Premier Inn Kilmarnock

Very clean and comfortable room and bed. Additional items supplied promptly. Although no one sitting doing nothing behind the reception, someone came within seconds of pressing the bell. Unfortunately it didn't begin the best due to an issue with scheduled system upgrade/ communication. However the manager came and accepted responsibility and seemed to have a genuine desire to resolve it -;which he did. First time to the area and they got someone with local knowledge to give me some ideas of local hotspots (thanks Jess) but ALL staff were friendly. Food provided by restaurant next door and very reasonable deal given to guests.
Lovely view of the port as well. Only reason its not a perfect score is because of the issue in the 1st place.

Had a nice time,
Very clean rooms and cant wait to come back.
The staff are very helpful.
Jess was amazing and very helpful

Great hospitality very friendly staff jo at reception was fantastic very helpful Courtney very helpful friending great smile room was very nice and clean would come again for sure

Killie is a good central area for West of Scotland and the staff go the extra mile to help. Angela the Manager is a credit to Premier Inn.

Had a lovely stay, all the staff were very friendly, my room was immaculate, the building does look a little aged however

Stayed at the Premier Inn again, the men on the desk joe and sheldon were extremely lovely to deal with and very professional. Helped me with my bags upstairs as well which was lovely and provided me with biscuits and a breakfast on the house! been a while since iv had someone ask and I stay at a lot of premier inns for work. I shall be returning to this one again shall I find myself down in ipswich on my next trip.
Usual clean room, its what you would expect with the premier inn.

Great experience, booking was easy and check in quick and efficient.

Free biscuits were enjoyed by the children!

A must stay!

friendly staff, warm and welcoming atmosphere on check-in and out. clean rooms and great value for money for a family. kids get free breakfast when 1 adult purchases a premier inn breakfast making the stay more appealing and budget friendly.
the hotel is 24 hour surveillance making you feel safe. location is close to main roads, town centre and hospital.

The room was clean and cell-like as usual.
The bar next door, though...
We went there at 6.25pm. We had not booked. The man said, we have nothing for you until 7.30pm. I pointed at an empty table nearby, with place settings, and asked whether it was booked. He said yes, some time after 7. So it was free, but he said, that's for overspill and we like to keep everyone in one area. That made no sense but we thought, OK. Right next to that there was an area set up for dining, entirely empty.
So we sat in a non-dining area with some snacks. A customer at the next table was served a pretty good-looking meal.
So this was a team effort. We didn't book and the man in charge wasn't into customer service. He could have just told us straight, we'd rather not serve you food.

Was very welcoming , room was clean and comfortable.

Staff were very helpful.

We had meals next door (cotton mill) food was fine , as expected from a harvester like restaurant.

Staff were friendly and helpful. Very accommodating of allergies.

Was a pleasant atmosphere.

Reliable good service and quality of room.Very clean unsuite,good night's sleep in very comfortable bed. The adjoining restaurant provided good meals and friendly service. I have stayed here many times in the past and will again in the future.

£125 for one night without breakfast, other family members paid £105 breakfast included? Awful sewerage smell in pub, beds are better than travelodge. Been here a few times but the standard is going down but paying more!

Plenty of parking and a decent size room. I was given a ground floor room and that's where the quiet room experience ended.

One could hear every footstep from the room above. It was difficult to sleep and not good if one has to get up at 5 am for work.

Next time I'd be giving Premier Inn Kilmarnock a miss.

Premier Inn Kilmarnock is as you expect from any Premier Inn

We stayed at the Ipswich South Premier Inn for one night, and unfortunately, this has been the worst experience we’ve had with Premier Inn – and we stay in them regularly all over the country.

The hotel itself feels very outdated, as do the rooms. While the staff in the hotel were friendly and polite, the experience fell apart when it came to breakfast at the Beefeater next door. We always use the adjoining restaurants for breakfast, as it’s advertised in the rooms, but this time we were told they couldn’t seat us.

This was at 8:30 on a Sunday morning, and there were plenty of empty tables around – only one was occupied. The staff told us they had “no space” for a family of five, but from what we could see, it seemed more like they just didn’t want to set up another table. We were left very disappointed, especially as a family of five would have given them good business. We ended up having to take our service elsewhere.

This is the first time we’ve ever been turned away from breakfast while staying at a Premier Inn, and it was both frustrating and disheartening. Friendly hotel staff aside, the poor service at the Beefeater and the outdated hotel make it hard to recommend this location. There are definitely better Premier Inns and hotels in the area

The staff were super helpful with local knowledge and advise. check-in was quick and informative. the rooms were clean and smelling fresh, of course COMFY beds for a great night sleep, they also have cute little gosh charity shop at the reception area so make sure to bring change as they sell books, bracelets, toothbrush if you have forgotten yours.

good location, in terms of out the way from noise but close enough drive into the town centre or walk to hospital.

Had a really good stay here. The room was clean, comfy, and quiet – perfect for a good night’s sleep. Big shoutout to the reception staff who were super friendly and helpful from the moment we arrived. The location’s handy, parking was easy, and breakfast next door was tasty too. Would definitely stay again!

Absolutely amazing stay, from the moment I arrived with the happy, helpful staff at the front desk always going out there way to help to the housekeeping team who are always working hard and even able to take time out there busy day to help and the room was lovely and clean. All staff are more than happy to help.

We had a lovely stay at Ipswich south hotel. Lovely clean room and Sheldon on reception was very helpful and accommodating. We will be back 😃

If you're planning a short stay in kilmarnock, the Premier Inn is perfectly fine. However, it's in need of a bit of TLC, as it's getting a bit tired, as previous comments stated. The staff are all very helpful and friendly. Also if you are looking for a nicer place to eat, try the Cochrane a couple of miles away