Premier Inn Chessington

This Premier Inn is the worst one I have ever stayed in, no food available (even though the web site says they are and meal deals are advertised as you go in), thin walls- you can hear people speaking in the room next door. The rooms are also very small. I would recommend that anyone wanting to stay here look elsewhere.

This Premier Inn is pretty grim. Rooms are very small and bathrooms are tiny, would not look out of place in a camper van. There are no power plugs by the bed (essential if you use a sleep apnea mask). Reasonably clean, I would use other Premier Inns nearby. On arrival we were told that the freezer had broken in the nearby Monkey Puzzle, and that they were only serving drinks. Presumably this will also apply tomorrow morning for breakfast. Ordered a takeout which was ok. Walls are paper thin, can hear a family having a heated debate next door. Not anticipating a good nights sleep, whatever they advertise.

Just left this hotel after a 2 night stay, chosen due to its proximity to Chessington World of Adventure, didn’t even think to check the reviews as we’ve stayed at so many Premier Inn’s before and always found them to be really good. Fool!

The outside of the hotel looks nice enough but that’s where it ends. The room was really dated with old fashioned furniture and duct tape holding things together. However, the bedroom was luxury compared to the bathroom…worst bathroom I have ever seen! Grouting and shower curtain all mouldy, missing overflow cover, dirty floor and a ludicrous amount of sealant holding the toilet in place - whoever did it must have used a whole tube!! 🤣🤣 It was so minging that I had to shower by candle light like Charles Dickens as I couldn’t bear to look at my surroundings!

And the soundproofing (what soundproofing!) - when people walked past the room it sounded like they were inside with us, likely not helped by the large gap under the door! The floor boards were creakier than in a haunted house - when people walked around upstairs the noise was terrible in our room.

So in summary, it’s worth staying here for Chessington WoA as it’s literally at the entrance, but only if it’s dirt cheap. Set your expectations first and consider removing your eyeballs!

After spending three out of four nights at this hotel and using the Premier Inn restaurant next door as usual, it was announced to me that the restaurant was only taking prepaid orders on the fourth night of my stay. This came with no warning from the receptionist (of which I only saw when I checked in and when asking about the pre-pay for meals after a wait) and no other way to easily get food on that night. They claimed that being short staffed was the issue, which I could have believed except they were in the same situation with numbers on the second night and only had a small delay with food from the kitchen instead of turning people away because they didn’t book a meal deal in advance and were refused to get them on the night. The hotel may have been fully booked but less than half of the tables were in use and much less than the second night of my stay.
Will not be choosing this hotel again as I like to know if I’ll be able to get food in the adjoining restaurants on the nights I have booked.

Awful experience, the worst premier inn we have ever stayed at. Musty smelling room as soon as we opened the door.
When you turn on the heating/ac the radiator clinks and makes banging sounds every 2 minutes. This did not settle down. Ended up turning it off at 2am. Ended up freezing as couldn’t sleep with the heating on due to noise. Dirty bathroom and general room is very dated.

The restaurant was a let down as well. We tried calling multiple times to book times for the meals but never answered. We emailed but didn’t get a response. We arrived at hotel after the chessington Halloween event finished, only to be told by Reception they had limited spaces left for dinner as they only had one staff member working but as we had paid for Meal Deal it would be ok.
At the restaurant the waitress really wasn’t very happy to see us and tried to turn us away. I said we had booked a meal deal and she offered to refund. I said no we wanted to eat and then had to wait quite a while to be served. We were the last people to be let in and everyone else got turned away.
The food was awful, undercooked pizza, raw mushrooms and soggy base. Nothing like the old Monkey Puzzle Beefeater which used to be here.
Breakfast we asked for some eggs, 20 mins later still no eggs and then the waitress came over and apologised and said the chef kept overcooking them. We ended up leaving.
Definitely do not recommend this place, such a shame as could be great.

We stayed overnight. It was an ok visit. Room was fine. Sadly no hot water, either that eve or next morning as boiler broken,so had to leave without showering! Wrote and got £33 back! Better than nothing. Reception staff were lovely as were staff in resturant. We went for eve meal. Resturant had great atmosphere shame it was a limited menu! Next morning we had breakfast there too. I'm vegan & the vegan sausages & 'bacon' were best i've had!

As a family looking to do Chessington World of Adventures and Thorpe Park, this was the ideal place to stay. From hotel room to Chessington park entrance is less than 10 minutes’ walk. For rides such as Dragon’s Fury and Mandrill Mayhem, this hotel is more conveniently situated than even the park’s own hotel.

The rooms were spacious with comfortable beds and decent facilities. Perhaps a little tired, but perfectly serviceable for the money.

The highlight, however, is Chef Eddie in the adjoining restaurant. Despite the backdrop of a defunct Beefeater, Eddie brings a warmth and brightness to the place with customer service that would not be out of place in a 5* establishment. We particularly enjoyed hearing about his Japanese cuisine tips, and the small attentions to detail that delighted our daughter (so much so, she’s making a card for him). Thanks to his chef expertise, breakfast was beautifully cooked, too.

The comfortable bed was the only redeeming feature of this below average experience. The ensuite was awful, looking tired understates the condition.

The bedrooms need decorating, there was paint chipping off the walls. The carpets were black and there was thick dust on the skirting boards. The bathroom in sure was not cleaned prior to our arrival there was hairs all around the bath and up the shower walls aswell on the toilet seats, there was mould all around the bath and the drains do not empty properly. The rooms are filthy worst premier inn I’ve stayed in and the WiFi is totally pointless.

Disappointed with my stay here. I use a lot of Premier inn’s and this is the worst for a while.

I don’t think it’s the staff, although there is very few, they try their hardest to please.

My room has an a/c unit, great in this hot weather - however it doesn’t work, and the control panel has been removed, and replaced with a blanking plate.

The WiFi is rubbish, and keeps cutting out. I upgraded to Premium and that was also poor.

The room smells musty, from the bathroom I think. Sheets feel damp and not aired.

I ate in the restaurant attached, but with what appeared to be 3 staff trying to cater for 20-30 people at dinner, there was a long wait. My total meal experience was 1.5hrs, but luckily I only had a damp warm room to return to.

Senior management should take action, or remove from its portfolio

Very disappointed in this Hotel, staff are great but run off their feet. Only 2 on at evening meals. Menu very limited. Bring back Beefeater. The staff have to carry hot meals down stairs which I find unbelievable. Breakfast kept running out of food and the poor young girl was up and down stairs by the minutes. We actually took our dishes over and put glasses etc on the bar to help these overworked young ladies. I applauded them and think they should be praised for what they do. Get a grip Premier Inn people will go elsewhere if this type of running a hotel carries on.

We stayed recently at the PI Chessington. It was super handy for the theme park (which is only 5 mins walk left out of the hotel), the staff member on reception was welcoming and nice, and the breakfast was reasonable…. However the reviews suggesting the smell of damp and paper thin walls is 100% accurate. Our room smelt musty (despite us opening all windows to air the room) and you could hear the people literally in the rooms around you. I mean hear them chatting and the words they are saying. This wasn’t too bad earlier in the evening, but gone 11pm and the noise from around the other rooms was disruptive of our ability to do what we booked the hotel for…. Sleep! We didn’t even bother reporting it, because the room next to us was literally just talking (and not shouting or being overly loud) so there would not have been anything the hotel could do. It was only at the point that, gone midnight, that I checked the hotel reviews and realised that reporting people chatting in their own bedroom would be futile. So, if sleep isn’t your priority and/or you sleep heavy/wear ear plugs, the hotel is perfect for location to Chessington.

Location is very close to the theme park so perfect if you are going there. Hotel is in bad condition, dirty bathroom, tatty decor and in need a full renovation. Restaurant was very poor , 1 staff member who informed us she was hungover and could be heard arguing with someone else upstairs. Food come out fairly quick but wasn't great quality . Toilets on site dirty and decor tatty.

Hotel is fine like usual but the beef eater is no longer there which is the main reason I stay in premier inns because I know the food is spot on but now it’s terrible, I don’t recommend going anywhere near the restaurant as the food is very limited and you could make better at home, they should bring back the beef eater