Premier Inn Liverpool - Roby

Dirty lots of issues not addressed. Shower disgusting not cleaned lots of buildup resudue
Taps sink not clean. Dust on TV screen. No comprimise over refund.
Dirty public areas.

I’ve stayed here a handful of times when visiting Liverpool as it’s very handily for connections into the city centre. But on weekends when there is football/events in Liverpool, central hotels become very expensive - as was the case this weekend. Roby Premier Inn is a 5 minute walk to Roby station which is 3 stops/15 minutes from Lime Street.

This premier inn is an old country house - Derby Lodge - so not a typical Premier inn ‘accommodation block’ but a nice charming old building and which makes some of the rooms very big or characterful or both. If possible I would stay in an upper floor with a view of the rear courtyard. The bar/restaurant here is also larger than you would usually find in a generic premier inn. The breakfast however is - as elsewhere - not nearly as good as it used to be so we don’t normally bother any more.

There is lots of free parking at this hotel.

We stayed 2 nights. Our room (5) was on the ground floor. It was an older room which needed updating. We arrived/checked in very late which maybe why we got this room. It does need updating. The bathroom is showing its age and is tatty. Some rooms here have very good walk in showers, unfortunately this room isn’t one of those with a tiny bath with a poor shower over it. The bath isn’t long enough for a fully grown adult. But it is deep which makes stepping in/out trickier than it should be. It also has a shower curtail which does little to keep the rest of the room floor from getting wet.

I know this happens in other budget hotel but Premier Inn still come in and clean/make beds/ change towels and we put the sign in the door asking for it to be serviced and let reception know . But to no avail and after a long day in town we returned late to a room unattended and with wet towels left in the bath as they should be when waiting to be changed. The lady in the reception night shift was very apologetic but at that time of day there was little else she could other do than provide fresh towels. An offer of complimentary breakfast was made but didn’t fit with our plans already made for the next day.

This is a nice Premier Inn but I’ve had much better stays and far better rooms than this one. I hope that breakdown in room service is a blip and not a race to the bottom with other budget hotels.

Very comfy beds, nice warm room, plenty space for parking, train station only 6 minutes walk from hotel, plenty pubs and restaurants on same road. Friendly staff. Negative- squashed chocolate under bed, should have been found if hoovered. Shower gel bottle empty in the bathroom. On the whole clean room. Breakfast good value and not bad price. Beautiful building facade.

If you’re planning a trip to Liverpool and want to stay somewhere that fully welcomes you, I cannot recommend this premier inn enough. The staff are warm, kind, attentive and very welcoming. The special attention they gave to my family and I, was second to none, recognising our difficult circumstances and reason for travelling up to this beautiful city.
Special thanks to Colin, who went above and beyond, the receptionist, barmaid and restaurant manager.
Great team!

Shower try drain was blocked. Bed side lights didn't work my son had to use my wife's mobile phone light as a night light. Reception charged us the wrong breakfast deal £27 for coffee and cornflakes.... DONT THINKS SO! Weatherspoons around 1 miles away get a full English for and unlimited coffee and jucies for a family of 3 £24 now that's better. The staff was more than happy for us to go else where. And best of it the manager was listening and even let a customer go elsewhere very professional of a business. Staff need a bit of training on customer service at reception. Room wasn't ready till after 5pm when we arrived at the room the staff was cleaning and getting it ready so we had to go back down and wait in the bar for 30 minutes.. would I go back? No not really.

We stayed at the Roby Premier Inn for two nights as a base to see some of the sights in Liverpool. We chose this hotel due to its reasonable price and location and free parking too. Staff were very friendly, the room was clean and equipped with all the essentials. Bed was comfy and it was nice and quiet. The grounds of the hotel are lovely...really pleasant to look at whilst in the restaurant. The breakfast was excellent and our waiter was really efficient and pleasant. The only thing that could be improved perhaps was the water pressure in the shower and toilet, but it was adequate and may be partly down to the age of the building. We ate one evening in the restaurant which was very good. The other evening we ate in the Greek restaurant called Steki in Huyton just up the road which was amazing. We wouldn't hesitate to recommend this very reasonably priced hotel to anyone wanting a base to explore Liverpool.

The greeting at reception set the mood for my stay, not welcoming, no eye contact very matter of fact. Then the route to my room involved going up in a lift along a corridor through a couple of doors down some steps up some more steps through an other door and then down some more steps. The room its self was fine but there was a lot of noice, people in the room opposite seemed to be having a party. I asked them to keep the noise down but they took no notice. Given the frosty reception I had received I didn't feel inclined to report the noise disturbance. I paid £5 for upgraded wifi but this stopped working at about 10pm it should've lasted 24 hours.

The staff were efficient and friendly but the breakfast was very disappointing. My continental option was very limited and basic. No cheese or meats available or tolls. There was a gluten free bread options but limited to how many slices you wanted, the cooked breakfast was poor quality and small. The. building was tired and needed redecorating. Skirting boards were scuffed in the dining area. The ceiling was noisy from the upstairs room better sound proofing is required as the floor boards were squeaky.

We have visited here loads of times.
The hotel is looks abit tired now.Wall paper coming off in the dinning room.
Most of the staff was lovely .They were a couple on Friday night very rude .
I asked for a packet of cheese and onion crips which was on display.
Got told I couldn't have any due to not having any in Stock.But when I asked for the ones on the shelves I got told they where out of date.
False advertising comes to mind and they shud be put in the bin
The room was lovely and the bed was comfy.

Beautiful location, beautifully presented hotel which was immaculately clean. The parking facilities are great, always a space available. The reception is small but inviting where we were greeted by staff who were nothing but friendly and accommodating and nothing seemed to be a problem for them.

The family room was again immaculately clean, all beds made and cot provided. The bathroom was on the smaller side for a family room but usable and clean with all towels provided.

The staff at the restaurant were friendly and accommodating and made the whole experience of breakfast so much better. They were particularly great with our toddler and just showed off the Scouse nature of being friendly, ever so well.

Breakfast at the restaurant was lovely, very well priced with good choice of continental items which were quickly replenished when they had run out. Everything was very clean and there was a very good amount of tables available so we weren’t all packed in like sardines.

The hotel is well placed for travel into Liverpool as Roby station is a short walk across the road through a particularly lovely street in Roby. There are shops nearby, only a short walk away, and a large Asda supermarket a short drive away.

Great place to stay, value for money. Would definitely stay again when going home of which I do regularly.

Cleanliness exceptionally poor both inside rooms and outside hotel.
Will not stay here again appalling!!
Lack of working plug sockets and

The usual decent standard for Premier Inn but my one-night stay was marred by a terrible smell. I was in room 57 on the 2nd floor - at the end of a winding ramble from reception. I woke up to an overpowering aroma of drains. No-one at reception to report this to, so here it is.

Lovely stay very warm welcome. Staff amazing friendly wouldn't expect anything less from Liverpool. Very clean comfortable rooms. Amenities great. Great weekend.

Excellent. We stayed for one night. We had a warm reception on arrival.
The room was good and clean.
We had breakfast which was cooked to order and very well done and served by friendly helpful staff.
Thanks,

On entry there was no one in reception even when we rung the bell so we went for a drink in the restaurant. We returned around 3 when there was someone in reception. We made our way to our room, no 17 which we found around the corner by the lift. We went in and there was a rickety broken fan around the neck of the fan so it was blowing on the floor, no air conditioning at all. When we looked around the room there was no side table by the bed and the usb connection didn’t work. As I have asthma I need two pillows to sleep but there was only one each side. There were stains on the walls and the skirting boards, same in the bathroom. Fortunately we were out most of the evening and only slept there. It’s a shame as we normally stay at premier inns but this hotel was definitely not up to their standard

Stayed for 4 weeks at hotel due to training course. Ideal for what I needed. Rooms clean and comfortable. Overall hotel could do with upgrade. WiFi isn’t greatest, but I was there to work. Staff are amazing nothing too much trouble. Restaurant popular so booking is a must. Courtney and Ellie are a credit to premier inn, went above and beyond for me being alone and away from home and family. 5⭐️ service every time. Food enjoyable menu basic. Thank you for making my trip what is was.

Stayed here over night as we had a safari trip to knowsley on Saturday and a stadium tour at Anfield on Sunday
A very nice and warm welcome from yhe staff ..the rooms where clean and comfortable beds as expected from a Premier Inn
Food in the morning was cooked fresh and just what we wanted ....didnt get the chance to eat in the restaurant as it was fully booked which speaks volume to me as it was popular.
Will defo stay here again next time we come to liverpool

Claire on check in couldnt do enough for us. Friendly from the minute we walked through the door. Made sure that our table was booked for the eveing and morning. Gave the kids colouring packs. Have some great recommendations about rhings to do locally. Absolutely fantastic tram member

The dirtiest I have even seen.
Complained upon arrival ar people personal hairs being in the bathroom and we got moved to the only other family room available. I had to complain again as again people's personal hairs and poop on the toilet seat. The receptionist came and cleaned the toilet and sink. Bit the mould in the bathroom made the whole room smell and there was hair in the bath. The room was covered in dust and there was blood on the mattress protector which we discovered after we stayed as I strip the beds for the cleaners.

The entire Inn was filthy the bar was sticky on the floors and tables and the restaurant was thick with dust

It is a shame as the staff on a general outlook were very pleasant and the building is an attractive place to stay.

If it was not for my daughter having a zoo experience nearby I would of left and gone home.

The hottest year
No fans in room lift broken on the Friday of the Saturday we arrived still broke on departure Monday
Two bad nights sleep because of hot room windows open no fan pub locals shouting and sitting under windows though to the early hours