Premier Inn Salisbury South Milford

Premier inn is always our go to budget UK hotel. You always know what you get and most hotels are the same.
However. this Premier Inn was poor to say the least.
Whoever the lady was at check in at about 5 pm on Sunday the 30th November needs to realise that she should not work in a customer facing role or at the least should be re- trained!! She let the Premier Inn brand down badly!
Upon checking in we were told that the restaurant was closed without any explanation or apology!! Having travelled a long way this was disappointing. We were allocated a room which was smelling or dirt and had cobwebs along the walls. The smell was general dirt, sweat or dog not sure which one but it was revolting and made us feel sick.
We went down to the reception to ask for a room change and received no apology from the receptionist who was on another planet and was unable to hold a conversation.
The lift area smelt like a farmyard. Didn't know that staying at this Premier Inn gave a free farmyard smell experience. It wasn't nice to say the lest!!
I have complained to Premier inn as this was disappointing and await their reply.
We are not serial complainers and stayed in Winchester the following night which was great.
Very disappointing in Salisbury and won't return.

Pros - The rooms are a good size and clean. There are plenty of parking spaces and the rooms are very quiet. The price for the rooms were very reasonable and check in was easy.
The staff are helpful and friendly.

Cons - The breakfast was terrible for the price. Nothing was getting refilled and you had to ask for missing items. The orange juice and water were empty. There was no white bread (until you asked for it), limited choice of bread, and the pastries were dry.
There was only a choice of over hard eggs, no soft yolk, scrambled or boiled eggs were offered.

The breakfast timing was terrible, so you spent time waiting for items, such as if the eggs were cooked, then the bacon was missing etc.

Usual Premier Inn standard with comfy bed, fridge and Nespresso machine. Dinner at the hotel restaurant was diabolical, possibly the worst meal I've ever had. Totally disinterested serving staff, huge wait times and dire food. Make sure you go out for dinner. Buffet breakfast was actually ok as was the staff.

Our room was disappointing as the coffee machine leaked badly & when we mentioned it, a member of staff said they all leaked so we didn't use it again. The walk in shower did not drain away so I checked the drain plug & it was clogged up with hair etc. I removed it & put it into the bin in the bathroom. I complained to the member of staff & she said she would send the housekeeper up to our room, we never saw her. We did not know that the adjoining restaurant had been shut & that there was an inhouse café for dinner & breakfast. We were told that it had been closed for 2 years but we stay every November & it was open last year. We travel from the Midlands & it is nearly a 3 hour journey so we had to wait in our car until our room was ready as we did not want to pay the supplement for the 40 minute wait. We were allowed to use the toilet as we had nowhere else to go. In the café for dinner there was a small menu with a few items not available. What we had was OK although there was quite a wait. Breakfast was chaotic as the café is very small. The staff tried very hard to replenish items but there really wasn't enough of them to service so many people at once. Very unfair I thought. We had already booked a return for 2 nights next month & unsure what to expect.

Fantastic thanks to Kerry and Kerri who made me feel very at home when I was missing my own home. They made me a late night cup of decaf and chatted to me for ten minutes and it made me feel less lonely

Checked in and the staff was great, very friendly guy named Harley had a smile on his face and made sure we was happy with our rooms and had all we needed for our stay . My room was Comfortable with a great sea view , would definitely stay again.

I had a review form sent to my email, but clicked on it to complain about the issues we had with the room but it said it had timed out. So I want to leave a review here. when I booked once it confirmed my booking it came up as one person, I contacted the hotel to say there would be two people staying. when we booked in they said they would bring another towel for the bathroom. but had to go to reception to get the towel. No place to eat close by so booked to eat . the staff were good but the food was microwaved and not that good and the meal was expensive for what it was. the bar was even more expensive. the room was good enough but the sink and bath were making noises when we went to sleep and having a shower in the morning the water did not run away and filled up the bath. and did not run away for about 15 minutes. the drainage system had problems. I was going to bring these issues up with them but could not access the form due to it being timed out . Alack of places to eat nearby which you would need to drive to for a good place to eat. I would not stay at this premier inn again . But would try the other premier inn in Salisbury if I had to go again.

My colleague and I had a lovely experience at this location. The Atmosphere was beautiful, every morning we had breakfast and sat next to the window and had a wonderful view of the beach. On check in Harley and Aaron were polite, professional and courteous and were able to answer all questions we had regards not only our booking but the local area. We were fortunate enough to have beach facing rooms which afforded us fantastic views of the bay.

Clean and tidy room, friendly staff and a great bar and restaurant, has a great atmosphere, the food is absolutely great

Lovely clean and tidy hotel with friendly and helpful staff.
Bit disappointed with the drinks choice in the restaurant with only bottled beers or ciders available.
For those of you that have a bluelight card or defence discount card, don't expect a discount in the restaurant as is normally the case as they don't honour it here. Food was lovely though. The car park was busy as it is shared with the nearby mcdonald's. But on our trip I always managed to find a space.

Absolutely disgusting food staff spoke to Nat like something off there shoe, never got told about works, I was told I would get a refund and still haven't received anything from the manger that was there

Had another wonderful stay at this hotel, stay here quite regularly. Rooms are spacious and very clean, food is excellent and very tasty. Saff are wonderful, very helpful and work so hard, had the pleasure of meeting Caitlin and John who work there, so helpful and friendly, I was travelling on my own this time and they really helped my stay be more enjoyable and not so alone.

Disappointed with the restaurant and the attitude of the staff. Had to remind them we had not ordered food, then had to remind them to bring the drinks. At that point, only brought half our drinks order out, then only brought 4 out of 6 desserts and no apology offered. We were told the "Kids Eat Free" offer didn't apply as we had not got the meal deal, despite the terms saying otherwise! Certainly not the usual Premier Inn standard. When we raised the issues with the staff, they appeared as though they couldn't care less.

The following morning at breakfast was much better, and more like the usual Premier Inn service with friendly, attentive staff. The restaurant is too small for the size of the hotel.

We will not be returning to this Premier Inn in the future.

Superb location, very clean, very friendly receptionist. Room great as always and what a view, you won’t get any better. Breakfast great. Only thing I wish when you book a sea view room you could open a window just a bit as would love to drift off to the sound of the sea. Definitely be back thank you.

Great hotel with a great location! The perfect budget option for a stay on the Isle of Wight. Restaurant adjoins the hotel so is handy for quick bites and meals which are brilliant!

We are staying 2 nite isle of weight sandom hotel manager Waqar give us wonderful service
We are very happy with his service
Thanks

I stayed here before and rebooked based on that experience but that was a mistake. On the positive side the front of house were great, the bedrooms and bathrooms are spacious and clean but where it falls down is food and drink. The breakfast used to be great but the bar and kitchen are now run by another company. The bar closed at 9.30pm and the breakfast was not up to the standard you might expect as a thyme restaurant in other Premier inns. The hot food ran out, as did butter (waiting on a delivery), 1 working toaster for all guests, bins were overflowing. Next time I consider booking a Premier inn I will check if they have outsourced their bar and restaurant.

The check in team on the first day had disgusting attitude and were unhelpful and very rude. They did not want to help us at all with an issue we had in the room. The bedroom was dirty and clearly had not been properly cleaned before we stayed in there. The car park, although free, is small and is used by the adjacent McDonalds so every evening it was difficult to park. The hotel had supply issues with the breakfast so 2 out of the 3 mornings, there were A LOT of items missing across both the cooked and continental selections. Would not recommend this branch of Premier Inn and will not be staying there again!!

Only good part of the hotel was the team member John. He was amazing with the kids and was a credit to the company!

Well done Waqar. Nice sea front. Well done Waqar. Nice sea front Well done Waqar. Nice sea front Well done Waqar. Nice sea front

We have stayed at this Premier Inn a number of times. All the staff are so helpful and are happy to meet any needs we have. Danielle and Emily on reception are always so friendly and happy to help with booking the restaurant or local information. The room is, as always, comfortable, clean and well appointed. The telly has limited channels, but enough for a few hours before bed. The wi-fi is stable and free and works well enough to watch apps on my kindle. Thank you again for a lovely stay. We hope to see you again soon.