Premier Inn Dudley - Kingswinford

Stayed here two months ago and was not very pleased with my stay.just Stayed here for two days and what a transformation 👏 what lovely stuff and great food. Thank you so much.

This hotel has gone downhill since the closure of the beefeater. Our visit last year the beefeater had recently closed and seamed ok but this year seams like an extremly rushed experience for guests. Restaurant atmosphere has vanished because its so quiet and food menu limited. The food items are lots of spicy options and not many plain pub food. Some of the staff are unmotivated however others are trying to keep up the good standards. Mattress comfort are hit and miss (mine being perfect but my friends being so hard it was uncomfortable)
The rooms were clean and tidy apart from cups and spoons that were dirty. Noise levels in hotel was okay.

Area is nice and has a lot of options to eat and lidl is over the road if you want to do some grocery shopping.
Nice quiet location
Pretty chill atmosphere
Rooms were clean and tidy
Was expensive
Service from the bar staff was great in particular a lady called Cat was very welcoming and handled anY queries we had.
The amenities were fine
Overall i enjoyed my stay

First time staying at this hotel, usually use another premier inn close by but we really enjoyed our stay. Lovely to have a warm welcome from Ellie and harleen who were from our regular hotel 😃 rooms were very clean and food was tasty

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My husband and I stayed here for one night as a very last minute booking when visiting family and needing a room to stay nearby. We booked our room the day we checked in for a very reasonable £54. I did the online check-in via the Premier Inn app which turned out to be a waste of time as I then had to provide all the same information at the check-in desk once we'd arrived anyway.

We arrived quite last but check-in was straight forward. This Premier Inn is definitely one of the more run down ones however it's also one of the cheaper ones so its swings and roundabouts really.

The room itself was spacious and offered all the usual amenities of a Premier Inn room. The king size bed was comfortable, the room was clean and everything worked as it should. The bathroom was good water pressure and plenty of hot water. For one night, it was a perfectly comfortable stay.

There were some issues with the room, the water from the bathroom was incredibly cloudy and we ended up purchasing bottled water from the vending machine in reception which was obviously overpriced. The bathroom had some mould, paint was peeling in places and the carpet was frayed by the bathroom door too. As mentioned, this isn't the most up to date, recently renovated hotel. There were no plug sockets by the bedside either which is always a bug bear of mine.

It was easy to see why some of these issues were present after we'd have a shower in the morning. The ventilation in the bathroom is virtually non-existent. All the walls were quickly dripping water beads and the bathroom door was wet. Some of the walls in the room outside of the bathroom even managed to get damp from the moisture in the air after we'd had a shower. We were actually surprised the mould and peeling paint weren't worse after we'd seen the effects a shower had on the room.

I don't think I'd fancy more than one night here but for the price we paid we were happy enough with the room. It was mostly comfortable, cheap and cheerful. We arrived quite late at night and checked out at 8am the following morning so we didn't see much in the way of staff but those we did see were friendly enough. We grabbed breakfast from the McDonald's over the road so can't comment on the restaurant quality. Parking is free which is always a bonus.

Hotel was clean and comfortable. Shower was amazing. The meal deal for a 2 coarse evening meal with drink and unlimited breakfast was fair and the food was spot on. All the staff were polite and friendly and a special thanks to kat for making me feel welcome. Would definitely recommend.

Not what we expect at PI. accessible room was good, blue badge parking was good, staff were welcoming and helpful but breakfast was the worst we've ever had at PI.

The hotel is a great size, not being a big hotel made it a quiet, relaxing experience.
We was greeted with warmth and friendly staff who were helpful.
My room must have been upgraded as it was very big and had a single bed in it which I didn’t need, but grateful.
Bed was comfy and I slept well, every where clean and well kept.

Comfortable very friendly staff throughout food limited but well cooked service with a smile froom Kat real credit to the company

Do not book until you obtain information about the water supply.
The bathrooms have no water for shower and it trickles out for the bath and sink.
We had to change room when this was discovered when already trying to shower.

We've been to this Premier Inn a number of times and have always enjoyed it. However on this occasion there were a number of problems and issues.
There appears to be a bot of a problem with the water supply. Certainly the water pressure in the shower was variable, with the hot water dropping out completely on one occasion. In addition, the water tasted awful! I had a cup of tea in our room one morning and it had the most awful aftertaste.
The restaurant has some renovations going on so it was only open to residents. It was a bit woeful, with a rather sad atmosphere. Having said that the food is actually very good - chicken & ham pie and chicken makani curry were both excellent!
Overall, however, despite the bright and cheerful staff we felt that the whole place is slightly tired. I overheard two members of staff discussing the low occupancy rate, and I wonder if it's going to keep going for much longer. We've stayed there a number of times but we won't be going back, although to be honest this is due to a change in our circumstances rather than to anything wrong with the hotel.

Uncomfortable unpleasant stay.
We stayed here as a family which included young children.

There was a problem with the water system so the tap water looked closer to milk than water. We were told this was safe to drink but please see the picture and see for yourself.

The carpet was very stained and dirty to look at.
The door outside banged every time someone in the corridor walked through it so we were woken several times in evenings.

The room was not cleaned despite us telling the reception staff we wanted it freshening up.
We actually felt sorry for the staff as they mentioned due to cut backs they were doing serval jobs at once and could not cope.

Won’t be staying here again and for £160 for 2 nights I would avoid it.

Stayed over as had a wedding we were attending. Air conditioning was absolutely a added bonus due to the weather. Staff very friendly

Where to start!
Visited on a business trip. Reception wasnt warm or welcoming. Had difficulty with checking in. Person on reception was also person behind the bar and in the kitchen. An older lady constantly scolded her younger staff member for things she wasn't doing right. I was horrified when she mimicked a gun to her head for a wine bottle the younger member of staff picked incorrectly. It was bullying in it's nastiest form. I ordered a starter and a main and they both came together. My main dish was wrong and others in the group also had wrong orders.i could go on. Would never stay here again

I use this Premier Inn whenever I visit my Birmingham family and have always found it to be good value for money with clean and comfortable rooms and friendly and efficient staff. My recent visit was fine except for a poor early check-in experience. I paid £15 for an early check-in from 11.00 a.m. but wasn’t allowed access to my room until 12.45 which meant that I wasn’t given much time to freshen up before meeting my family for a birthday lunch and I certainly didn’t need to have left home at 8.30 a.m. that morning.

Over the last 3 weeks I have stayed in 3 different rooms.
All of them had something wrong, but not enough to ruin my stay.
Just typical Premier Inn stuff, but the staff have been great, nice, friendly and chatty. I only got 2 of the staff names Codie & Kat, but they all have been great.

Very poorly ran hotel.
First arrived there was a very strong smell of weed in the hallways travelling into the rooms. Granted, the lady did assure us it was from guests kicked out the night prior. She sprayed the halls and rooms and the smell was nearly gone afterwards.
The rooms were very well cleaned, spotless even. Very comfy beds and great air cons.
The major reason for such a poor review is the fact the shower pressure nob had broke: I went to reception, waited over 20 mins in total, rang the bell and even called reception, no answer. I had to go into the bar area just to get the attention of someone. The lady said she’d send someone up to sort it…40 mins later and now 20 mins to checkout, nothing.
Now as much as the shower DID work, the nob was loose and I didn’t want to provoke it and make it worse. As much as it wasn’t damaged, something wasn’t right and for that reason I went and reported it. I did speak to one of the cleaners, the lady came and inspected the shower and said it was fine but obviously needed tightening or fixing to some degree, but assured me it was okay for use and it wasn’t our doing.
Staff are fantastic here and definitely save it from being a lot worse than it could’ve been.

A very friendly hotel with superb attention from the staff. Food was excellent and Codie’s service and attention was exceptional. Definitely to be recommended!

I stay in Premier Inn across the UK due to work and it can be 2 or 3 hotels per week and I rate service very highly generally in these hotels for the money.

But this one today I must have got someone on a bad day as from checking in the woman was rude, to 5 mins later looking for a drink with no one to be seen, the same. Lady sees me walking to the bar and rather than ask me would I like anything I was blanked & since its nice and sunny 27c out there service with a smile would have been great but I eventually asked for a drink, to be then told doesn't open till 6 well that's fine but no need to be rude about it not my fault your different to most of your other hotel that during this weather would be more than happy to service drinks tk make extra money but clearly not this one