Premier Inn Merthyr Tydfil

I was disturbed again and again throughout the night by people sleeping in camper vans my outside window when l complained nobody on reception bothered . I had a sink that took 10 minutes to drain as it was blocked nothing done for the 2 nights l was there . Complained under the “ good night guarantee “ but because it wasn’t recorded l was refused ( how was l to know that l had to ask for this ) I have used PI many times this is the first time l made a complaint/ claim and it appears Customer Service is a misnomer !!
DO NOT stay here

In need of a full refurb. Avoid and book elsewhere. Poor quality food at the restaurant again scruffy in need of a refurb.

The Premier Inn was fine - fairly quiet, which probably would have meant a good night's sleep if it wasn't so hot. The room was baking despite the window being open all day and although they provide a fan (essential really) it didn't do much to cool us off. Definitely needs an upgrade to get some air conditioning in.

Excellent accommodation!! - but lousy restaurant next door (Table Table). Don’t expect great things for your breakfast.

The family room is quite small and was black mould on silicone around bath, could do with a refurb, staff at reception were excellent, pub which is in same location that you have breakfast in could do with tidying up as outside windows are rotting away and needs a good paint. Breakfast was good.

The hotel is great for bike park wales. The staff and hotel were very mountain bike and mountain biker friendly.

The room was good with everything in place and a comfy bed.

The premier inn breakfast as normal was good.

Car parking was secure and within a few minutes of Bike park wales

Although the bathroom was showing some wear and tear the rest of the room was ok. The lack of glasses in the bathroom and the few tea/coffee sachets seem to indicate they are trying to save pennies.
Nothing but praise for all the staff. Helpful, friendly and generally nice people.

Bed comfy. Property is over 2 buildings - hotel and bar/restaurant. Bar closed at 10pm on night 1 and 9pm on 2nd night. 9pm for residents too!! Hotel was clean and obviously had a recent refurb but let down by water damaged skirts in the bathroom and blackout curtains that don’t fit so a waste of time. Bar/restaurant was old and tired with poor customer service. Not one smile! Ridiculous bar timings even for residents

Welcoming & friendly staff. Simple check in & out. Bed was comfy the only thing id say is the pillows werent so great. Fantastic location for hiking Pen Y Fan. Only 20 minutes from Pont ar daf National Trust car park. A pub/restaurant just across the car park & plenty of places to eat nearby. There is also a Co-Op within walking distance

Overall the hotel is ok. Food is ok for basic pub grub and breakfast is better than other Premier inn’s. Bed is comfortable and the whole place was clean. Only downside is it’s a bit tatty and makes it look a little rundown. Oh and the hotel is so warm would definitely benefit from aircon.

Stayed 1 night in March 25
Good - check in straight forward, room was generally clean if a little dark, good size tv in room
Bad - linked restaurant in need of refurbishment, hotel not the easiest to drive into as entrance road is just prior to roundabout , standard of room ok nothing special

We stayed here for the weekend visiting some friends
room was spotless when we arrived also cleaned daily if requested, staff were very polite & helpful. Will definitely be staying again
Also a lovely outdoor area opposite at the restaurant which we enjoyed

So disappointed, checked in after work here for 1 night ( funeral next day ) .
Only realised gorgeous bad / dirty bathroom was after going to eat in the local pub as had not been in there prior. Then saw how dirty the actual bathroom was, this including the door , bath , ceiling . Please see all attached pictures

The meal was lovely but the best part was the superb service. The lady behind the bar and the two servers were so pleasant and helpful, it was such a nice place to be. We are here under difficult circumstances and you have made things that bit easier. Thank you.

Stayed at this hotel for a business trip at the start of October. Rooms were very much your standard Premier Inn room so no complaints there. However make sure to check your invoice before you leave.

At check in I was incorrectly told I had not selected breakfast as part of my booking and would need to pay again. I was also told I would be unable to get an invoice for my booking or receipt for my additional payment until check out. Bit odd but okay.

Checked out two days later and the same woman was working reception (I won’t mention any names but this individual needs additional training). I had to ask for the invoice and on inspection I learnt not only did my original booking contain breakfast each morning BUT a second breakfast had been added and charged for each day. When this was questioned I was told I couldn’t have a refund and I would need to wait for a manager to process it later that day. I was told I would receive no further communication from the Premier Inn and just needed to trust I would get the refund… when asked why I was misinformed at checkin I was told ‘it’s a new system.’ Unacceptable, a colleague of mine was also impacted by the same individual giving the same mis-information.

Our room wasn't in great condition which can sometimes be the case in large hotels. The manager offered a different room and was quick to get that sorted for us.

Very happy with how the issue was handled. Staff at various times of the day were all engaging and friendly.

Shower and bed were great.

Also worth noting, you can bring your bike into the room for safe keeping.

From the moment I arrived I was made to feel welcome, the lady who greeted me checked me in with a smile. My room was clean, comfortable and stylish (I'm used to Travelodge which I do love but I'm a fan of purple). The bed was super comfortable but rather higher than I'm used to which wasn't a problem for me, but someone shorter might struggle.

I ate in the on site restaurant and had the most delicious salt and pepper calamari for a starter that I've ever had, the staff there were friendly and I felt comfortable there as a lone diner. My main of a salad with grilled chicken was nice, although I didn't like the fact the salad vegetables were cut up into tiny pieces as it made it difficult to eat. The sticky toffee pudding for dessert was yummy.

I slept well and had a lovely warm shower in the morning using the supplied shower gel which was a refreshing scent. I was then ready to continue my journey and sent on my way with a smile by the lovely lady who had checked me in (she assured me she hadn't been sat there all night).

Would I book a Premiere Inn again? From this experience it's a yes from me.

One thing I would say is the image on the website is of the restaurant building and not the accommodation which is a little misleading

A welcomed place to rest and refresh after a day mountain biking.
They even let you keep your bikes in the rooms so you don't need to worry about security.

Friendly staff. Clean room, comfy bed. Minutes from the bike park. Can take your (clean) bikes into the hotel room.

Breakfast was tasty but service was a little slow.