Premier Inn Nottingham West

Just as I was stepping into the shower I realised there were no towels in the room. Had to get dressed again - long walk to reception. Overnight desk staff handed me towels with no apology and smirked in my face when I asked for one.

The lack of towels was a minor but annoying hassle. The attitude of the staff really got under my skin.

The beefeater next door has the rudest male and female member of staff I've ever encountered. Order side saled, which came as a pate' starter for somoene else. Threw myvside salad on my table. No manners. Only two staff serving, constantly moaning. Takes 20 mins to order food. Never again

We stayed in a standard double for two nights room was very clean and warm for November nights bed was comfy with a walk in shower staff was very welcoming and helpful. Location good with a tram outside every 10mins to the city centre of Nottingham. We stayed here for a christmas shopping and market weekend

Annual trip to Xmas market in Nottingham and first time we didn’t stay city centre . This will now be our first choice. Easy free parking , simply enter reg plate in hotel reception. Tram stop few steps from the hotel. £5.50 per person all day travel. Arrived in middle of all the hustle and bustle of the lace market about 15 mins hassle free. No driving round searching for parking spaces and then lugging cases to hotel. Would have liked early check in but no availability, the lady on reception found us somewhere to get changed and stored luggage, all while being super friendly and welcoming.
Breakfast, in an attractive beefeater on site, the usual PI standard .

Annoying electric radiator beeps when it comes on so had to turn it right down to avoid it waking my son during the night so chilly upon waking. Tried working out how to disable the beep but no such luck

Sally & Mandy where lovely at the front desk and helped me out with my internet problem and room change, would like to thank them both for my experience and there kind hearts and laughter, very thoughtful and great service from both ladies, take care girls.

We stopped off here twice, on the way to and from our holiday to break up the journey and both times the service was excellent. The ladies at the front desk were so helpful and welcoming and made checking in very easy! They were also so kind to our little boy and really put him at ease. The rooms both times were spotless, the beds were comfortable and all the facillities were in good working order. On our first stay we had breakfast which was a very pleasant experience. There were plenty of continental and hot food options and everything tasted great!

Was very poor cleanliness I had found pubic hair on the toilet seat which should definitely not be there I had a 2 year old running around as it was a family outing so she could of touched it or anything if I hadn’t found it first….

Bed and mattress maybe they need a new mattress I woke up at 5am couldn’t get back to sleep as the mattress was far to hard for my liking other than that the hotel was just like a standerd hotel nothing special

I stayed here with my husband for 3 days before visiting my son in dubai, a lovely crew of people with very respectibal rooms, had breakfast here aswell and it was delicious. I was a bit confudled about the low groaning noise every night around 9.52, sounds slightly like a whale calf from david Attenboroughs blue planet we watched that night on my hubby's galaxy mini iPad.

This a large Premier Inn hotel close to the M1, off the A610 four miles north of Nottingham. It offers free parking as long as you register you number plate on the tablet in reception and is opposite the Phoenix Park tram stop which provides convenient green transport into the city centre, universities and attractions. Staff were friendly and our room was modern, clean and well maintained.

We were on a dinner bed and breakfast deal with the Miller's Barn Beefeater next door which offered great value for money, good service and great food and drink.

Hotel was great but not much close by.

Booked a Premier Plus room to see what the difference was! Coffee machine was excellent, nice clean room. Bed was a little soft for us but slept well.
Reception staff were really helpful and had breakfast freshly cooked as it was quiet.

We have stayed here many times over the past few years. The staff are always helpful and willing to go that extra mile to help me and my wife. If I could rate it with more stars I would recommend the hotel and staff always.

Very Good Parking Facilities
Comfortable Room
Quiet Location
Friendly Staff
However Shower Pressure could have been better.

Lovely staff at check in and even got given some biscuits and choice of face or eye mask! Good size room which was clean and the bed was very comfy. Really good breakfast with lots of choice

Bed uncomfortable
Noisy people in room above sounded like a herd of elephants had booked in,and people outside my window smoking
Not impressed this time

Our main criticism of this hotel was the dreadful evening meal.Admittedly,we didn't book early enough so only an 8.30 slot was available.
We were aware only 1 chef was on duty.However,that doesn't explain why no starters were available.We can understand the lack of hot staters but prawn cocktails could have been prepared in advance;also,it doesn't need a chef to stir a pan of tomato soup!
Our main courses were appalling:the seabream was overcooked & dry;my partner's steak had been left for too long on the griddle so was charred on one side.Neither dish was worth the £17+charged.
Desserts were fine swiftly served by a cheerful young waitress.

Great hotel for overnight stay on a very long journey. We were welcomed at reception by a lovely, helpful lady who also reminded us to input car registration to avoid a fine.
Our room was spacious, clean and well equipped with the basics. The room and bathroom looked like they had been recently renovated and although the water pressure was a little low it was not a problem. The windows were open and a fan had been provided so the room was cool and not stuffy. The bed was comfortable and extra pillows provided.
Recommend this hotel for an overnight stay and it would be equally as comfortable for a few days. The tram stop is close by. There is a Beefeater next door but I would recommend The Nuthall across the road, I wish we had stayed there to eat as the Millars Barn (Beefeater) was awful.

Room was far too hot. Unable to sleep and had a baby with me. Guest relations won’t help you until after your stay. All the hotel staff were able to do was give an extra fan. Do not book to stay here in summer. The heat in the room was unbearable. We had to leave earlier than booked as we couldn’t stay any longer. I read a review that said there was a nice breeze through the window. Our window opened about 4cm and the room seemed to trap heat.

The hotel is in a good location. Literally opposite the tram stop so easy to get into Nottingham. The pub was nice and had a little play area. Bar/ restaurant staff were friendly and helpful. Room was what I would expect for Premier Inn.

I won’t be staying with Premier Inn again though as I found their customer service poor. Their policies were getting in the way of any common sense or compassion. Their good night’s sleep guarantee does not cover heat!

I stayed here with other family memebers as we had a funeral to go to. The staff were all very pleasant and the rooms and service superb. plenty of onsite parking . Room was really comfortable and well fitted . I would have no hesitation staying here again.