Premier Inn Harlow North - Harlow Mill

loved my stay at hartlepool marina.lovely views over the marina. hayley on reception was excellent a credit to the company.

We had some problem with the room and Sarah the receptionist was very nice and helpful and sorted everything for us she changed the room for us

Great hotel Erika on the front reception was exceptionally helpful with any concerns that I may have had during my stay at the premier inn

Lovely stay again! Erika on reception was so helpful, assisting with my any troubles I had (losing keycards mainly) always smiling. Keep up the good work!

We stayed here as had a family party to go to and travelled 2 hours to get here. I was disgusted after I had given my 4 year old son a bath to discover mould in the bathroom. As we had to get ready quickly to get out we didn’t get a chance to tell the staff until we got downstairs to go to the party, but there wasn’t anyone on reception so had to wait until the morning to say something. There was also a smell in the room because of the mould. We woke up the next day to all feeling congested especially my son. There was also a sock left under the bed so I’m guessing our room wasn’t thoroughly checked before arriving. I found out from a staff member that they are having issues with mould because of their guttering.

I was happy that I was still alive the next morning. As a woman travelling alone I didn’t feel safe. I was given a room ground floor with windows on side. I was a late check in and my room number was given out loud with multiple people in reception. I didn’t appreciate that. Other hotels have been very mindful of a woman travelling alone. The bathroom was cold and worn down, the whole room and corridor smelt damp and most of the water from my shower ended up in the ceiling! I gave up at that point and had a wash using the bath tap!

Easy booking, nice quiet location and was greeted by the lovely receptionist. Sarah was chatty, efficient and made it easy to check in. Thanks so much

A good stay in the hotel. Clean and well presented room. Erika on the desk was very helpful with sorting my accommodation and parking out as well as assistance with amenities in my room

We had a wonderful stay at Premier Inn Harlow Mills, and we couldn’t be happier with the experience. The hotel was clean, comfortable, and peaceful! everything you hope for after a long day of travelling. The room was spotless, the bed was incredibly cosy, and the overall atmosphere made it easy to relax.

A special mention has to go to Ana on reception, who truly made our stay exceptional. From the moment we arrived, she was friendly, welcoming, and genuinely helpful. She checked us in with a smile, made us feel right at home, and went above and beyond to ensure we had everything we needed. Her warmth and professionalism really set the tone for our visit.

We also had a lovely experience at the Beefeater next door. The food was really nice, freshly cooked, and great value for money. It was the perfect way to end the day, and we enjoyed every meal.

We would definitely stay here again! highly recommended!

I want to thank and commend the hotel Manager Paul for his exceptional service during our stay. He was not only pleasant and very polite but also incredibly helpful in addressing the cleanliness issues we encountered in our room.
Would stay again !

Paul the Premier inn Manger was very Helpful and Got us Moved into a new Room the Staff are all very Helpful 500% Feedback Gose to Paul & Staff we will Return Steven Bev

Ground floor. Paul The Hotel Manager 👨
Fantastic Service and thanks for Sorting
Out the Room for us 500% Feedback will stay again

Excellent service. Welcoming staff. Place was clean and tidy. Easy to deal with and my experience was good. Would recommend

We arrived at the venue an hour early, the girl on the desk was talking on her mobile phone, we were offered early access to our room for £15. I'm glad we didn't pay it, parking was £3 also which we did had to pay, although we couldn't get a disabled bay. We checked in to our room once we had been out with friends. We couldn't get to sleep due to the noise made from people moving around the hotel, we were woken up early for the same reason, it was awful. We won't be returning. The only good point was the view.

Yes the hotel is a little tired in places, but the staff were helpful and courteous. Good to be able to safely park the car. The adjacent restaurant was fine, but breakfast is not available until 07.00, so if like me you need to leave early, it is a little inconvenient. In general though, the hotel is comfortable and I have stayed previously and would be happy to stay again.

Worst premier inn we've stayed at. There was a funky smell in the hallways and in the rooms. Some interesting suspicious stains on various bits of furniture. When we got there it stank for bleach in the room which we worked out was around the window, maybe trying to get rid of some of the black mould that was around the windows. Room felt extremely damp too. Oh and the head board had clearly met some sweaty heads in it's time TV turned on then you couldn't do anything with it. And if you fancy a lay in, we'll not to worry you'll hear everything everyone else is up too from the early hours onwards.

Visiting Hartlepool for the football
Stayed ta Premier Inn Quay Side and to be honest it's one of the best Premier Inns that I've ever stayed in

The staff were really helpful especially the reception Sarah who greeted people with a large welcoming smile and very willing to help

Lovely hotel set in the Marina. Very clean , all amenities, very comfortable. All in all a very pleasant couple of nights and will be back.

Your staff was great very welcoming and great sleep as I was working nights will be staying again in the future I will be spreading the word about this premium inn in Harlow mill