Premier Inn Greenock

Excellent staff went out there way to help make our stay the best they could
Went above and beyond what we would have expected

I'm so sorry to see what has become of this once fantastic hotel

I will start with the good points

Reasonable price
Plenty of parking, remember to put your car reg in the system on arrival, or you will be fined
Fantastic views across the Clyde
Nice breakfast

Now for the bad points

We have been coming to this hotel for a number of years and have always enjoyed our stay. But we have not been for a few years since our last visit. The place has gone downhill

Very dated rooms with damaged furniture
Dirty carpets in the room
Paper thin toilet roll provided
Hardly any on reception on checking out there was no one there to ask how our stay was, so I had to just put the room keys in a box
The restaurant/ bar is very limited, and when it is open, many items on the menu are not available
Very poor choice of beer and possibly the most obnoxious bar manager I have ever met

I'm sorry to say we won't be back

Premier Inns are fine for me and this one sticks to the tried and tested formula. Good price, comfy bed and a restaurant next door serving breakfasts ...... lunch and dinner.
This one on the outskirts of Greenock is overlooking the Clyde.
Car parking is first come first served basis.
Not as good as the last time I stayed as what was a Brewers Fayer restaurant/pub next door has been taken in house and is now exclusively for Premier Inn customers, every time I walked past it looked like hardly any customers and on occasion all the lights were off. Needless to say I didn't bother when there's other options nearby.

Hotel is in nice area with comfy enough bed and working TV, were the only positives. We paid £178 for 2 nights (including breakfast). Breakfast is 7:30am-11am. We went down for it at 9:45, the options were extremely limited, no apple juice left, water machine was broken and no cold milk for cereal… only warm milk from the coffee making machine. We slept horrendously as can hear everything going on in hotel and sounded like the room above was going to come through the ceiling when walking about in their room! Tried to have a shower and the water kept randomly turning piping hot every 2 minutes. Also hairdryer is ok but advise bringing your own as it’s one where you have to keep finger on button to use it.

Myself & my girlfriend paid £61 for a Double Room - we were given Room 106.

I immediately noticed a couple of spiders on the ceiling so it cannot have been dusted properly. There were stains on the desk chair also. We were happy that this room was facing onto the water (you could see boats go by etc).

We both woke up in the morning with the worst neck/shoulder/back pain - we assumed the mattress was just completely done and in need of replacing only to discover there was a mattress topper on top of the dead mattress! The pelmet was also too long and let a lot of light in.

We just want to give a wee shout out to George the Receptionist as he helped us out when we were in a bit of situation with a dodgy taxi driver.

Overall, probably wouldn’t return as we would have no reason to ever be back in Greenock again.

Great location for travel in Inverclyde area,visiting relatives.The quietest premier inn we have ever stayed in over twenty years.Cleanliness excellent,staff very approachable,attentive and so helpful.We stayed ground floor,near lift no hassle even though disabled to get luggage to room,no corridor noise over three nights,room woodwork shabby but place is getting makeover soon.Bathroom excellent,we asked no room cleaning at reception over the stay we were very happy ,so much so we will be back next year.

This was the worst Premier Inn ive ever stayed at.
I booked a double room and was given a twin which was in a very bad condition with marks on the walls, damaged table, leaking shower, bath panel hanging off and dirty cups.
The staff were very rude and would not listen. This carried on when i went for dinner, we have a £30 meal allowance added when we book but i was told that if i didnt take the meal deal i would get no breakfast even though the room rate i had booked included breakfast.
The restaurant staff were extremely rude and unhelpful and spoke down to me like it was the first time i had been away from home.
After taking the meal deal to keep the peace im still waiting on my dessert.
I dont recomend anyone stay in this dump and Premier Inn should be ashamed of themselves for letting this hotel get so bad.

Run down hotel, paint peeling from walls. £150 a night and free WiFi is garbage. Have to pay extra £5 for WiFi then go through claiming expenses just to use internet for work. Its a wonder they don't charge you extra for Electric and water, boil the kettle - thats an extra 50p please!

Stayed for 2 nights, restaurant was closed 1st nigh which the clerk who checked me in advised then went on a rant about staffing issues and poor management, room wasn't the cleanest. 2nd night dined in the restaurant the steak was god awful full of fat less than half of it edible (chef apparently didn't notice when cooking it). Fire alarm went off at 0130, night clerk made no attempt to direct guests outside to the muster point. WiFi was so slow I ended up watching Netflix via my 4g. Overall I wouldn't recommend

This hotel was the option we chose because of its location to the Highland Games in Dunoon Scotland. I've never seen such an impossible layout to take luggage to a room before. There is one entry/exit point and we had to literally carry our 50lb suitcases up a flight of stairs after we had to walk the length of the building through numerous doorways with closed doors that opened in different directions all the way through. It was all we could do to get the door open and all of our bags through each door, (at least 5 doors). There was no other exit to even get out of the building. How this isn't a fire hazard, I don't know. The room was basic which was fine, but the bathtub is dangerous because the sides of the tub are angled which narrows the area for your feet. I nearly fell but I grabbed the towel bar and saved myself. The building pictures on the website are not representative of the reality in any way. This hotel needs an update desperately or the pictures need to be realistic. It's dark and dingy and feels dirty. I would never recommend this hotel to anyone. I did allow the company to respond to my concerns and I've gotten no response at all. So obviously, customer service is not a priority anymore than their hotel. If you see good reviews and pictures, don't believe your lying eyes because it's a big chain of hotels and what you're seeing is probably regarding a different property.

Hotel exterior is not well maintained, interior is dark and dingy, and dirty.

Our room was adequate, but also wasn't clean. I used bleach wipes to clean before we unpacked.

We had rooms at the far end of the winding corridor - and hauling luggage through 5-6 doors with luggage wasn't rough. There's only one way in...a door near the front desk, and I would estimate our room was 100 yards away. Part of our party was put in a room only accessible by stairs, and had a hard time getting luggage to/from the room.

I had a one night stay in Greenock to attend a cruise ship visit (The Celebrity Eclipse).

This hotel was located just a 5 minute drive from the port making it a great choice. Room was very spacious for 2 of us (think we maybe had a family room) and very comfy beds.

We also ate at the onsite restaurant - no frills but lovely every day pub food.

Only negative was a large fan had been placed in the room but was thick with dust/stew so didn’t want to turn on for this to then blow around the room.

For more travel info and hotel reviews please find me on instagram
@eastontravel709

Rooms very clean, comfortable and spacious. Well worth paying the extra for one with a view. Staff very friendly and helpful but sadly not always on reception. Bar/restaurant opening hours very limited. All in all excellent value for money.

We arrived at the hotel , it looked scruffy and unwelcoming . The pub building next door also looked dreadful. We got back in the car and drove an hour and a half home. Very disappointed.

AVOID this hotel is a sham.Rude staff, very out dated rooms,stained carpet,stained furnishings,no air con, just a old noisy fan,and a car park that you can not use

Well looked after tasty breakfast and added touch of box of chocolates in room for the wifes birthday reception staff always go the extra mile to see you enjoy your stay

Stayed mon-fri, in a family room, was able to have an early check in, room was clean extra bedding available, plenty of towels which can be all be changed daily if required. Hotel staff polite and friendly, Natalia on reception was always willing to help and give advice. Restaurant was clean and good selection at breakfast, food hot. Evening meals have a good selection and reasonably priced. Tomaz (Restaurant) was poliet, happy, chatted and made us all feel welcome.
All the staff we met were all friendly and willing to help.
Have stayed here in the past and will stay again.
Close to all amenities, lovely views over the Clyde and short drive to Loch Lomond and other places of interest.

What a terrible place. The only thing I can say that is positive is the view of the clyde which was breath taking. On the negatives: black mold in bathroom, paint peeling in bedroom, wood laminate on furniture peeling, stains on the carpet, bathroom floor bubbling, acces panel to waste pipe in bathroom left open, fire door release in corridor upstairs broken, no one on the front desk despite being 'being manned 24 hours', lift buttons taped on, tv wouldn't work. Restaurant only opens at 5:30 and closes at 9:30. They totally ran out of draught beer and pizzas. On the first night my sister in law found a bug un her food.
I would have complained in person but the staff were either nowhere to be found or looked like they would rather be anywhere but at work.

No fan or air con in room. Temps hit 29.5 degs at peak and 25 was coolest we had.

Bed comfort wasn't as good as other premier inns ive stayed at.

Room and hotel was a bit shabby and needs a tidy up.

Quick check in, room was clean, bed comfy, nice view of the river (extra cost for these rooms), could have done with a extra chair as booked a family room