Premier Inn Staines upon Thames

No bedside tables, no USB ports, no fridge or a phone in the room to call the front desk, no room service.

They are all good

In centre of town.

Stayed for Halloween weekend after being at Thorpe park for fright night.
Lovely stay easy to get to and lovely staff.

My daughter left her teddy bear and after speaking to Gina one of the staff members she helped return the bear.
My daughter was very happy as Gina sent pictures of the bear eating breakfast and sitting at the reception which my daughter loved.

Gina is a very kind compassionate member of staff and went above and beyond for us.

Very nice staff

Qffari

Nice clean rooms, courteous staff. In a great area, with a walkable street near the 2 rivers. Lots of nice restaurants.
Parking cost 12 pounds, but no in and out. But lots to do without leaving.
Like the late checkout at noon.
Would stay at premier inns again

The online check-in process at this Premier Inn is, quite frankly, a waste of time. You’re encouraged to check in ahead of your stay, but upon arrival, you still need to rely on the physical machines in reception to issue your key card. The problem is, like most Premier Inns I’ve stayed in recently, these machines rarely work. You end up having to ring for assistance, wait for a staff member to appear, and have them manually produce a key card for you. The whole “online check-in” becomes completely pointless.

After wasting around 20 minutes just to get into my room, I decided to head down for a drink at about 5pm. There was no one at all in the bar or restaurant area, and no staff in reception either. In the end, another guest pressed the buzzer for help. When someone eventually appeared, I asked if anyone could serve at the bar, and was told the staff member was “on the phone in the office.” I waited another 10 minutes, went back to the same person, and miraculously, as soon as he knocked on the office door, the call had apparently just finished. I was finally served, but the experience was slow and unwelcoming.

The drink options were limited, overpriced, and the bar itself had zero atmosphere. The restaurant looked equally uninspiring, with expensive food that takes too long to arrive.

Then there’s the Wi-Fi. The free version is useless and rarely connects. The paid “premium” Wi-Fi is slightly better but appears to be routed through Singapore. This means that streaming services such as BBC iPlayer, Now TV, and Channel 4 think you’re outside the UK and block access.

By this point, I didn’t even bother trying to get help from the staff, as they were either nowhere to be found or “in the office.”

In short, this Premier Inn sums up everything that’s gone wrong with the chain recently: under-staffed, poorly maintained, and lacking in any genuine hospitality. Do yourself a favour and stay elsewhere.

A very clean ,quiet ,convenient premier inn ,breakfast was plentiful,hot and a reasonable price ,also had a takeaway pizza which again for the price was fine ,bit of a kerfuffle using the auto check inn as qr code wouldn’t work and staff weren’t about but all sorted in the end ,would return if in the area again

Stayed for my 2 daughters to go to Thorpe park for Halloween and took my mum to Hampton court palace
Brilliant location as train station 10 min walk all shops and eating places nearby
Excellent stay breakfast was good with plenty of choice
We had the £26.99 meal deal the steak and chips was very good and you can choose an alcoholic drink and starter or dessert and get free breakfast so definitely worth doing
Comfy bed very quiet in our room 335 no room problems at all

Family rooms are not accessible for people with additional needs bed so tight together, unable to walk between them they can only access them from the bottom or climbing over them all

Dropped the teens off at thorpe park and headed to the premier inn where id arranged an early check in for myself. Parking is pricey, couldnt see any discount for blue badge holder but handy as just round the back of hotel. Amazed at how central a location this is . Friendly, helpful, smiley staff. Loved my room on the 4th floor with views over the posh shopping centre and planes flying by. Spotlessly clean. Nice selection of teas coffee, chocs, bottled water from v cold fridge. Nicely laid out and modern decorated room with very vivid flatscreen room. Wing chair and footstall and side table made a cute little lounge area although the chair seat was very hard and not cushioned. I had a such a blissful day relaxing there . When i came back from picking teens up from thorpe park the car park was full but luckily i found a side road not too far away . The teens loved their room too and commented on how comfy their beds were , they said it felt like they were floating. Good breakfast in the morning although they kept running out of eggs! I would definitely return here

Brilliant customer service from Tia on reception after confusion with our room. We had arrived from a 4 hour journey so was pleased she was so efficient and helpful.

All staff friendly, food replenished often at breakfast and overall great service.
As usual very comfy bed!

Premier in as usual are great to stay at but we were a little taken aback by the meal.
We ordered nachos because we really fancied the addition of chipotle chili you could order with it.
The nachos came and were as you would expect but the beef chipotle came in a pot which was probably the Same pot you would service a dip in! I kid you not!
Obviously this £2.99 addition was a mistake wasn’t it? No apparently the size of the add on was correct!!

Beware of ordering the chipotle chilli add on with any of the meals because it is little more than a taste!

We stayed at the Premier Inn last night after going to Thorpe Park. It is 15 minutes drive from the park. There is parking but we park next door in the retail car park with electric charging for my EV. The room is basic but has everything you need and the bed is lovely and comfortable. The room was dark and quiet which resulted in a fantastic nights sleep after a busy day in the park. The breakfast was very nice and under 16s eat free making it good value for money. I found the staff lovely and attentive. It's also in the centre of Staines, so good for restaurants, shopping etc.
Would I visit again; of course. I stay there for London visits too as it's a short train journey to the centre of London.

The Staines Premier Inn was easy to find from the train station and close to Twickenham. The room was clean and had a comfortable bed. We had good food both at Dinner and Breakfast. Would definitely visit again and recommend to family and friends

Very noisy rooms. You can feel and hear everything from the rooms above and next door, including people peeing. The whol place works like and drum amplifying noise. All the vibrations of people walking around, opening and closing doors just travel through the building so badly. Not the place to stay if you want a good sleep. The noise issues really lets this place down as the staff were friendly (when you could find one) and the rooms are clean.
I have stayed in 100s of hotel around thw world whilst travelling for work, this one was by far the worst for getting sleep due to internal noise sources. A real shame for a building thats only a few years old.

Premier Inn are always reliable, you know that the rooms will be clean and the food served is always good value for money, especially their Meal Deal.
The staff are very friendly and polite and knowledgeable. Great stay

We are regular users of Premier Inns. Overall a good experience, but the meals were TERRIBLE! We had 'scampi' and chips and a curry for mains. I would not give the curry to my cat, let alone try and eat it! Staff were overall friendly, but somebody needs to have a chat with the chef!

Our family room was very comfortable & clean with crisp bedding and fluffy towels. Breakfast was delicious with friendly staff at hand when needed.