Premier Inn Leek Town Centre

Ideal location for where we were going. Lovely spacious room and the bed was very comfortable.
No noise throughout the night which was great.

Space for our car under the building. It cost us £18 for 48 hours.

We stayed for tea on our first night which didn't run smooth unfortunately. Not sure if they were down on staff but we waiting a long time for someone to come and sit us at a table so we took it upon ourselves to find a table. We ordered our meal which took nearly an hour to come. They then forgot to put through my 4 year olds meal so had to wait a further 10 minutes for that. The staff member did reduce the cost of our bill for the inconvenience which we did appreciate. The two lads were very appologetic and were very polite.

Breakfast on the first morning was lovely. Good selection of hot food and hot drinks.
Second morning unfortunately wasnt as good. We were issued a card with our key that stated that breakfast finished at 1030. We headed down at 945 which we were greeted to a not so impressed lady who abruptly told me it finished at 10 despite what our card said. She did later tell us not to rush as she realised we were miss informed but the situation made us feel very uncomfortable and rushed.

I would stay again as the room we couldn't fault and also would stay again for breakfast. Unfortunately not again for evening meals.

Great bang for your buck. On site parking, optional breakfast, and a comfy and spacious bedroom. What more could you ask for.

The Experience overall was 5 star ,All staff we encountered were helpful,friendly and efficient,the room itself was far too hot🥵,clearly an issue with air con fault that desperately needs addressed ...although extra fan was provided which made it bearable..and that is at the end of September!!.room 107 premier plus room...Room spacious and everything easy access,breakfast hot and tasty,housekeeping worked to max with great results,nothing too much trouble ,reception all excellent,therefore we decided not to trigger the good night guarantee...and the bed was soooo comfy!! After working before retirement in the airline industry for Emirates,I felt personally that the overall experience outweighed the balmy nights!!...Thankyou to all for your Moorlands welcome and Attention,Mike on Reception working Tirelessly and everyone we encountered,The housekeeping staff are second to none..and a special mention to Niki on Reception and many other jobs for her hardwork she is a credit to your team..not one for the limelight ,... Management..be careful not to miss this Genuine Gem of an employee..credit where it is due....No hesitation to recommend to others and definitely will be staying again...Thanks Mrs Donna and Mr Ross Whitelaw ..date of stay ..25th September -29th Sept 5 nights in total
Again,
Thankyou

Everything was amazing and the staff are very helpful and friendly. The room was clean and the bed was very comfortable .
Definitely coming back

Great stay. Nice parking, vlean and comfortable. Good value for money. Good room, efficient check in
Thoroughly recommended

From the time we got there to the time we left the staff were absolutely brilliant. Polite courteous and always checking everything was ok with our room etc.
We will be staying there again next time we go to leek.

Couldn't have found anywhere more suitable than Premier Inn for its location, facilities and price. As we were aiming to go walking in the western part of the Peak District, this hotel was ideal. The room was comfortable, spacious and quiet; and the buffet breakfasts (optional) were really good value for money.
Set on the edge of the town centre of Leek, it's walking distance from the cafés, shops, etc within the town. The hotel has its own car park, though there's an extra cost for this which is not expensive. Overall, we'd use it again next time we're visiting the area.

When my daughter helped me book a standard room, she didn't realise that the room doesn't have a fridge. The staff was very nice, and gave us a free upgrade to Accessible Premier Plus room with fridge, as my son has Special Needs with food aversion and needing to drink fresh milk as soon as he wakes up.

Have stayed here a number of times over the years, visiting family in Leek, always enjoyed a warm welcome and enjoyed our numerous visits here.

Our recent visit was for a couple of nights from the 8th August, on arrival we were advised that our premium plus room was unavailable due to the whole oh the 3rd floor being damaged following the bad storm that had recently hit the UK.

While disappointed, the staff went the extra mile to accommodate us, we were reallocate a room, specifically with a walk in shower, we received a refund and complementary breakfast, we were also offered free parking, which we did not require as we had flown over from Northern Ireland.

In rather difficult circumstances , the team at the hotel were excellent and very helpful and we enjoyed a short but really nice stay. We will of course be visiting Leek again and will book here again, but thought I would supplement my previous review, by way of thanking all concerned for their efforts

Ridiculously hot room with no aircon and windows that don’t open.
No restaurant facilities at all with no prior notice of this.
We won’t be staying again.

A lovely stay with our friends, a great base for Alton Towers. Fabulous staff so friendly the gentleman with long curly hair especially x

Very shabby and not up to usual Premier Inn standards! Pre- arrival I emailed several times to add an extra night to our booking due to train disruptions and got no response . Tried to call and the phone was never answered so I ended up booking another night on the website. The day before arrival we were emailed to say no breakfast due to roof repairs but too late to book elsewhere. When we arrived I advised had a 2 night stay which was fine and had to just get key card reactivated for the 2nd day but the room was not cleaned or bins emptied?! Very poor. Room was quiet apart from extra loud air con but shabby and needed painting in some areas. Avoid! Still waiting for refunds for breakfast too!

We have just spent two nights in the leek town centre premier inn.

The windows are sealed and there is no air conditioning. Suffice to say it was like sleeping in an oven both nights. We will not be going there again and will find alternative accommodation in the area.

The restaurant was also closed despite them sending us emails and discount vouchers. Not even open for breakfast.

But the main problem was the temperature of the room. In my opinion a design fault.

Arrived to be told there was ongoing work within the hotel as the roof had blown off 10 days previous. The breakfast we had booked was cancelled and the smell in the corridors was of a damp nature. Also, if that wasn't enough, the air con didn't work and the windows were non opening so the room was stuffy after a nights sleep. The staff were friendly and could only offer us free parking as compensation. Just wish we had been told of the inconvenience so we could of booked elsewhere.

Charged me for meals that were not available as kitchen was closed. Was told that kitchen was closed days before booking but was still charged for meals.

The bed is comfy, all areas clean and nothing is a problem for the helpful staff, especially as we were flooding out. And had to be found other accommodation.

Room was very comfortable and lovely bed. Loved the air conditioning as weather hot. Due to issues in the hotel no hot breakfast available but continental breakfast supplied free of charge . Staff very friendly and happy to.help with any issues and loved late check out which was ideal for our stay

My husband and I had an overnight stay at Premier inn Leek, and having not the best start to the day we were greeted by Mark the manager. He was kind, understanding and professional without being too formal. He quickly sorted our room which was perfect for an overnight stay. When we returned to the hotel we had drinks in the bar, with again good service. After a good night's sleep we took advantage of the complimentary breakfast which was fab, and Mark was on duty as we checked out, and asked us if we had enjoyed the wedding we attended. A very good experience from arrival to leaving and a big thank you to all the staff (particularly Mark and we hope your car gets sorted!).

After reading the reviews on here with regard to friendly staff, we were very surprised with our checking in experience yesterday.
We had booked an early check in - the staff member on reception didn’t greet us and after appearing to struggle with the computer system, lost her temper, snapped at us and stormed off.
Another staff member took over, and once again didn’t greet us. I asked him if he was the manager - he said he was. We were fairly stunned by the previous staff members loss of temper and I said that I expected an apology from someone. The manager neither acknowledged that there had been a problem or apologised for it- he simply said that he was going to check us in.
No one spoke to us about the incident and the staff member who initially dealt with us was present at our breakfast and check out yet never spoke to us.
We had booked breakfast but were informed prior to our visit that no cooked food would be available.
All in all an unnecessarily unpleasant start to our nights stay, with a very poor response from the manager.
The hotel had a generally unpleasant damp smell in the stairwells and corridors and the air vent in the room was filthy- see photo.
The bed appeared clean.

The staff and the breakfast were amazing however the rooms have no shampoo (body wash is not going to do it for me), no lotion, no tissues and no phone. No phone makes it extremely difficult for overseas visitors to contact reception. Even the charming lady on reception who confirmed that these amenities were not offered in the hotel states that they were a budget hotel ‘but maybe not - we are quite expensive’.