Premier Inn Tonbridge North

Staff was very friendly and welcoming. The check in time was nice and quick and had no issue in doing so. When arriving at our room, we was very satisfied how clean the bedroom was, as well as to how nice it was. The bed was comfortable and the bathroom was very clean.

Just wanted to say a huge thank you to all the staff at this hotel for making us feel at home whilst going through a very difficult time.

The housekeeping staff were wonderful Janice and Anne on reception were very supportive and sympathetic as to the reason we was staying at this hotel and went above and beyond to help us feel at home and comfortable.

Wouldn’t stay anywhere else and if I could give 10 stars I would.

The staff at this hotel are some of most caring, compassionate and dedicated I’ve ever come across.

Thank you all for making our stay welcoming and helping us out where possible.

A credit to the Premier Inn team

Classing it as Tonbridge a little off the mark as it’s by the hildenborough town sign. It’s about a £7 taxi ride from railway station for info. Quickly checked in although later there was a huge queue. I had premium room and well worth it. Excellent facilities including pod coffee machine, upgraded bathroom with rain shower. Bed was very comfortable indeed. Quiet location.
Only prepacked micro wave style items available for breakfast as the restaurant next door closed at the moment. Not known when will reopen or if available for breakfasts.

Really great hotel - lovely staff. Really helped e out when my shoe broke! Nice big room that was warm, clean and really well set up for getting ready for a night out/function which us ladies appreciate. Would definitely recommend.

We arrived to check in and the reception area was deserted. We looked for a checking in machine and there wasn’t one. We rang the bell three times and eventually a woman appeared who wasn’t able to check us in but said it was easy to forget to take the customer alert buzzer if you left reception. After 15 minutes a receptionist arrived and we were checked in. The receptionist was pleasant but unapologetic for the long wait. However it was obvious he was virtually running the hotel alone so it was hardly his fault we had to wait. We were given room 1 on the ground floor we suspect because we had luggage and there is not a lift. Unfortunately Room 1 is extremely noisy with the main door banging shut and people up and down the stairs at all times of the day and night. We were also woken again by a group of guests outside our room chatting loudly with their car engines running at 06.30 am. We went to breakfast assuming we would be provided with their usual buffet but it was just a snack counter with little choice.
Recently we have had to use two hotels from other chains and it is obvious Premier Inn are no longer the best value. Other Companies have plenty of staff, have very good restaurants and for the same price or cheaper offering much more i.e in one hotel two king size beds in one room with breakfast for £101. We have been using Premier Inns as a first choice for many years but that will not be the case going forward.

So, in this case it was the positive, helpful and 'can do' attitude of the blonde haired young man at reception that made this stay really good. He helped me carry my bags to my room (no lift) and nothing was too much trouble. He is a credit to Premier Inn.
The pub is being refurbished which could be a bit annoying as it was closed, and I didn't see a restaurant within a quick walking distance. - but I'd eaten before hand. The car park wasn't huge but there is sufficent parking. For me this is the better of the two Tonbridge Prems as it is newly refurbed and it is more central to the town. Though still a 15 /20 min walk in. It does have less parking though than the other one. I spoke to some ladies cleaning the rooms and they were very helpful too. Best of this place is the staff.

Stayed one night - lovely welcome at check in. Room was clean and comfortable. Quiet aspect too. Check out easy. Room size also good.

Would have been nice to have been told pub (beefeater ) had closed down when i booked it thanks so much for not telling me. Was in room 7. They have built a breakfast room next door from 7 am all you can hear is plates being moved fridge doors opening. Not ideal.

It was fantastic the staff were lovely the receptionist was amazing and had a wonderful personality she loved to crack a joke but worried way to much

I had a perfect comfy and easy experience here. Good value, quite nice interior - it all looked quite recently done up. Bathrooms were actually quite nice, the room had a big fan, big duvet as a spare, and comfy bed/pillows. I quite liked the vanity mirror separately from the bathroom which is nice getting ready. Staff were incredibly kind and friendly. I’d love to come back for a weekend and stay here!

Very friendly and welcoming staff, changed our booking without any fuss, we only stayed one night, but had a lovely stay, room was a little warm, but fans available

There is little doubt in my mind that the quality of Premier inns and associated restaurants is suffering seriously from the present state of Whitbread. Staff numbers have been reduced leading to long waits at hotel and restaurant reception desks. Staff are doing their best to battle with the conditions but it is obvious that morale is lower than it was.
I and my friends have been customers for many years and have returned often because we liked the facilities, the menus and the enthusiasm of the staff. At least five of the Premier Inns have lost their Beefeaters and the replacements have been poorer and no longer accepting non-resident guests. I have visited three Premier Inns this quarter.
The staff at Tonbridge did their best to make my visit comfortable but service has to deteriorate if numbers remain at present levels.

The room was too hot to sleep in. Although a fan was provided it didn't make the slightest difference. The window could only open a few inches.

Overall just somewhere to rest your head try to book odd number room even numbers face road bloody noisy have to share a chair as only one supplied no good for more than one night lack of facilities no fridge so in warm weather nowhere tokeep anything cool.

Really nice hotel, good value for money for the location, car parking is readily available. staff on reception were friendly and check in process was easy. the room was spacious and clean and the whole hotel was quiet. food at the beefeater next door was lovely, breakfast and evening meal were easy to book at reception.

We stayed here for two nights over the Easter weekend.
We found everything to be as we expected. Nice clean room, recently refurbished. Spotless bedding and towels, plenty of hot water.
Warm welcome by staff member, nothing too much trouble.
We had the meal deal for the adjacent Beefeater. Everything was good, we couldn’t fault it.
Would definitely use the Premier Inn and Beefeater again

Great hotel in a great location. We were visiting family and it was central to everything we needed in Tonbridge. It was clean, the staff were friendly and accommodating, and the restaurant for breakfast was great. Would definately stay again.

I was travelling with my 2 children (7 and 9). The 3 beds were made up really well and were super cosy. The kids loved the experience of the hotel even though we were visiting family.

All the staff were friendly. Building felt safe and secure.

Ultimate breakfast with the kids eating free was ridiculous value for money. Amazing.

Premier inn Tonbridge North std the Gold standard for all the others up and down the UK, it was clean and fresh and the staff were lovely. My Husband and I have stayed at many premier inns and this was far ahead of the rest. I wouldn’t hesitate to go back.