Premier Inn Basildon - East Mayne

Extremely poor and not at all a very nice hotel. They need, better service in hotel, better room quality. They had the washing machines and driers running at 11pm! Couldn't get to sleep. The rooms were never cleaned and serviced! They require better heating in the room as it was very cold. They need better restaurant food, extremely poor with slow service.

I booked this on the day I stayed, £60, checked in at 15:00
Was considering extending to a second night but the price had shot up to £96. I stayed with a competitor the second night for £55.

I had an amazing experience at the east mayne location. Room was nice and clean. Staff were polite, friendly and had great customer service. Above and beyond from the team there. Many other premier inns could learn from them!

Everything in the room was spotless, and the bed sheets were crisp and as white as snow.Thank you for your services………….

I’ve been staying at this hotel for business since May 25, and it has been an excellent experience. The hotel is ideal for business travelers — the rooms are spotless, comfortable, and well-maintained. The staff are consistently friendly and professional, always making sure guests feel welcome.
A special mention goes to Leigh at reception, she is exceptionally friendly, helpful, and always greets guests with a warm smile. Her welcoming attitude and cheerful personality make me feel right at home, even when I’m away for work. She’s always happy to answer any questions and ensures every stay is smooth and pleasant.
Overall, this hotel offers a perfect blend of comfort, cleanliness, and outstanding service — highly recommended for anyone traveling on business.

There are two more Premier Inns in the area that I haven’t used but I’m very pleased that I chose this particular Inn. Quite easy to find and situated in what seems a quiet area and close to where I needed to be. Room smaller than some but very clean and brightly lit. Up to date walk in shower. Best aspect was the extremely pleasant receptionist, Leigh, who really couldn’t have been more welcoming and was very helpful when I needed to arrange transport. Doubt I’ll ever visit Basildon again but the hotel will at least be a pleasant memory.

Great service on check in Leigh was exceptional.
Really efficient and helpful, way up and beyond returning my car keys when carelessly leaving them at reception.

Jackie went above and beyond can’t thank her enough very friendly made me feel at ease nothing was too much for her, room was clean comfortable bed.

Jackie was a star.

I was met by this lovely lady on check in who was a complete breath of fresh air.

She explained everything that I needed to know including booking my table for breakfast.

The rooms were clean and had everything I needed. The bed was super comfy. I do feel parking should be free to guests.

I would definitely return again and would recommend this hotel for business or for pleasure.

Friendly and helpful staff with a fabulous accessible room. Last minutre booking so was quite expensive but book early and its a bargain. Room was clean and exactly what I needed.

We booked 2 rooms at the East Mayne hotel. One room was for a friend with limited mobility and very poor vision. I realise that the reasons for the closure of the Beefeater were somewhat out of their control, but the late notification was not good.
Having contacted the Customer Care centre to see if they could relocate us to another inn in the area, my experience with this department left me with a bad taste in my mouth. They may be good at taking bookings and payments, but when they had to try and resolve customer issues they fell dramatically short. When I rang and eventually got to speak to someone, with a view to being relocated, the agent couldn't help, and said they'd get their manager to contact me in 30 minutes. Needless to say I didn't receive a call so I called again, and spoke to a different agent who also promised to get their manager to call me. Surprise surprise they didn't call either. So reluctantly I had to accept that for our stay, we would have to get in the car in the evening and morning and travel about 4 miles to another Premier Inn which had a Beefeater which was open. I don't know the area yet was left to sort this myself.
Not ideal at all for our disabled friend.
Shocking customer service.
On a positive note, the staff at the East Mayne hotel were very helpful, and although the rooms in my opinion are a little tired they were clean and the bed was very comfortable. The Beefeater staff were also very good and looked after us during evening meal and breakfast, so a big thank you to the hotel and Beefeater staff.

We had a horrible experience in the hotel. Mainly in the restaurant. There are mice running freely IN THE RESTAURANT. When I complained the really lovely bar manager was apologetic and a refund was offered. We obviously declined the breakfast in what only can be described as dingy and dirty restaurant. I felt so sorry for the waitress. It thoroughly ruined a weekend that we had been so looking forward to as we were going to the party in the park. There was a note on the door explaining the restaurant would be shut next week but of course they were going to sort out the rodent problem. There was a mousetrap next to one of the tables. Why on earth did the restaurant remain open when the management knew there was a mouse issue? It completely ruined it for us. The room was basic and not too bad. I couldn’t wait to get out of there.

Chose this hotel as cheapest when visiting family but then had to pay for parking so worked out more than usual Premier Inn.
Stayed in family room on ground floor.

Needs decorating rooms VERY tired, drawer broken so used spare bed to put things on.
Broken lamp on desk.
Fan was on but very warm in room. Bed and pillows ok.

Had meals at restaurant this also needs decorating awful musty smell in dining area but food ok, staff do there best but not enough of them.

Children running about above our room late at night and 5am.

Wouldn't stay again or recommend.

Only stayed one night but that was enough, staff were friendly, the room we stayed in was very small, bed was lumpy and pillows hard, very hot and stuffy, had paint peeling off the walls but was clean and tidy and it was quiet, and we had stools as bedside tables not big enough to use really, didn't stay for breakfast so can't judge, carparking was 6.50 per night, we have stayed at a lot of Premier Inns and this wasn't the best but not the worse either

Convenient, quiet.

We stayed the the Watermill Premiere Inn Basildon South recently. Very friendly reception. Clean comfortable room although very hot. Very convenient for our needs. Lovely park nearby for an early morning walk too. Good substantial breakfast.

Rooms so hot had 2 fans which didn’t work that well we stayed 3 nights not once did we had house keeping room smelt also in the corridors smelt bad to the breakfast was terrible place needs a deep clean feet sticking to the floor would not be staying again very poor

Third stay here, staff lovely. When booking no telephone answer from premises. Booked through main premium inn site, needed walk in shower,they couldn’t get reply to request. Room had shower but over bath so couldn’t have shower during our stay. Think will look elsewhere next time but that is a shame as very near family.

I’ve had a wonderful stay so far at Premier Inn Basildon (East Mayne) while travelling for business. I was pleasantly surprised to receive an upgrade to a larger, more spacious room, which made my visit even more comfortable.

Check-in was quick and efficient, completed in under five minutes, and I was warmly welcomed by Leigh, who was incredibly helpful and friendly.

Travelling for work can sometimes feel isolating, so it truly made a difference to have such a kind and genuine conversation with Leigh. She’s a real credit to your team 🤍🫶🏻

Clean room

Friendly/helpful staff

Reasonable car parking charge

Tired looking bathroom

Several breakfast items not available

Decent value for money

No air conditioning (declared on website)

Easy booking via app.

Needs refurbished..