and was so quick and organised that I was very impressed. Also when we went to breakfast, Yaz was serving. What a lovely friendly person she was. She was efficient and quick but also took the time to chat and asked us if we had enjoyed the stay and what we were going to be doing for the day. She actually cheered me up and I left with a smile.
The only negative about the restaurant was that at the dinner they had run out of rice and at the breakfast they had run out of eggs! I've never known a restaurant to be out of eggs. Rice and eggs are staples and don't really perish that quickly so they are easy to store.
A lovely stay and I will be visiting again.

Great stay, was cosy, warm and clean, definitely would come back. Breakfast next door was lovely too. We will be back xxx

Expected Premier Inn standard, with easy admin, comfortable room, helpful staff and good breakfast. Located at the Southern end of Cleethorpes, not far from town and backing onto a golf course.

We stayed here for a couple of nights

Our room was OK (218) - lift access to all floors

Our room was large - clean

Our room was air conditioned - but had NO safe, no fridge

Tea and coffee was provided - during our stay our room was not serviced at any time

The staff at the hotel - both reception and the restaurant/breakfast room - were some of the most rudest/uninterested we had come across - a simple "hello " or thank you when we wished staff a good morning was not to much to ask for - but we lucky to get a grunt let alone a response

We had dinner at the attached restaurant - and we were "ripped off" on the bill - we were overcharged. We brought this to the attention of the cashier/staff at the restaurant - but were told to pay what the bill was - no adjusting the bill , no discussion - bad luck. We asked to speak to the manager - but were fobbed off "there is no manager"- we of course wrote to the hotel outlining what had happened, but to date have not even received any response - this has of course left us disappointed to say the least

The breakfast in the restaurant was adequate - nothing special but adequate

Girl behind the bar was brilliant, really friendly and helpful. Couldn’t help us enough, we use this site for business quite often so knowing this staff member is so good at her job will keep us coming back

Lovely, relaxed short break with a friend, Quiet hotel, room clean, great sleep and we spent the evening in the onsite bar restaurant, Great staff, looked after by Dan who was behind the bar and taking the orders for food. Order was cooked/served quickly and food was hot and tasty. I went for the Falafel and Followed up with a Gourmet burger and Fries, My Friend had the Sirloin Steak (medium) which cooked perfectly by Dan. A great evening with good food.

Excellent Service, I stayed over on 7th October for one night, Joanne on reception was extremely helpful and professional, she restored my faith in customer service and I will definitely use this particular Premier Inn again...
She is a credit and an asset

A superb nights stay. Ally Crane was the best duty manager I’ve seen in many years of staying at Premier Inn. She went above and beyond to make sure my stay was good

Lack of staff. Only one person to look after reception and check in. So had to wait for her return to check in. Only one towel between 2 people. Has to wait at reception to be able to ask for another one. Food at breakfast good but again lack of staff. One person having to do it all. No bowls, yoghurt and fruit almost gone, no croissants, no teaspoons, no small plates, no bacon, only a couple of fried eggs and took last 2 mugs. Issues were over 2 nights stay. Ordered porridge but had to ask again as think she forgot. Saw some people come in without registering as staff member had gone to get my porridge. Dont blame the staff. They are obviously doing their best and with a smile. Do wonder what its like when they are really busy. Blame management for lack of staff to keep on top of things. Also way too hot in room. Need to be able to put air conditioning below 19 degrees. Won't be visiting this one again.

First impressions aren't great to be honest. The place looks a little tired, could do with a touch-up of external paint. Very small reception area, and even though we arrived at 6pm the reception was very busy and queuing at the door.

We were met by a lovely lady who booked us in quickly. We were allocated a room on the 3rd floor and proceeded to take our bags to the room. I immediately noticed that we were in a room with an adjoining room - there were only two of us so this was not required. Although the door was locked, I could still hear the TV next door and could see feet underneath. Privacy was therefore zero. I went back downstairs and complained and was told we could move....so why not put us in a suitable room in the first place? If a standard double was available, why not just allocate us one? This is where frustrations grew, as they then wouldn't allow me the new room key to do a straightforward move, we were expected to bring all our bags back downstairs to reception to check in again. Thankfully were not elderly and could carry our bags, but still, it was an inconvenience. Do not allocate people adjoining rooms if they do not ask for one. Simple.

Our new room was clean, although we had to carry up our towels in additional to our bags. The adjoining bar area is a little sad, with only one lovely young lady manning the bar. This was a Friday night and incredibly busy, shame on Premier Inn for expecting her to run it alone. Cocktails were on offer, but there was no way she could make these given how busy the bar was, so everyone had to settle for a standard drink. Based on this, we only stayed for one drink. We wanted to go for a drink the next day (Saturday afternoon), but the bar was shut.

Overall we had an ok stay but would we return? No. The location is too far out from the centre of Cleethorpes (although there is a bus stop outside), the place looks untidy, room allocation is poor and the bar operates at a slow pace.

Leah is truly an asset to your hotel! We stayed for 2 nights for a local family wedding and could not fault Leah’s hard work and dedication across our trip. Nothing was ever too much for her even though it was busy and felt understaffed, thank you Leah. I hope management notice this and give her the praise she deserves :)

A brilliant stay at the Cleethorpes Premier Hotel - the weather of course helped which was brilliantly sunny and warm which made our 2 x day stay very enjoyable
The receptionist was brilliant and could not do enough to help us - having a disabled husband with arthritis and eating allergies my self makes overnight stays challenging- so we were very impressed with the friendliness and helpful staff
The room was very accessible with plenty of room for moving around - comfortable bed if a bit low
Clean and tidy and fairly quiet
Excellent service

Leah in the restaurant/bar part of the hotel is an absolute gem! She is coping with an incredible amount of work and still manages to lift spirits and make the stay really special. You can tell that she cares deeply and goes above and beyond everyone else, when really, she shouldn’t. I was so surprised to see that she was on her own in the bar the entire evening and then would be back in the morning for breakfast times. And without even complaining, she stands out with her incredible personality and top tier service. Despite doing the whole thing pretty much by herself, it feels like you’ve got 10 people waiting hand on foot for you. She is a level above the rest and deserves all the praise. If it wasn’t for her faultless attitude and service - this review could be very different and be focused more on the amount premier inn force their staff to deal with. Not that Leah would even complain about it - when most would. She just gets on with it. I hope the premier inn take notice of this and acknowledge the difference she is making. She is a truly wonderful person. Thank you very much Leah.

Great service from staff. Friendly on reception and Leah in the bar was amazing, so friendly and chatty and helpful.

Only niggle was the heating in the room didn’t seem to work

Went to this hotel with misogynistic views but my perception of reality was altered by the treatment by the staff specifically nat and yaz. As most grimsby fans would say, “🎶woke up this morning feeling fine🎶” and that was how i felt with the treatment by nat and yaz.