Premier Inn Matlock

Great location for Chatsworth visit at a reasonable price.

The room was spotless
The staff were Lovely
The “thyme” restaurant was great
I ordered a mixed grill, they accidentally sent a full steak, i did say just in case it was the wrong table , the chef said oops, my bad, and they apologised for delaying he rest of my mixed grill so I got a full 6oz steak
The breakfast was outstanding too
I ate so well!

Excellent Staff and service

Clean comfy room, clean bathroom, good wifi. Friendly staff made you feel welcome and were very helpful. Lovely breakfast

Have just spent one night here after our trip to Chatsworth House. Very friendly check-in. Comfortable room. Had evening meal in the Thyme Restaurant. Compliments to the chef, the food was very good. Also thank you to the waiter, (Russell). He was very friendly and looked after us exceptionally well. Very enjoyable breakfast in the morning and againhelpful staff. Would recommend.

The beds in rooms 209 and 219 were not up to standard, they were lumpy and uncomfortable. The lack of someone on reception was infuriating. The car parking wasn't clear and having to register your vehicle on a separate consule to the check in one was ridiculous. The check in consule wouldn't permit 2 key cards to be created for the room of multi occupancy which was irritating. The restaurant was too small. There were way too many items unavailable on the menu including silly things like tartare sauce which could have easily been remedied with a quick trip to a supermarket. There were only 2 servers in the restaurant and the one who appeared to be in charge (female) spent the majority of her time chatting to her friends, and left the bulk of the work to her colleague (male) who appeared to be unwell or in pain when he moved about. There is no bar or sitting area either, so having a quiet drink and a chat wasn't possible. Room 209 was obviously located close to something that the staff used throughout the night, as there were constant bangs of doors and equipment. With no one manning reception, and with this area being in full view of the restaurant, we did not feel comfortable in walking down to complain about the poor night's sleep and constant noise.

2nd time I have stayed here. Good sized room, clean and bed very comfy. Restaurant on site is very good with a varied menu which meant I didn't have to go out to eat. Breakfast excellent with lots of cooked items and fresh fruit and cereal etc. Great location for exploring Derbyshire.

Just a one-night stay to break up the journey to the North. It was absolutely lovely though. Very clean, quiet and cosy. We enjoyed supper and breakfast in the restaurant very much. The staff were all exemplary: friendly, helpful and very professional. We would definitely stay again if we’re in the area.

Will start on their positives:
Breakfast: This Premier Inns has an open kitchen from where the hot breakfast buffet is served/ therefore the chef is constantly able to see which items need replacing and keeping on top of the buffet. The breakfast chef, Katie, deserves a special mention for juggling the demands of providing a hot fresh breakfast buffet to a busy hotel which she did with competence and a smile. She should be recognised by management - a great asset to your company.
Also Russell, who staffed the bar and restaurant in the evening was a polite, friendly and delightful staff member. Both he and Katie deserve a pay rise!!!
Another positive is the location of the hotel in respect of Chatsworth House, which was the purpose of our stay.
Now the negatives…..
Rooms: There has been no fresh air In these rooms since it was built as no opening windows and it is evident in the stale, sweaty smell of the room. The heating/aircon system will not go below 19 degrees so the room was permanently hot and smelly.
Sleep: Poor sleep on both nights due to the stifling heat in the room which became quite claustrophobic over night. There is no good night guaranteed at this premier inn.
Restaurant/Bar: As with many other premier inns this hotel has no attached pub- just an area which opens as a “bar” and restaurant in evening and where breakfast is served. This only opens at 5pm so no where to have a drink and snack on arrival. The bar is just a cabinet of drinks- no draft beers etc, just bottles. We chose not to eat at the hotel as the restaurant was lacking atmosphere and was a basic cafe type environment serving basic food.
We have stayed at many Premier inns but this one was lacking and needs money investing in it.

Fantastic stay in The Peak District the location was perfect for visiting all surrounding areas
Tammy and the team were amazing and we were looked after from the second we arrived , the meal deal was fantastic value and we will definitely return soon

Great that my sister and I could have a proper single bed each. Breakfast and evening meal was very good, and we could walk into Matlock from the Premier Inn. Very clean, friendly staff, would recommend and would like to return. Heights of Abraham was well worth a visit.

Overall a lovely stay, very comfortable and quiet (noise not volume of occupants) weekend despite half term and staff were lovely. If you eat in the restaurant after the first sitting at 5, be prepared to wait, as they don’t have enough staff, but the food is lovely when it comes!

As always with Premier Inn a good experience. Comfy beds, good breakfast, great value, good location 15 minutes walk in to town

Stayed here overnight as a stop on the way to Northumberland.
Hotel was comfortable but needs some extreme maintenance.
Unfortunately we found a flea in the bed (we know what a flea looks like to an ordinary bug) spoke to the shift manager that didn’t even apologise!
Breakfast was sad, bacon and sausages had black bits all over them, items were not stocked up! We waiting 20 mins for pain au chocolats to finally make an appearance.
Had one serviette for the table. When I asked for more the waitress explained that she hasn’t got many left when I could see a whole packet on the desk 🤔
We won’t be back thank god!

Stroppy receptionist on check in unhelpful and rude. End of the world when wanted to pay for the meal deal in cash so despite having paid for the room by card had to produce photo I.D it’s a small hotel with 58 rooms. We checked in at 4 but could book a table until 7.30 we met our friends in the bar at 5.30. There’s an offer for 2 cocktails for £12 the only problem is they don’t have a cocktail menu fortunately after 15 mins they found someone who knew the list -all 2 of them. Over the next 2 hours we watched a new girl work her socks off trying to cover the restaurant and bar. There was a total o 5/6 tables in use for the restaurant. There was an other lady covered reception and turned loads of restaurant customers away as they only had 1 chef. We got our table at 7.30 at a table that had had children on it and their food strewn round the floor. Th new girl was helpful but had no support we got our food an hour later . Breakfast next morning was up to a good standard but was busy and struggled to fill the buffet. We love staying at Premier inns as you can’t usually go wrong but this one let us down, they must have lost a fortune in customers turned away and people giving up on buying a drink in the bar area

we go for breakfast every week excellent food, superb service by Dan and Dawn.They are great people, respectful and efficient. will continue to go for breakfast . highly recommended.

Can’t say enough good things about the staff at the hotel. All of them were so pleasant, and helpful. We stayed for one night, and had an evening meal and breakfast, and honestly you couldn’t go wrong with either. The lady who was helping out for breakfast went out of her way to bring me some gluten free muesli, just in case I wanted it, and couldn’t have been more helpful. The room itself was very clean and comfortable, and really good value for money. Would definitely recommend to anyone if you need to stay in the area.

Lovely comfortable bed, clean room and bathroom with good facilities.
Excellent and friendly customer service.
Lovely food good value for money.
Free parking and close to local attractions.

The Game Angling Instructors' Association held its 2025 National Event at the iconic Chatshouse House Estate and based its accomodation and evening meals at the very friendly pm and am staffed Premier Inn, Matlock Hotel - over the period 9th October to 12th October.
Great value and super staff. Thank you to those pm and am staff - great assets to Premier Inn.

Both me and my husband have mobility issues. I have several chronic conditions including two types of arthritis, COPD, irregular heartbeat and prostate issues. On 3rd October, we went down to breakfast and the staff member on duty told us to sit where we liked. So, in view of our disabilities, we chose to sit as near to the buffet as we could. While we were getting some food, the staff member concerned decided to give our table to a family of four and removed our property from the table. We attempted to reason with her, but she was adamant that the family of four took priority over disabled people. Her behaviour was discriminatory, unacceptable and upsetting.

Excellent room spotless, breakfast and evening meal deal was excellent could not fault friendly and helpful staff would definitely recommend and stay again price was good too