Premier Inn Darlington Town Centre

nice clean new hotel, didnt like the auto check in but will get used to it. bath was quite a step in and out of to get to shower. those with mobility issues might find using showers harder. breakfast was ok

I cannot recommend enough, the staff couldn't do enough for you warm and friendly and especially 'Alex' from the Thyme Restaurant, absolutely lovey lady and THANK YOU ENOUGH 'ALEX'

Ian

Excellent location and lovely hotel, great value for money, just needed a smart tv is all I would like to add, would have made a huge difference being in the room.woth two small children.

One of the best nights sleep we have had in a Premier Inn. We were concerned we would hear outside noises being on the middle of town and right by a big cinema, but we didn't hear a thing! This hotel was clean and tidy, rooms were a great size, staff were friendly and very helpful. The restaurant deals with allergies without missing a beat and with such ease!

Friendly stuff.

lovely comfy bed, good food, excellent staff, very helpful, both in reception and the bar & restaurant, a very pleasant experience .................................

Very friendly staff very nice and clean stayed here 5 times now and we're be going back again soon kids love it very clean the staff are friendly and make U feel welcome

Excellent service by Brandon (duty manager), Chloe (front of house) on the evening of 17th September and the morning staff member Alex on 18th September.

All staff were a credit to Premier Inn by their professionalism and helpfulness.

Thank you.

Always held up signing in with a multitude of questions .i hav e30 years serve now retired ans i am always made to feel as I’m trying to get a false discount

I was attending my mother's funeral and all the staff were excellent from the moment I arrived making me tea and letting me get ready to go to the chapel of rest even though it was hours before booking in time i was able to get ready and leave my bags
The also helped with getting me a plaster
I also got booked in early with no hassle

All was up to the expected standard. We travelled by rail and the hotel is conveniently placed for Darlington rail station.
We would prefer to see a larger evening meal and snack menu, but there were plenty of places in the adjacent town centre.

Extremely clean, well equipped, comfy room in a well positioned hotel close to the railway station.
Staff were very helpful and friendly and the cooked breakfast was delicious.

Stayed here for a Tournament taking place next door. Self checked in the first night, room was clean, a bit tired.
Needed to stay another day and booked online but the room took almost an hour to get ready when we went to check in. Seems a bit silly that your otherwise charged to check-in/out early or late but it's okay to be kept waiting if the room isn't ready after 3 p.m. Overall, great location.

One of the best premier inns I’ve stayed at. Immaculately clean throughout. Very comfortable rooms and very friendly staff. Had the meal deal which was 2 course evening meal and breakfast which was very good value and tasty.
When we arrived we were greeted with a lovely lady Abi on reception who was very friendly and helpful. The other girl who I cannot remember the name of (young, long ginger hair) was also so helpful and friendly

Woken up on three separate occasions between 2am and 3am by false fire alarms (as confirmed by the hotel staff the following morning). I struggled to get back to sleep after the third disturbance.

The Premier Inn lady was very apologetic at check-out and she advised that the disturbances had been logged at the hotel then gave me a Premier Inn card to scan and advised me how to claim a refund under the Premier Inn Good Night Guarantee by posting a review on either TripAdvisor or Google.
So, I now wait to see if the Premier Inn Good Night Guarantee is as good as they make out.

Shame as the disturbances of my sleep spoilt what was otherwise a good stay with excellent helpful staff.

Pillow case with holes,in seen better days sheet had bobbles on.no clean towels 2 day,stay bins not empty when I asked why I was shown to a poster that said I need to tell reception, there was no
One on reception when I went out at 7 am
Hot water in bathroom couldn’t be adjusted to make it warm, be careful scolding room 109 parking £10 per 24 hours
Breakfast good. Staff do not want to engage with anyone

All my rather large family stayed. Our rooms were together and the staff were brilliant. I have a lot of kids and they were great with them. Breakie was fab, something for everyone especially for my picky eaters. WIFI isn't the best but everything else was fab.

I have really had it with Premier Inn and as a brand gave them one more chance and they let me down
The are totally inflexible at this motel with check in time and place was empty,want £15 extra to check in 90 mins early which I declined and sat in reception

This must be one of best Premier Inns.
It is bright and clean with outstanding staff. Room was splendid. Parking next to hotel is so handy. You have to pay yourself as not part of hotel but physically attached. Ring go app is handy but cash or card can be used. I booked max 24 hours and used app to extend this as necessary.

Food was good and well served. In factor Ali and Alex or served us were superb. They are the stars of this hotel. Can’t praise and thank you enough. Tips on making a visit to York were much appreciated. The chefs do well too.

The buses and shops plus Vue cinema are close as is a bar/pub. 5 mins up the hill is a rail station with frequent trains to York, Durham and Newcastle plus other places too. Auckland Castle at Bishop Auckland is worth a visit. By car lots to see.

So thank you Darlington Premier Inn.

As usual, friendly helpful staff, nice clean room, comfortable bed. The only bit of a gripe, which applies across the board in all PremInns, is the breakfast choice. £10:99 for full breakfast is reasonable value, £8.99 for continental okay ish, but why isn't there a 3rd option for just toast at circa £3/4:99? I, like many, don't want a big breakfast, just sufficient to take my tablets ;))