Premier Inn Ross-On-Wye

Rooms as expected, dining, poor menu choice especially for fish or vegetarian, also a lot of things not available, tiny tables, not recommended

The room keys kept locking out and the staff at reception couldn’t speak English.

I was out all day and came back to a room that had not been cleaned despite the member of staff on reception ‘writing a note’ that I wanted my room to be made up.

I stay at Premier Inns because I know what the standard will be and this is one is ruining the brand.

Our recent visit was made truly exceptional thanks to Sylvia. From start to finish, she organised everything with impressive efficiency and remarkable confidence. Nothing was too much trouble—she anticipated our needs, handled every detail with care, and did so with a level of enthusiasm that made the whole experience feel effortless.

Sylvia’s daring approach to problem-solving and her ability to keep everything running smoothly set her apart. It’s rare to find someone who combines professionalism, warmth, and initiative so naturally. We’re genuinely grateful for her hard work and couldn’t have asked for a better organiser.

Highly recommended—Sylvia is a standout member of the staff, and we look forward to visiting again thanks to her exceptional service.

Convenient town centre location, off site discounted parking with generous width parking bays, although carpark lifts were out of order throughout 5 day stay. Premier inn itself was easily accessible, with friendly staff and relaxed atmosphere. Modern decor but ready for a touch up in some areas. It wasn't busy during my stay. I opted for the premier plus room which wasn't much more expensive and worth it in my opinion for the better shower pressure and bottled water. Restaurant menu seemed limited but food was decent enough, just don't expect gastro pub quality. The restaurant staff were really friendly, attentive and helpful throughout my stay. I would stay here again if I needed to come back to Romford for work, although wouldn't rush to come back to Romford for anything other than that!

Excellent central location. Staff great, especailly Silvia and Raluca, very professional, helpful and friendly, making it a home from home, thankyou.
Kind regards
Tony

Excellent customer service, food was lovely and well priced. Staff are very pleasant and nothing seems too much trouble. Cleanliness is spot on and location is fab.

Amazing experience at premier inn recomended, very clean rooms comfy beds,tasty food ,and very friendly staff .atmosphere is very warm

Had a fantastic stay at the Town Centre. The room was clean and spacious, breakfast had lots of choice and dinner was absolutely delicious. Overall a really great stay! The team was absolutely amazing and very helpful.

The hotel is in the middle of being renovated, and our room was one of the renovated rooms which was very clean and tidy.
We have previously stayed in this hotel, but our experience overall this time was very different. We enjoyed the bar and restaurant next door, but on this occasion it was closed. We were not advised of this at the time of booking.
On arrival we were an hour early we enquired if the room was ready the receptionist didn’t answer that question but said if she checked us in there would be an additional £15 early check in charge. We declined and returned later.
On return we left our personal belongings in the room and asked if the receptionist could call a taxi, to which she replied no there were numbers in reception we could call, no numbers were visible.
Having paid £10 per person for a breakfast we were asked what time we wanted we booked for 10.45 we arrived at 10.30 on arrival for breakfast there was now a place in the hotel for breakfast. It was buffet style, bacon was over cooked, scrambled eggs were very rubbery, mushrooms part cooked. Once again previously it was cooked to order. Half way through breakfast, the staff started clearing up and making us feel uncomfortable so much so we left just after 11.00. We’d previously been told that breakfast was unlimited and serves until 12.00. We’d previously suggest that information should be clearer on booking, there is no bar you can use on or near the premises.

Booked 7 nights in a premier plus room. On arrival informed there was a mistake and this type of room was unavailable.
Lots of issues with food being unavailable in the restaurant.
Technical issues with the car park making it difficult to exit every morning

As a regular solo business visitor and guest of Premier Inn London Romford Town Centre, I chose to leave a review for my visit week in mid-October 2025.

I was extremely impressed and delighted by the outstanding hospitality, warm welcome, caring professionalism and consideration for my well-being, requirements and comfort whilst at the hotel from the brilliant RALUCA, on reception desk and Head of Kitchen Service. Her positive attitude, tireless energy across duties for staff and guests, managerial professionalism, hard work, consistently pleasant demeanour and lovely humour, despite workload, were all appreciated. Raluca is a major asset to this hotel and cares equally for the success of her colleagues and guests alike.

I also wish to thank for that week CLAIRE on reception and Head of Housekeeping. Maintaining equally high service standards, Claire demonstrated great professionalism, superb customer service, care and focus with a comedic sense of humour which was often deployed to lift spirits and much appreciated. Thank you ladies and very well done!

Sam
London UK

Under staffed so doesn’t function like any other premier inn I have stayed at, even though Raluco and Sylvia checked in, served and cooked food the overall experience is well below expectations. Also leak in bathroom and could not be moved so had to grab extra towels to stem the flow of water.

We spent one night at this hotel while in the area for a party.

The hotel is about 10 minutes walk from Romford station, right by Romford Market.

We had to wait a couple of minutes to check in, as someone else arrived at the same time, but it was quick and easy. The room was clean and comfortable.

We decided to have the hot breakfast at the hotel, and it was very well stocked with a typical selection. It was decent value for money.

This was a very typical Premier Inn experience. I would stay here again.

Stayed here on the way to Cardiff.
Friendly staff.
Clean and comfortable.
The room had everything you could need, was large and well thought out.
Good shower.
Very comfortable bed.
Would stay here again and with Premier Inn again.
Ross on Wye is close by (driving distance) and such a pretty place with lots of shops and independent shops and restaurants, would like to re-visit.

I had a good and pleasant stay at Romford Town Centre. The receptionist was friendly and professional. The food was tasty, and the restaurant staff were nice. The room was clean, and the bed was very comfortable. Have been staying a lot of Premier Inns this was the cleanest. Will definitely comeback.

Had a great time in Ross-on Wye, starting point and ending point was the Premier Inn - great first impression, warm welcome from the girl at reception. Only down point, and it is minor was she wasn't able to call a taxi, but she did offer a list of numbers. Hotel was clean, comfy which is all I needed!

Parking fines, a make guest been given my room and entering while I was asleep after 11pm. My colleagues, all had issues with being given rooms that were occupied. On check in there were mistakes in the billing and we were asked for more money. The chef did not arrive for dinner service and we were not assisted with alternate options with one elderly couple saying they had no choice but to eat crisps for dinner. Not acceptable that I have now received multiple parking fines for my stay when the website clearly states free parking.... Lack of advice at reception on parking...... Also my room key failed to work every time I left the room I needed a new key.

Firstly I was surprised how nice it is in the reception and bar/restaurant area,it wasnt what i was expecting at all. The staff are really friendly, helpful and cheerful which is always nice. The room was very good with all the usual amenities and mostly importantly very clean. Had dinner in the restaurant which was surprisingly really good, Scampi and chips and a chicken n bacon stack. The food was cooked fresh to order and I could tell it wasnt reheated from a packet straightaway. Also there is a viewing window from the breakfast counters where you can see the chef cooking the food. The kitchen was spotlessly clean with what looked like state of the art appliances, very nice . All in all a really pleasant stay at a nice premier inn hotel with nice staff, rooms and food.

Friendly welcome. Nice choice of food at breakfast.
Would have preferred shower instead of bath unit.

Lisa was very helpful with resolving the problem with the room. The tv wasn't working properly and had the change rooms Lisa couldn't do enough for us.
The staff are very friendly and will go above and beyond to make our stay enjoyable

Thank you Lisa