Premier Inn Gatwick Crawley Town West

clean hotel, well oiled staff plenty of breakfast.

This is the worst Premier Inn we've stayed in.

It was 3°c outside when we checked in, the window in the room had been left open and the main heating doesn't work so they've left a small plug in heater in the room, which having been on full for over an hour now still hasn't heated the room.

The food in Thyme was very disappointing, the first time we've ever had an unenjoyable meal from a Thyme. The flavour was cooked out of everything, except for the chips, they could've done with being cooked properly. The service was slow, despite being a very quiet evening in there.

The smoking area has a wall mounted ashtray that looks like it has never been emptied, there's cigarette ends all over the floor as its overflowing.

The room is a bit rough and ready for a Premier Inn and not as clean as we're used to but the bed is comfortable as expected.

Only 1 small towel provided which isn't enough for the floor, hair and hand drying.

We wouldn't stay here again.

Easy check in, with friendly and helpful staff on reception. Good dining experience, with a perfectly cooked steak by Maria the Chef.

Had a lovely meal in the restaurant. Ana , Trago and luke were so friendly and helpful. And Trago made us laugh so much 👏👏👏

We stayed for two nights at the Premier Inn Gatwick Crawley Town West with breakfast included. The room was clean, quiet, and comfortable—nothing fancy, but perfectly fine for a short stay.

Breakfast was good, with a nice selection and a well-cooked hot breakfast that was served quickly. Overall, it was a pleasant and straightforward stay with everything we needed before travelling on.

Check in was smooth and Ana Maria on check in was really friendly and made the experience very easy, would definitely recommend

Overnight stay (park and ride to Gatwick).
It’s a Premier Inn so rooms are what you would expect, perfectly fine for what we were using it for, though it could use a refresh in parts.
That said, incredible staff. Tiago and Casey were running reception, the bar and the restaurant by themselves and despite being stretched, they couldn’t have been more friendly & helpful. People make customer service and they absolutely did.
Tiago made us feel like we were staying in his personal guesthouse, not a massive, value driven chain hotel and Casey likewise.
If an Area Manager or Premier Inn executive is reading this, whatever you are paying them, it’s not enough.

Dreadful stay. Might have been in the next room. No sound proofing so heard everything, snoring and walking about all night. Only 1 towel in the room fir both of us and only thing available to eat at 11.30am early check in was a packet of crisps.
To finish it off the taxi service provided at the dedicated reception phone was 15minutes late!
Tip- use Western Cars they're much better!
Won't be staying here again.

Staff member outstanding but the hotel and rooms need a little bit of love and attention updating, cleaning routines we are guessing are being rushed and bits being missed.

At breakfast service, we have to report that Sabina is probably the best staff member we have ever encountered at one of your hotels in over 30 years, Friendly warm personal and professional very authentic great customer Interaction, outstandingly perfect in every way.

The location was great The receptionist Lea - Ann was more than helpful and provided us with all our needs above and beyond the call of duty
The atmospher was good, the room was superb, the value was good, the cleanliness was excellent, the noise level great, but unfortunately the service in the restaurant at night was slow, the drinks expensive, and the food not hot and that spoilt the whole stay

We arrived at 11pm to check in, rang the doorbell. No one answered. Another guest had to let us in and only then did the night receptionist appear from a back room to check us in, there was no way he hadn’t heard the doorbell.

Lift was broken, there was no mention of this before check in just a key card and ‘you’re on floor 2’. The receptionist didn’t even deign to tell us what way to go to find our room, so I asked which way and he pointed to the lift that said out of service, I asked if there were stairs and he just pointed again - they’re behind a door out of sight from reception.

The carpet and headboard in the room had dirty stains and the bathroom needed TLC, the bath panel was water damaged and hanging off and the sink plug hole was filthy.

I’ve never had a bad experience at a premier inn but this was pretty shocking. We checked out around 6:30 in the morning and there wasn’t even anyone around on reception to give feedback to, just an acrylic key drop box.

Nobody at reception for ages, was given a disabled room when I am not .

Very comfortable stay

Good rooms, nice dinner and free parking. Hotel a bit difficult to find during the night as no sign posting but otherwise nothing to fault

Hotel was located on a busy road which could be noisy at times, staff where attentive and breakfast was appreciated ahead of a long day

Went here with my family it was a lovely experience, the staff are absolutely amazing! They were very catering and made us feel so welcome food was amazing would definitely go there again!

Used this hotel as close to Gatwick, rooms a good size staff on reception and breakfast friendly would stay again when flying from Gatwick

Stayed while away for work, restaurant was nice as where the staff. Hotel is very warm but fan provided although air conditioning would have been better

Nice and clean nicely cooked food and lovely staff,
There was an emergency in the car park just as we arrived , staff handled the situation very well as well as checking in guests at the same time, excellent valje. Got the rooms for £45 per night would stay here again

The room was tired looking with stains on the walls and skirting boards. For a room that faces the afternoon sun, so invariably will heat up, there was no Aircon. the hotel is next to a dual carriageway, so it was impractical to leave the window open because of the road noise. And although fans were in the room, they were noisy, and also because they were set up to blow over the bed. This meant that the room was very hot and the air blew over my shoulders, which aggravated my frozen shoulder condition. I did not sleep during my stay, which was not ideal because the idea was to be rested before attending a wedding in Rhodes.
We did not eat in the restaurant and only went to the bar, the selection of drinks were limited, Stella Artois was not available and the bar looked shabby, beer pump labels were missing and again leaving the impression of being tired looking.
On the plus side the staff were very friendly and very helpful.