Premier Inn Harlow North - Harlow Mill

We had some problem with the room and Sarah the receptionist was very nice and helpful and sorted everything for us she changed the room for us

We stayed here as had a family party to go to and travelled 2 hours to get here. I was disgusted after I had given my 4 year old son a bath to discover mould in the bathroom. As we had to get ready quickly to get out we didn’t get a chance to tell the staff until we got downstairs to go to the party, but there wasn’t anyone on reception so had to wait until the morning to say something. There was also a smell in the room because of the mould. We woke up the next day to all feeling congested especially my son. There was also a sock left under the bed so I’m guessing our room wasn’t thoroughly checked before arriving. I found out from a staff member that they are having issues with mould because of their guttering.

I was happy that I was still alive the next morning. As a woman travelling alone I didn’t feel safe. I was given a room ground floor with windows on side. I was a late check in and my room number was given out loud with multiple people in reception. I didn’t appreciate that. Other hotels have been very mindful of a woman travelling alone. The bathroom was cold and worn down, the whole room and corridor smelt damp and most of the water from my shower ended up in the ceiling! I gave up at that point and had a wash using the bath tap!

Easy booking, nice quiet location and was greeted by the lovely receptionist. Sarah was chatty, efficient and made it easy to check in. Thanks so much

We had a wonderful stay at Premier Inn Harlow Mills, and we couldn’t be happier with the experience. The hotel was clean, comfortable, and peaceful! everything you hope for after a long day of travelling. The room was spotless, the bed was incredibly cosy, and the overall atmosphere made it easy to relax.

A special mention has to go to Ana on reception, who truly made our stay exceptional. From the moment we arrived, she was friendly, welcoming, and genuinely helpful. She checked us in with a smile, made us feel right at home, and went above and beyond to ensure we had everything we needed. Her warmth and professionalism really set the tone for our visit.

We also had a lovely experience at the Beefeater next door. The food was really nice, freshly cooked, and great value for money. It was the perfect way to end the day, and we enjoyed every meal.

We would definitely stay here again! highly recommended!

I want to thank and commend the hotel Manager Paul for his exceptional service during our stay. He was not only pleasant and very polite but also incredibly helpful in addressing the cleanliness issues we encountered in our room.
Would stay again !

Paul the Premier inn Manger was very Helpful and Got us Moved into a new Room the Staff are all very Helpful 500% Feedback Gose to Paul & Staff we will Return Steven Bev

Ground floor. Paul The Hotel Manager 👨
Fantastic Service and thanks for Sorting
Out the Room for us 500% Feedback will stay again

Excellent service. Welcoming staff. Place was clean and tidy. Easy to deal with and my experience was good. Would recommend

Yes the hotel is a little tired in places, but the staff were helpful and courteous. Good to be able to safely park the car. The adjacent restaurant was fine, but breakfast is not available until 07.00, so if like me you need to leave early, it is a little inconvenient. In general though, the hotel is comfortable and I have stayed previously and would be happy to stay again.

Worst premier inn we've stayed at. There was a funky smell in the hallways and in the rooms. Some interesting suspicious stains on various bits of furniture. When we got there it stank for bleach in the room which we worked out was around the window, maybe trying to get rid of some of the black mould that was around the windows. Room felt extremely damp too. Oh and the head board had clearly met some sweaty heads in it's time TV turned on then you couldn't do anything with it. And if you fancy a lay in, we'll not to worry you'll hear everything everyone else is up too from the early hours onwards.

The staff were really helpful especially the reception Sarah who greeted people with a large welcoming smile and very willing to help

Your staff was great very welcoming and great sleep as I was working nights will be staying again in the future I will be spreading the word about this premium inn in Harlow mill

Tired room, overpriced, many niggling small faults, small room. Heating controls either a mystery or did not function. Long time since staying at Premier Inn, probably be as long before the next time. Compared to Holiday Inn Express, there is none.

Arrived at the hotel at 21.15 to check in after driving for 3 hrs, walked into the lobby and was completely blanked by the receptionist and told to wait, there was no cue. I told her I had a reservation and asked what time breakfast was available she said between 7-11 gave me the key. There was no hello or welcome to the hotel. We decided to have our evening meal in the beefeater next door. We walked in and trevor was at the front desk i asked for a table for 5 people and was told we would have sit in the bar even though the restaurant was completely empty. We ordered the meals which came to nearly £90 the food was disappointing with the smallest portions I have ever seen.
Returned the next morning for breakfast and was told by Trevor that we should of booked a time slot for breakfast, I explained we was not told by the hotel and another customer next to me confirmed he was told the same.
We were given a seat and Trevor offered to book us a time slot for the next morning for breakfast. We attended a wedding that evening.
Next morning we arrived for breakfast at 10 as confirmed by Trevor and was told that there was no booking for our room number. We had to wait for 20mins before being offered a table, there was no water orange juice or apple juice available, I left before my partner and then my partner was charged £34 for breakfast when I prepaid when I booked the hotel room. The whole experience was horrendous, there was no communication between the hotel and restaurant would not recommend to anyone,

Good things first: Friendly staff,comfortable bed, quiet room…but room was very cobwebby with resident spiders and a thick layer of dust on lampshades and heaters. Furniture had peeling laminate, curtains of different lengths on the same window instead of a matching pair, worn carpet and kettle was scaly.Wifi wasn’t great. Breakfast and dinner supplied by the Beafeater- the smell of sewage as you walked through into the restaurant in the evening was grim but the food was good.Staying to attend a wedding- would not choose to stay again.

Very poor hotel with other guest making too much noise overnight. Unable to make contact with any staff at 0230 to complain about noise from other guests. Will never stay at this hotel again

We stopped here on our way back from LeShuttle to Leeds. Nice location and building. We enjoyed breakfast at the pub opposite although would prefer to serve ourselves the cooked breakfast. The only reason for the 4 stars is that we struggled to sleep because of the how hot the room was overnight although it did have a fan, which helped somewhat. It was only a problem because of the heatwave at the time.

This hotel is set in a very tranquil setting with lovely canal walks nearby. We even walked to local leisure park, so enjoyed our walks.
This is our 4th time at hotel and did experience cleanliness issues in the past, but felt on this occasion, our .last, to write a review.
The initial reception on arrival was very unwelcoming. Considering it being our 4th time. The following morning when we greeted reception with a good morning it was not reciprocated. The hotel has very tired decor. Our room had tired carpet with fray ends at bathroom edge. Fan full of dust. And when you open window we noticed lots of cobwebs.
Despite hotel issues, Lovely setting beefeater on site for breakfast which was OK.
We won't be returning.

Awful experience. Rooms, small, tired and shabby. Evidently you are only entitled to compensation if you have a “disturbed’ nights sleep. Doesn’t matter that the rooms are awful and require refurbishment. Restaurant appearance of similar disposition.