Premier Inn Folkestone - Channel Tunnel

The standard of this premier inn was much higher than those that I am used to in the UK.
Great location, 5-10 minute walk from the main station.
Clean, good bar area, great breakfast and the staff were all very helpful and professional.

Only minor criticism, no power sockets or usb charging points near the bed and only a two coffee sachets left in the room for a 2 night stay for 2 x adults, not something I think I should be asking for and chasing.

Tip for any Elvis fans visiting Bad Nauheim, it’s only 20-25 minutes journey from the main station.
We can recommend the Frau Rauscher Apfelwein restaurant across the river, authentic German cuisine

Hotel....well located. 5 min from main station, 10 minutes from river, 15 min walk from.old town.
Actual street and surrounds a bit seedy though.
Hotel clean, room spacious and comfortable. Free wifi.
Restaurant has small menu- soup, pizza drinks. Food was very good.

Check in easy, some staff less friendly than others.

Friend got ill and required medical attention. Jobin on front desk was amazing. It was new years day so things were closed. He persisted and found a doctor who would come to hotel.
Jobin also followed up with us throughout the day. He was outstanding, thank you! The 5th dot/star is because of him. We were very appreciative of his help and support as the overnight dedk guy was not helpful at all.

The hotel is very nice. The rooms are clean, confortable. It has a parking with extra charge but it is very convenient when you travel by car. The breakfast is good. The staff is excellent, very helpful.

We had a great comfortable stay at the hotel. The checkin was simple and friendly, the room was quiet, well equipped, cosy and clean. The hotel is also well located and a short walk to the main train station and into the centre of of the city. There are also lots of restaurant close by to choice from.

We recently stayed at this hotel on 28th November. Room was very clean and the bed comfortably. We was pleasantly surprised when opening our room to find a nice bottle of wine and chocolates.

Very good location for visiting Faversham , Whitstable and Canterbury . Rooms very clean and staff very friendly and efficient .
Perfect base for a friends ‘weekend in North Kent .

i recently visited this fantastic hotel, it had nice clean rooms and a very comfy bed, there service was impeccable it was all around amazing

Myself and my autistic 16 year old twins came for one night to the premier inn in folkestone and we had dinner on the saturday night whilst there was a large party of noisy young men in the dining room.
We asked to have our meal in our room but the ladies in the dining room were amazing and obviously saw the distress of my twin girls and so allowed us to eat our dinner in a quiet area away from the noise!
They brought our dinner to the table, gave us drinks and looked after us.
Jess and Izzy (my twins) wanted to say that they were so happy that they were looked after so well and wanted me to write a brilliant review for all the staff!
Thank you so much! Our hotel stay was SO lovely and we wanted to thank all the staff in the dining room on Saturday 22nd November 2025!

The bed was good, room was clean. Needed to have USB sockets in the bedroom, the lack of them was an issue. Went to the Cookhouse, next door, would not go again. Was going to eat but only had a drink and then left, staff could have more friendly.

Not a great experience. Self booked in which was quick and easy. The room felt like an ice box, even when we turned the heating up to 32 degrees it’s only powering a small radiator in the corner which cuts out at 18. Floors/ walls are thin and you can clearly hear the people above you talking. Who ever was above us today I hope your ok, you woke the whole family up with a the loud bang when you fell out of bed at 0230.

At best only had a few hours sleep.

A very disappointing night.

This hotel is being refurbished. The room was clean, with comfortable furnishings. However the heating system needs looking at. The room was exceptionally hot despite no heating on and window open and fan on. We could not sleep due to the heat.

I recently stayed at this hotel and had a pleasant experience. The rooms were clean and comfortable, with all the essential amenities provided. The staff were friendly and attentive, always ready to help with any requests. The location was convenient. Breakfast was tasty with a good variety of options. Overall, a great place to stay for both business and leisure trips. I would definitely recommend this hotel to others.

Average Premier Inn really. The room was smaller than other PL hotels we have stayed in and Dias a bit cell-like. It was also very hot so making sleeping difficult.
On site restaurant (breakfast) was OK
Parking more than sufficient
Staff very friendly and helpful.

Only one night stay as very close to le shuttle. Lovey room good night sleep. Helpful staff. Didn’t stay for breakfast but looked very good value for money.

I stayed at this hotel while on a business trip. I arrived early and the most helpful, caring young lady who checked me in early with no fuss . Very polite and professional with a smile on her face for each guest she met .

We booked to stay for my boyfriends birthday as we were seeing a show in Faversham. Unbeknown to me he proposed that night and on returning to the hotel the staff went above and beyond to help us celebrate. They were absolutely amazing and I can honestly say its the best Premier Inn we've ever stayed in and our room was fab too. Thank you all so much for making it so special for us.

Our group of friends stayed for three nights. The staff were friendly and helpful throughout our stay, and it’s clear they’re doing their best. However, the hotel wasn’t quite up to the usual Premier Inn standard. On the first morning, breakfast was disappointing — there were no toasters available, and the plates were cold as the plate heater was broken.. On our last morning, the food delivery hadn’t arrived, so breakfast options were very limited, no baked beans, tomatoes or black pudding. Cold plates once again. The previous night, chips weren’t available in the restaurant, and guests were offered salad with fish and peas instead.
There’s a new manager in place who has only recently taken over from management that didn’t perform well, so hopefully things will improve soon, as the staff themselves were excellent.

Clean, spacious, comfortable and v quiet.
Good breakfast selection, full English and continental
Friendly, helpful checkin staff and in the restaurant

Excellent location for the tunnel. Reasonable value for money, good sized bed, large bathroom and good quality soap. WiFi bit feeble but free

Booked for my birthday weekend and from the moment we arrived the staff were friendly and helpful. Went to a show in Faversham the Friday and I promised to my partner. Upon our return and the staff finding out they went above and beyond to help us celebrate, bubbly and even a card from them all. Absolutely lovely service from an amazing team , lovely humans and the best premier inn we have ever stayed in. Can't wait to return.