Premier Inn Newport Wales - M4 J24

This was a lovely stay, it was clean and comfortable and the staff was lovely and helpful. Shout out to the receptionist and housekeeping team. Well done guys

A run down Premier Inn. I have stayed at many including other in the area and will avoid this one until it is refurbished.

Broken light switches beside the bed and a broken light bulb, TV not working. It was reported to the hotel.

We ate breakfast at the restaurant next door and you could see the tide of dirt on the fabric chairs, they had clearly not been cleaned for years.

Lovely welcome by a very friendly member of staff called Cath … free biscuits and a welcoming conversation… room was acceptable but a little tired as is the hotel as a whole, however towels and sheets were fresh and clean.

Great stay, Good location and car park, Very good food at Beefeater next door,
Lloyd was amazing from when we arrived, He was friendly and went to so much trouble to help us when we had difficulty with the TV, He really added to the enjoyment of our stay, It was very clean and comfortable,

Amazing Premier Inn staff, Tara and Jess were phenomenal from the get go. Great location, lovely facilities and great parking.

I recently stayed overnight with my daughter and found the staff to be very friendly and overall had a comfortable night and great breakfast.
However, having checked in and entering the bathroom, there was a severely cracked tile under the sink which was protruding and could have caused an injury. The receptionist was apologetic and gave us another room, which was not as nice, but still comfy.
This was rather frustrating, as Unfortunately for the hotel, we stayed last year, and experienced a faulty sink panel in the bathroom which fell off and landed on my daughters foot while she was brushing her teeth!
The staff were all very nice but it was disappointing to stay once more with yet another unacceptable bathroom issue.

Only reason for not giving 4 stars is the lack of TV entertainment in the room and the guide wasn't giving all the info. I have tried plugging my device into your HDMI but nothing happens. Other than that it was a good night's stay.

Gill was very kind, friendly and helpful during our stay, can't thank her enough. Hotel was clean, comfortable and warm.

Not a great experience. The hotel is very tired, dirty carpets/seats in the restaurant, with out of order mens toilet, and encouraged to use the disabled toilet which was filthy. Room bed was flat and soft, pillows had seen better days, flat could do with a refresh. No hot water in the bathroom, only tepid, the shower tap moves from its fitting when turned on, the shower curtain doesn't fit over the bath, the shower water power is lacking. Staff looked tired, working until midnight Saturday and in for breakfast at 6am, not much sleep for the staff. Dirty (7) cups in the breakfast area, cold breakfast, dry bread. Staff were very nice but the entire place is dirty and tired, not hygenic in places and certainly not as advertised on television. Disappointed and less likely to stay with Premier Inns in the future.

The hotel was clean and the room was lovely. The receptionist Cath couldn't do enough for us, and made our experience even better.

Stayed here recently and had a really good experience. The room was clean and comfy, the bed was super cozy, and the staff were all really friendly and helpful. The location was easy to get to and there was loads of parking, which made things simple. Great breakfast and evening meal in the restaurant. Overall, a relaxed and pleasant stay.

Staff were incredible super speedy check in the room was in immaculate condition we felt right at home no questions were to much bother for the staff will definitely be staying again

We booked 3 double rooms and a family room, the 3 double rooms were very clean, everything you needed in them, very comfortable beds especially the queen size ones, tea, coffee etc supplied in the room, we had to ask for decafe which wasn't a problem, staff were amazing, so helpful and friendly especially Lloyd what a star you are. The tv worked, internet a little slow, rooms quite warm but we kept the window open, blackout curtains did their job, bathroom brilliant, towels supplied, love a bath, nice to have the option of both shower and bath, absolutely brilliant stay, the family room on the ground floor looked like it could have been updated like the rest of them, free extra tea, coffee, biscuits, hot chocolate etc at recpetion. Nothing was too much for the staff, would definately recommend to go here. Beefeater opposite perfect for evening meals and breakfasts, what more could you want? We booked for the Cardiff half marathon which the family were running in, perfect. Thank you for making our stay memorable. Gonna miss you Lloyd.

Lovely hotel close to M4 and Cardiff . Stayed recently for work and the staff were lovely . Tara on reception was lovely sorting an issue I had as I had forgotten my charger cable and she managed to source one for me .
Would definitely stay again

Welcoming staff, clean room and comfortable bed. We stayed for a recent festival in Chepstow the receptionist was so helpful in giving us local information and hints and tips for parking which saved us getting stuck in the bedlam when everyone tried to leave. Thank you would defiantly use again if in the area.

Warm welcome from reception, quick check in and tables booked at the adjoining beefeater. Where we had a lovely evening meal.
Clean rooms and as always from premier inn comfy beds (it’s the best part) would definitely return.

Room is so hot the smell in the life and the hole place made me feel ill we left just after midnight never again stay away people

After choosing her to stay for 2 nights for a wedding a few miles down the road the location was great.
Staying as a family - 2 adults and 2 kids, one of which is autistic and the sight of bugs / spiders terrifies her.
After checking in rather late 9pm after a long drive, the kids were tired and wanted to go to bed.
Sadly - after pulling back the covers on two of the beds - could not believe not 1 but 3 bed bugs in the bed, 2 on the sheets and one on the pillow which is absolutely unacceptable for a hotel with high turn over. You can imagine how my daughter reacted to this!
After informing reception - they advised me to leave the room and find a suitable one in replacement.
Even after finding another room, we examined the whole sheets and pillows incase of finding more. It took hours to settle my daughter.

Reception stated they would refund me breakfast which I had paid for and advised me to speak to management who was available in the morning. After speaking to Jessica - the manager on that morning I left feeling frustrated and disappointed as a paying customer. She advised me they sent a colleague in to check the room soon after we left( as if to say she didn’t believe me despite showing her photos and videos) and stated they also found them in the room and advised me they have requested a team to clean the room.
I felt that refunding breakfast offered very little of an apology and ruined the stay we had for a family wedding.

Dirty, dirty and dirty.
The smell in the corridor was disgusting, the room smelt of damp and i am pretty sure there were bedbugs
Breakfast next day was similar, flies over mushy fruit and smelly carpets.

If you want drug wrappers along the corridor then have a good time 🥳 also a damp smell as soon as you went into the room and a spongy bathroom floor. Also as a family of 3 there was a rubbish bed. Was a sofa seat no mattress. Honestly I would avoid this place 💯