Premier Inn St. Austell

Équipe au top , chambre paisible

St.Austell is perfect to reach all areas of Cornwall. The room and bathroom clean. So quiet, peaceful & the bed just the best!! The blackout curtains did their job, long peaceful sleep!! Reception staff so friendly & welcoming.

Great location for the Eden project and Mevagissy and surrounding areas. Sea views from some of the rooms. Staff very helpful and friendly.

Fantastic stay as usual , Pam 5 stars so helpful and friendly nothing is too much trouble , we wouldn’t stay anywhere else .

Propre , spacieuse. Bon restaurant et literie confortable

I have already done a review saying how great you all were at the Carclaze Premier Inn, Treverbyn, St Austell.
In fact, I wrote a poem for all of the staff there, and they put it on the wall in a back room
I was not well for my entire 8 days there, sadly.
Thanks again to all of you for your interest and care.
Barry Watson. ( Arrived on the 25th September)
AKA " Baz the poet ) !

The location was ideal. A very friendly atmosphere. Room was very comfortable. Good value for money and very clean. Noise level perfect 👍

Check in was easy, room comfortable and the bed was fine. Decent shower as well. Meals are in the pub next door. We only had the breakfast which was good, but best get there at the start as it does get busy. The WiFi was poor, I'd paid in advance as I didn't know what connectivity was going to be like. Mobile 5G is strong, so I don't recommend the WiFi. The loo roll dispenser doesn't give much of an indication of how much there is and we must have been given about five sheets between us. Easily resolved but shouldn't really have happened.

Great location for visiting St Austel and surrounding areas. Hotel was very convenient, clean and friendly staff. Nice pub next door and a lovely cafe just across the road

Stayed with my 9 year old son just for one night . The hotel and staff were the usual good standard i have come to expect as this was my first visit to this particular Premier inn. I dont usually write reviews but thought i must highlight what an asset the manager ( I think she was the manager , looking at the name on the receipt Jodie ) of the restaurant is. Although it was very busy and she was rushed off of her feet , everything was done with a smile and nothing was to much trouble for her. Even finding the time to advise me and my son on our dessert. The food was of a very good standard and no matter how busy it was getting there was not a long wait , our food was delivered hot and freshly cooked and everything seemed to run like clockwork. In this day and age where people seem to be quick to complain i think she deserves a pat on the back for being such a hard conscientious worker and making the whole evening such a pleasurable experience

Stayed for 3 nights over October half term. Check in was quick the staff were really friendly and informative. Make sure you enter your car registration number at reception. Rooms were clean, a good size and temperature. The beds were so comfortable I had a great sleep. The shower was powerful with big towels and shampoo etc was provided. Location great for site seeing. We visited Landhyrock house, the Eden project and went to Truro on the train from St austell train station which was just under 2 miles. I was surprised how nice this hotel was and the restaurant was just next door and we had a great experience there too. I would definitely recommend and stay here again.

Usual Premier Inn top standard overall. Would strongly recommend on the basis of location, staff, rooms and experience.

It was ok. Did the job but nothing special. Felt more motel than hotel TBH.
Bed side table was not fully cleaned/a bit sticky.
Lovely big mugs for cups of tea though.

The staff were so accommodating, and nothing was to much for them . Very friendly as well . The restaurant was comfortable and food typical pub food but good.

The whole team were friendly and welcoming. The team at breakfast were particularly amazing. It was very busy, with demanding customers. They all stayed helpful and smiled throughout. Big shout out for making me personalised coeliac breakfast. Diolch Yn fawr!

Nähe zu eden projekt,

We have stayed here several times now and every time the staff have been amazing. We have several things that need to be in place for our disabled son and they have always gone above and beyond to help us and make our stay perfect. They are so polite, helpful, friendly and understanding. The only thing that would make it better would be to be able to have a fridge in the room. Rooms were very clean and nothing was to much trouble. Thank you for a lovely stay.

Staff at this hotel were particularly helpful and friendly. Facilities were as expected from a Premier Inn and parking was free. Our only concern was the size of the premises. We were aware that there was no lift but did not realise the building was about a mile long with many stairs. Not simple for one with mobility issues. Also the restaurant was quite a trek. Another little issue for us was the height of the bath. A bit of struggle to get in and out for a shower. In future (we usually choose Premier Inns) I will fill in the added information box and ask for a room with a walk in shower and closer to lifts or reception.

All the floor in and around my room creaked something fierce, could hear everyone walking about sucks if you're a light sleeper. The bathroom extractor fan filter looks like it's never been cleaned out, and there was black spots in the grouting.
The heating in the room didn't work seems to be a common thing with premier inns, breakfast is a solid meh there's nothing premier about this premier inn wouldn't recommend. Try an independent BnB would be a better experience and value for money.

Decor poor, mould, water damage, cracks in walls, very poor tv signal, breakfast the food itself good, difficult to find cutlery, a clean table & then no plates, found 1 had food & left.