Premier Inn Cockermouth

4 night stay, absolutely fab. Toni is amazing, couldn’t do enough for you! Nice and chatty, but not too much.

Made my work visit so much better.

Thank you Toni!!

Staff were amazing nothing was too much trouble they all went above and beyond especially Toni would definitely recommend a stay at this hotel and five stars from us

Stayed two nights had a lovely stay the staff were very kind friendly and helpful we stayed in a Premier plus rooms worth the extra money also very quiet stay and slept very well.. My only issue was with the Brewers attached to the Premier the food was awful it was also not clean in the Brewers my feet stuck to the floor BUT the staff were run off there feet and were very nice just food and cleanliness was the issue..

Clean, tidy, warm and welcoming. We have stayed here before and will again. It’s good to have a bath to soak in when you’ve been out walking, especially when the weather is chilly.

We have stayed at the cockermouth premier inn since it opened and have always been very satisfied with the hotel throughout.

On arrival we registered our car via the electronic system, please don’t forget to do this. The staff on reception were rude and abrupt, as if we were an inconvenience to and bothering them. They treated the couple behind with the same disdain and lack of respect. A large family were checking in when we left to go out, eye-rolling and dirty looks shouldn’t be part of a check-in procedure. The family were clearly embarrassed by this treatment.
The room was as you’d expect, the sheets and towels clean. There was a pedestal fan in the room and after a few minutes it became apparent why. The room was incredibly hot, far hotter than you’d expect for October. The air conditioning didn’t work and the window didn’t open. We had the fan on the whole time we were in the room and it made virtually no difference, it was just moving the hot air around.
The attached restaurant wasn’t open past 9pm, we were told this was due to staff shortages, whilst I understand the reasons it would’ve been helpful to have been informed of this either prior to our arrival (via email) or by the, clearly unbothered, reception staff. After a lengthy drive to the hotel to then have to go driving around to find somewhere to eat is unacceptable. Breakfast saw an okay selection of food available. The scrambled egg was swimming in milk, it looked more like curds and whey. I watched the person bring out more fried eggs, they were overcooked with the yolks hard when they were put into the hot hold, it takes a special lack of skill to overcook 5 or 6 eggs to that degree. I don’t eat bacon, just as well because it was shrivelled up due to being cooked for too long. Surprisingly, the hash browns were undercooked and soggy. The biggest issue at the breakfast room was that the hot water urn/machine wasn’t working. It had been replaced by the smallest kettle I’ve ever seen outside of a hotel room kettle, the queue of guests waiting their turn to make a cup of tea should’ve been embarrassing to the 1 person working, she didn’t say a single word to the queuing guests.
The hotel has 2 lifts but 1 is not available to guests. There are paper signs over the call buttons on 1 lift saying it is for the hotel team only. I’ve never seen this, I’ve been in hotels around the world and often seen the housekeeping team entering or exiting the same lifts as the guests, I find it inexplicable that a lift is unavailable to the guests who need it.
This hotel is in a great location with easy access to the A66 and other major routes up to Carlisle and Whitehaven.

I have stayed at this hotel before and would do again.

Found my room to be clean and fresh. As others have stated, the windows do not open, which could make for a hot room, but a large standing fan was provided, even though it was quite late in the "warm" season (late September).

Plenty of parking. Seems like the hotel may be used by numerous truckers as there were a couple of larger vehicles parked up every night, but plenty of overflow parking aswell and never struggled for a space.

Didn't eat at the restaurant at all, so cannot comment on that.

Got my meals in Cockermouth town itself.

Received a very warm welcome from the staff, who couldn't do enough to help, including assisting when I was checking out very early (4.30!) Even then, they were bright and cheerful, whilst being respectful to other visitors still asleep.

Ideally placed for exploring both the Western and Northern Lake District, along with the coast. I would stay here again if in the area.

Premier Inn do not honour their guaranteed good night sleep. I had food poisoning from eating at the pub with them, meant I did not sleep all night but they said not their responsibility…
Also said the pub hygiene was up to standard (3 weeks later) and therefore they would not pay.
I have used Premier Inn numerous times and never had an issue, I will never stop at a premier inn again.

Slow check in making me late for a wedding. No record of early check in and room wasn't ready as maintenance were in so swapped about after some time. All this whilst I had my newborn son in a harness on me needing to get into a room to feed him and get unpacked. It was difficult getting up and down corridors with all cleaning trolleys out. In the room the window wasn't an opening one and the aircon was poor and didn't lower temperature making it difficult and stuffy with the baby. Lots of other wedding guests had similar check in issues and upon check out the same issues were happening with new guests. Lack of staff was blamed but when I left for wedding they were all stood out in car park on a break and there didn't look to be a shortage of them.

Me and my partner stayed for 2 nights at Cockermouth site and we were very impressed again with the hotel. The premier plus room was superb catered for all our needs. We did however have an issue in the brewers fayre attached where we waited for 2 hours for food but Alison (restaurant manager) dealt with the issue very professionally she is a total asset to the team thanks again Alison

Card reader not working in the hotel ,so cash only.
Only one member of staff taking drinks and food orders , people were queuing from the bar to the entrance door , tills weren't working properly, new floor staff were bringing wrong meals to numbered tables, the food over the week was ok given a set basic menu , 3rd night it took 15 minutes to get served and give my food order. The manager stepped in to help out , but that was a total of two staff, my starter of soup was fine as usual , my main of gammon was burnt black and covered with the pineapple, chips and eggs cold ,the 4th day I left as I felt like it would repeat again that evening,not a good experience overall, just a repeat of December last year.

Lovely friendly lady at check in. Lovely rooms and very quiet and peaceful.
Manager at the restaurant on site was very friendly and helpful and food was quick and tasty.
Would definitely recommend this premier inn for a quick visit in the area

A good location with plenty of parking and the receptionist was welcoming. It's been many years since I have stopped in a Premier Inn and sadly nothing has changed regarding the dour decor. As mentioned in other reviews, the rooms are stuffy with no opening window and couldn't see any trickle vents in the window unit. This, coupled with an uncomfortably firm mattress, meant we struggled to sleep.
The Brewers Fare was ok for breakfast, but terrible for evening meals. Food was tasteless and we got the impression that it was 'ping cuisine'. My daughter tried to order something a little different, (not a standard menu item), and was told it couldn't be done, with the person behind the counter stating "what do you expect, it's fast food that we serve". We ate elsewhere for the remaining nights of our stay.
It will be many years before I try Premier Inn again.

Had a 6 night stay in premier inn Cockermouth to visit the lakes for a short break. The reception staff were all really friendly and helpful, the room was close to reception which we had requested due to our child using a wheelchair, the usual premier inn standard, clean room and bathroom, plenty of clean towels and hot water, unlimited tea and coffee sachets available in reception and a large screen TV in the room, A sign at check in when we arrived on the Sunday stating that the Brewers Fayre restaurant was closing for meals at 6pm was initially worrying as we had planned on using the restaurant throughout our stay as the location is quite remote with Cockermouth town a cars drive away we wondered if getting evening meals in the hotel during our stay might be a problem? It seemed to be due to restaurant staff shortages We needn’t have worried , we did book each day for an early evening meal around 5.30 to 6pm as we like to eat early although new staff started during our stay and seemed to get into their new roles well the regular staff namely Andrea and Heather could not have been more friendly and made us feel really welcome. They obviously new their roles well and were a credit to the restaurant they often worked on opposite shifts ensuring the restaurant floor ran smoothly during our stay. The food was hot well cooked and plentiful, the kitchen staff did a great job and we never waited long for the evening meals to be served to us after ordering at the bar.
We will definitely stay here again when we next visit the Lake District. Thank you to all at premier inn and Brewers fayre for making our Cockermouth stay enjoyable.

My brother was having coffee while waiting to meet me at the Premiere Inn.
I met him in the car park but we were short on time and so I decided not to go in for coffee myself although this had been the plan.
We also decided to go on to our next location in his car leaving mine in the car park.
I got a huge fine in the post!
I am local, have been a regular customer and will now spend my money elsewhere.
There was masses of parking space, I did not see the sign, it was a genuine mistake.

as usual for us the room/bathroom was very clean.we had room 219 on the 2nd floor away from the lift and also overlooking the car park so that was fine as we could see our car. the lady on reception was helpful and friendly (think the lady's name was toni) but the others were too when we wanted any info.breakfasts hot and plentiful we both wanted poached eggs which were no problem at all.thanks to the chef!.must give a big shout out to the waitress 'Heather' she worked her socks off as she was on her own but nothing was too much trouble.she knew what we wanted each morning just checked with us and it was ordered.this p inn was a great stay.if we come back up will definitely stay here.thank you.

Usual good standard of Premier Inn with a clean and comfortable room. The reception staff were pleasant and welcoming.
We had a a drink in the Brewer’s Fayre in the evening and there seemed to be a decent choice of food.
We had breakfast in the morning. Sadly, most of the food from the ‘hot’ selection was cold. The only eggs on offer were fried and the yolks were congealed. There was one lady on duty who was working very hard and seemed to be doing everything.

I booked six rooms for a group visiting town. I tried various ways of making the booking and all were hard work so in the end booked on my personal credit card; I intended to make the booking in corporate name and pay by bank transfer but it just wasn’t possible.

I then tried to speak to the hotel to arrange check in but again this was hopeless. I spoke to a central desk who said it would all work automatically.

Neurotically I didn’t trust that and it’s a good job I did. I went to the hotel to double check and they said the info I had had on the phone was wrong, I’d have to pay at the desk instead.

There was a queue of epic proportions - a party of golfers were checking in - so I came back later - and discovered why there had been such a queue! It was impossible to check in and pay for all the rooms at once; I had to check in for each guest separately and pay for each room one at a time. It took half an hour and made me late for next meeting. There was only one person on check in doing everything (table bookings etc)

So it’s a hopeless and laborious booking and check in process, it’s not possible to contact the hotel direct, their central desk gives wrong information and it takes far too long.

the only good thing about this place reception were friendly the security windows no fresh air condition to get it changed you ad to go through reception, then we come to the worst bit the food the service were rubbish to be polite .This by far is the worst place i have ever stayed ,If we had booked a 3rd night we would have found somewhere else to stay

On check in, we upgraded to the meal deal package

Check in was completed efficiently and we were allocated a room on ground floor near to reception area.

It was a Friday night and receptionist suggested we book a table at restaurant as it was likely to be busy as they were experiencing staff shortages. We did this.

Room itself was usual Premier Inn set up but did have a large screen wall mounted TV rather than some locations where it is almost a portable sized TV on the wall. Free WiFi was good.

The hotel is twinned with Brewers Fayre pub/restaurant.

We went to the bar and ordered some drinks around 6pm and you could see that the staff were struggling to cope. One barman(manager?) behind bar and only one waitress. We decided to eat early and ordered a pizza and gammon/ chips. These were brought to the table about 40 minutes after placing the order. Both were cold, poorly presented, tasteless and basically inedible. At this point (7.30 pm), the barman announced that the kitchens were now closed. There were still numerous guests arriving so they were not fed. Bearing in mind that this hotel is in a fairly remote location, this is totally unacceptable. I went to reception and reported my issue and was told to complain to barman as Premier Inn, who had sold me the food package, were a separate company to Brewers Fayre. I did complain and quite rightly got my evening meal deal money refunded.

Room itself was usual Premier Inn standard and quite comfy. However, the guests in the room above had other ideas ! About 3am, for the next 4 hours, all you could hear was them pacing back and fore. Very heavy walkers, and the continual clump, clump clump from above was very annoying.

I reported this to the manager the following morning on checking out. I was told that I should have reported it at the time. So, I should have got dressed in the middle of the night, gone to reception and reported it at 4am. And what would the night shift staff member have done ? Completely ridiculous response and this manager just didn’t want to know. Maybe, they should look at the lack of noise insulation between rooms.

Breakfast, back at Brewers Fayre was highlight of trip. Nice, diligent staff and a really good quality breakfast.

Would I stay here again ? Absolutely not.