Premier Inn Ross-On-Wye

Rooms as expected, dining, poor menu choice especially for fish or vegetarian, also a lot of things not available, tiny tables, not recommended

The hotel is in the middle of being renovated, and our room was one of the renovated rooms which was very clean and tidy.
We have previously stayed in this hotel, but our experience overall this time was very different. We enjoyed the bar and restaurant next door, but on this occasion it was closed. We were not advised of this at the time of booking.
On arrival we were an hour early we enquired if the room was ready the receptionist didn’t answer that question but said if she checked us in there would be an additional £15 early check in charge. We declined and returned later.
On return we left our personal belongings in the room and asked if the receptionist could call a taxi, to which she replied no there were numbers in reception we could call, no numbers were visible.
Having paid £10 per person for a breakfast we were asked what time we wanted we booked for 10.45 we arrived at 10.30 on arrival for breakfast there was now a place in the hotel for breakfast. It was buffet style, bacon was over cooked, scrambled eggs were very rubbery, mushrooms part cooked. Once again previously it was cooked to order. Half way through breakfast, the staff started clearing up and making us feel uncomfortable so much so we left just after 11.00. We’d previously been told that breakfast was unlimited and serves until 12.00. We’d previously suggest that information should be clearer on booking, there is no bar you can use on or near the premises.

Stayed here on the way to Cardiff.
Friendly staff.
Clean and comfortable.
The room had everything you could need, was large and well thought out.
Good shower.
Very comfortable bed.
Would stay here again and with Premier Inn again.
Ross on Wye is close by (driving distance) and such a pretty place with lots of shops and independent shops and restaurants, would like to re-visit.

Had a great time in Ross-on Wye, starting point and ending point was the Premier Inn - great first impression, warm welcome from the girl at reception. Only down point, and it is minor was she wasn't able to call a taxi, but she did offer a list of numbers. Hotel was clean, comfy which is all I needed!

Parking fines, a make guest been given my room and entering while I was asleep after 11pm. My colleagues, all had issues with being given rooms that were occupied. On check in there were mistakes in the billing and we were asked for more money. The chef did not arrive for dinner service and we were not assisted with alternate options with one elderly couple saying they had no choice but to eat crisps for dinner. Not acceptable that I have now received multiple parking fines for my stay when the website clearly states free parking.... Lack of advice at reception on parking...... Also my room key failed to work every time I left the room I needed a new key.

Friendly welcome. Nice choice of food at breakfast.
Would have preferred shower instead of bath unit.

Horizon Parking Fine

We stayed at the Premier Inn from 31st August to 4th September. Booking reference AMQ8510471.
Having a Blue Badge we were able to park right next to the entrance. As we have used Premier Inn's many times before we recorded our booking at reception, confirmed duration of stay and inclusive deal and also provided the vehicle registration to the receptionist. We thought this to be sufficient. No signage was noticed between our short walk to the entrance (about 5 paces). Am I now to expect further charges for the additional 4 nights (5 days) of our stay at Ross On Wye?
The online advert states that parking and Wi Fi are free at Premier Inn, and we understood that as with previous stays at other Premier Inn's, that it was sufficient to register a vehicle at reception on arrival.

Don't eat in the restaurant as its overpriced for what you get and may have a long wait to receive you food. Bedroom could do with a paint and a shower with some power

This hotel feels like it is being wound down to being closed down. Have stayed here numerous times before and always been OK. The onsite pub/restaurant has already closed for good. The new bar in the hotel was hopeless no draught beer available all week the staff were hardly ever there seemingly spending most of their time outside smoking. No senior staff on shift at all it seemed so when the till on the bar had a glitch there wasn't anyone there who knew how to fix it so the choice was cash only or no food or drinks! The room was quite shabby especially the bathroom and was advised upon arrival that our rooms would not be made up each day unless we specifically asked them to do so which leads you to think they are under staffed. Will not be staying at this branch of premier inn again.

Cold room heating wasn't working but perfectly clean evening. Food expensive. Overcooked some items. A little suspect coffees were stone cold. We was told that's how it comes from the machine when we arrive there was one girl working. She had to do the bar. The reception attend any rooms, take orders for food and serve it on our own it took us about a good half hour to check in because of this. Obviously not her fault there was little response to our complaints about the food. Breakfast in the morning was awful. I'd been sitting in the trays for ages. Beans were congealed bacon overcooked like cardboard , fried eggs, overcooked scrambled eggs looked awful. Coffee machine was broken

Usual PI experience. But very odd as ,despite the existence of the restaurant/ pub next door, the breakfast etc is served in a pokey little place down the corridor from reception.

Because it was a late decision to come to Ross on Wye choice of accommodation was very limited. This Premier Inn was available. My wife, brother in law and I stayed 3 nights. Our room was clean and comfortable. Breakfast offered a variety of options both, continental and full English. We only had one evening meal which was well cooked and presented. However, I must highlight the service provided by the young staff both in reception and the restaurant, which was exceptional. Friendly, helpful and courteous. Thank you. I wholeheartedly recommend this establishment if you are wanting cleanliness and good service.

Welcoming staff, clean rooms, fab choice of breakfast, cooked breakfast top marks. Great value for money and great location for exploring Wye Valley. Both us and the kids had a lovely holiday.

A quick over night stay here again and I was delighted to find Lauren on reception when checking in. We wanted a recommendation for a good place to eat and drink in the town, she suggested The Royal Hotel and were weren't disappointed, see separate review. .
Breakfast at the Premier Inn was very busy but the staff on duty did their best and the cooked breakfast I had was lovely.
Well done to all staff

If want to sleep with inserts go to this hotel lots of them had 20 above bed this what they say be ware don’t stay here joke bugs bugs

Absolutely shocking hotel same as last year no chef turned up on Saturday night so no staff on duty as shifts were cancelled 1 lad running around to cover the bar and reception etc the Friday night the restaurant was open with 2 young lady’s working non stop to accommodate everyone including running the bar serving drinks etc but the breakfast Saturday morning was shocking eggs were dry along with the bacon and sausages ! And the cost is over the top clean room nice bed but no air con and no fly screens on windows ! We will not be returning.

Used the Premier Inn as a stopover for our cycling tour to Ross-on-Wye, able to keep bikes in the room which is a big bonus. Staff friendly and efficient, rooms clean and tidy, and overall very satisfied.

Family room was a good size, but even on a moderately warm day (23 degrees outside) the room was unbearably hot - showing 29 degrees on the thermostat in the room overnight with the window open and the fans on. Would not recommend.

I visited the Premier Inn, Ross-on-Wye, where I was booked to stay in July 2025 for three days. Having been away for most of the day on the 2nd day, I returned to the hotel at approximately 8:30 pm, to be told by the reception staff that the hotel was closed. No offer to find alternative accommodation (perhaps at one of their other hotels) was made, instead, my friends and I were told to try to find accommodation 14 or 15 miles away in Hereford. I am 76 years of age, suffering from ill health, so to be given no other option but to look for accommodation and somewhere to eat, late at night, irrespective of budget, or drive home, a 150-mile journey in the dark, was simply outrageous. I was on a 3-day break with friends, so my break was ruined. Had anyone consumed alcohol, they would have been unable to drive and forced to sleep in the car park.
Fortunately, I did not consume alcohol. To add insult to injury, upon returning home, I received a form to fill in, asking me to report how much I had enjoyed my visit. So much for Premier Inn’s motto “a great night's sleep”!
On my return, I complained to the head office, and without even asking, was told that under no circumstances would they offer any compensation (I was hoping to be compensated for my fuel costs).

I later discovered that the hotel was closed due to an infestation (earwigs), so understandably, it had to close but their attitude to customer care was shameful.

We paid £122 to share our room with cockroaches, in the bed and bathroom (crawling over our toothbrushes). Rubbish nights sleep bc we had to sleep with the light on. Room too hot, no aircon. Don't recommend. Reception staff were good though.