Premier Inn Stafford North - Spitfire

We stopped off at the primer inn spitfire to see some family on the way back home. Although there was no restaurant (Due to a big refurb of the restaurant and other rooms being built) that didn’t stop staff being excellent and professional.
We checked in with the receptionist Libby who straight away told us to validate our parking, so that we didn’t forget and fill us in of the refurbished and what they had in place as substate. Libby was able to tell us a list of recommended dinner restaurants that we could try close to the hotel as well as in the town of Stafford. In the morning a complimentary continental breakfast was offered which included fresh fruit, pastries and that all important coffee machine. Libby was so professional and friendly when we checked in. The next morning we saw how other staff members were the same as Libby, the room cleaners were all cheerful and polite as we passed in the corridor saying good morning and the rooms were a credit to the Room cleaners, the bed and bathroom was comfortable and clean, some walls needed touching up with paint but the room was great for what we needed.
The lady on the desk in the morning was attentive and kind helping my husband with the coffee machine, and making sure we had everything we needed for the long journey ahead . We’d have never stayed at the primer inn spitfire before, however when we’re next down to see family or friends or need to break up a journey, we’ll plan it so we can stay there again, get a great night sleep and see how the refurbishment turns out.
Thanks to the staff for making a stop gap friendly and comfortable.

Excellent, clean, comfortable, quiet.
Breakfast was fantastic .. fresh and well stocked, in a very pleasant breakfast area.

The staff, in particular Jayne, Emily and Kim couldn’t be more helpful and accommodating. Excellent stay.

Thank you!

Perfect from start to end. We recieved a very warm and friendly welcome from Sharon at reception offering great customer service, she couldn’t have been more helpful. The rooms were spotlessly clean, well appointed and comfortable. The check out staff the next morning were just as friendly and helpful. We were made aware that the restaurant was temporarily closed for refurbishment and a so a complimentary take away breakfast was available at reception, fresh croissants, fruit and hot drinks all of a good standard. Overall 5* place for a short stay.
Thank you.

I arrived at the Spitfire in Stafford and was checked into room 7.
The toilet seat was broken and unknown to me it slid off the toilet and I nearly ended up on the floor....not a good start to a stay

I did complian to the girl and she said that she might be able to move me to another room...this was awkward as I've just unpacked everything.

The room was on the ground floor and very stuffy..I opened the window as much as I could however it was so noisy and added to the stuffy room it didn't make for a good night sleep.

I had an email stating that your restaurant was shut...this made another problem as on Friday night everything near by was fully booked and I couldn't eat.
I tried to get a cab into town but there were none available at that time

I was told that there would be a complimentary continental breakfast supplied for the inconvenience.

I went to reception the next morning to be told by a tired and miserable checkout girl that they had no delivery and therefor no breakfast.

This added to the disappointment of my stay.

The following night was much the same however I did get some good food early at the Chinese buffet opposite.

The breakfast in the reception was there on Sunday but I chose to leave this as it was an insult to my intelligence.
Dried up croissant in a plastic bag...cheap orange juice and a banana.

Complimentary but at what cost.

The WiFi was non existent unless you pay for the premium package at a fiver a day

This has been one of my worst stays anywhere ever and I've had to stop in some poor hotels over the years.

Not impressed at all with the Spitfire

The bathroom was very dated. It looked like a nursing home. The flooring was extremely old. The bed was too low. Only one bath towel for 2 people. It was definitely not up to standard for a Hub. The staff was friendly and made you feel welcomed. But this hotel needs serious renovations.

Very disappointed as no restaurant facilities and construction on site which was nit mentioned on the main page and I was notified 10-15 mins after I had paid - poor

Dirty bathroom with floor covered in someone elses finger or toe nails. Hairs on the side and in the shower.
No breakfast. Restaurant closed. No cares given.
Slow check in, queue being ignored.
No details on check in, just handed a card - had to query food, breakfast, where room was etc etc.

Very disappointing here. There was a queue through the door when we arrived and the reception desk was unmanned. The couple at the front said that they had been waiting for 20 minutes for someone to show up, and had even tried telephoning the hotel with no response. When 2 ladies arrived together to work, they issued that poor couple with a keycard that didn't work. The chap was NOT a happy bunny. We finally got in to room 218. Turned out that it was overlooking a very busy road, and we did not have a good night's rest at all because of the noise (despite double glazing). Breakfast at 0900 on the Sunday and guess what? Another queue. There was one poor lad who was running around on his own trying to clear dirty tables, book people in and manage just about everything. Obviously understaffed. No porridge out - despite being on the menu. Some hot food trays were on last scraping at the time of entry (although they were topped up at 0920). Premier Inns are usually pretty good, but not this one.

A pleasant trip Jayne in the restaurant was especially helpful and friendly. Kim cooked my poached eggs to perfection.
Room was very comfortable but overly warm.

We went to Premier Inn Spitfire for our breakfast.
Jane provided a fantastic service at Premier Inn Spitfire.
She was kind and considerate and ensured we had a pleasant breakfast experience. Thank you, Jane. Thank you to chef Kim for the lovely food.

Absolutely dire. Staff absolutely hopeless, shut the bar at 10 on a Saturday night then can’t accommodate a group of 10 asking to just take drinks to the room. Totally inept at customer service, go anywhere else this place is hopeless.

Stayed at the Premier inn Spitfire for the twentieth time in the last 13 years.
Plenty of parking, rooms clean and spacious.
Downside is the lack of Air Con,
But the definite upside is the breakfast.
Special mention to the two people working their backsides off trying to keep everyone happy.
Felt sorry for Jane having to run around clearing up then having to seat people, then have the same people bringing up that the coffee machine had stopped working which she quickly sorted.
Bacon done beautifully, Sausages, eggs spot on.
Couldn’t find any issues that weren’t resolved.
Thanks Kim for an amazing breakfast and Jane for putting in a shift and a half, still managing to smile and be polite when most wouldn’t.

Good hotel for the location we needed.
From a person who works in hospitality the restaurant was good the staff excellent Jayne who did the breakfast shift was great and she had some challenges no butter on day one of our stay. Day 3 no pastries @ 08:30 prime time for breakfast and kids eat pastries not fried breakfast
short staffed on the other days very busy for breakfast lots of families but overall we had a good time

Comfortable Stay. Breakfast is good with plenty of options. Take opportunity to thanks Jayne for her friendly services. She is managing the busy morning with full energy and with a smile.

Stopped for breakfast only so didn't stay overnight. Buffet breakfast was good and staff really helpful, especially with our 3 kids! Would definitely do to eat here again.

Perfect experience amazing breakfast staff lovely Jayne and Paula credit to the company thanks for amazing service all round 5 star - TT

Great friendly service by Jane, Paula and Deborah.
Would certainly stay again and would definitely recommend to anyone.

Stopped here for one night on way to Lake District. Very friendly front of desk staff when we arrived late in the evening.
Jane at breakfast was very welcoming, attentive and hospitable ensuring everyone had everything they needed and that breakfast supplies were restocked accordingly. Always smiling and going above and beyond. Rapid electric car chargers in car park were added bonus. Room clean and functional too.

Had a great service by the lovely Jayne, I too work in hospitality and it was great to be greeted with a big smile, lovely customer service, and wonderful engagement!

Bless her, she’s a star! And the food by Chef Zara this morning was amazing:)

From one chef to another, keep up the awesome work:)

Love from London

I recently stayed here with my brother. It was a lovely experience. Everything was clean and the breakfast was lovely. There was a lovely lady serving us called Jayne and the cook Zara was great! I would definitely recommend 💗