Premier Inn Salisbury South Milford

Premier inn is always our go to budget UK hotel. You always know what you get and most hotels are the same.
However. this Premier Inn was poor to say the least.
Whoever the lady was at check in at about 5 pm on Sunday the 30th November needs to realise that she should not work in a customer facing role or at the least should be re- trained!! She let the Premier Inn brand down badly!
Upon checking in we were told that the restaurant was closed without any explanation or apology!! Having travelled a long way this was disappointing. We were allocated a room which was smelling or dirt and had cobwebs along the walls. The smell was general dirt, sweat or dog not sure which one but it was revolting and made us feel sick.
We went down to the reception to ask for a room change and received no apology from the receptionist who was on another planet and was unable to hold a conversation.
The lift area smelt like a farmyard. Didn't know that staying at this Premier Inn gave a free farmyard smell experience. It wasn't nice to say the lest!!
I have complained to Premier inn as this was disappointing and await their reply.
We are not serial complainers and stayed in Winchester the following night which was great.
Very disappointing in Salisbury and won't return.

Lovely clean and tidy hotel with friendly and helpful staff.
Bit disappointed with the drinks choice in the restaurant with only bottled beers or ciders available.
For those of you that have a bluelight card or defence discount card, don't expect a discount in the restaurant as is normally the case as they don't honour it here. Food was lovely though. The car park was busy as it is shared with the nearby mcdonald's. But on our trip I always managed to find a space.

Had another wonderful stay at this hotel, stay here quite regularly. Rooms are spacious and very clean, food is excellent and very tasty. Saff are wonderful, very helpful and work so hard, had the pleasure of meeting Caitlin and John who work there, so helpful and friendly, I was travelling on my own this time and they really helped my stay be more enjoyable and not so alone.

The check in team on the first day had disgusting attitude and were unhelpful and very rude. They did not want to help us at all with an issue we had in the room. The bedroom was dirty and clearly had not been properly cleaned before we stayed in there. The car park, although free, is small and is used by the adjacent McDonalds so every evening it was difficult to park. The hotel had supply issues with the breakfast so 2 out of the 3 mornings, there were A LOT of items missing across both the cooked and continental selections. Would not recommend this branch of Premier Inn and will not be staying there again!!

Only good part of the hotel was the team member John. He was amazing with the kids and was a credit to the company!

Easy, automatic check in, friendly and professional staff and the room was spotlessly clean and very comfortable.

I was worried about parking as it is first come first served. I was late arriving but there were several spaces free.

It might be worth Premier Inn approaching Tesco to suggest they confirm overnight parking is permitted at the adjoining Tesco Extra.

If Tesco are reluctant they can be told it could be a revenue raiser if they advertise overnight spaces on platforms like Just Park (Waitrose already do at their outlet at the other side of the city - £4 space). If Tesco aren't interested the Park and ride operators alongside probably would be.

Thank you.

Philip was brilliant- totally saved us when we had a terrible experience with a local air bnb. Check in was smooth and parking was fine, rooms were clean and tidy. Gabi helped us with breakfast and dinner and was equally delightful. The staff here are wonderful and kind and made our stay so much more comfortable.

Our car broke down last night and we were quite stuck before thinking to go into this Premier Inn. We spoke to two wonderful members of staff (didn’t catch their names unfortunately) who didn’t hesitate to do everything they can to help us try and locate jump leads. We then met another staff member, John, who came out into the cold to help us get going again. We weren’t even residents of the hotel yet John went above and beyond to help us out. He was an absolute pleasure to talk to, very kind, funny and selfless. Thank you to John and his lovely staff.

Convenient location within easy reach of centre. Rooms etc to usual Premier Inn standard. Only used restaurant for breakfast and would not recommend it as cooked breakfast items not replenished and greasy/dried out.

Omg the BEST ever! I have several autoimmune diseases one being Coeliac Refractory type 1...the staff in particular Caitlin went above and beyond to ensure everything was clean and sterilised to keep me well during my stay. Also shout out to AJ and Adrian. 209 is back with you early November!! Thanks a million. Xxx Bernie and Bec

Booked family room but only double bed on arrival, two single beds could not be set up due to lack of space so eventually offered a additional room to use which meant i was split from them overnight so not ideal. Noisy air con unit and lack of towels. Not a great stay. Email sent to customer services with more detail.

Amazing service bathtub was lovely drinks machine easy to use easy to get to. Staff are fabulous. Local shops nearby rooms easy to find

Checking in and parking at site was good but when got to room there was a previous customers socks on floor beside the bed so was not happy as room wasn't cleaned properly

We stayed here because we came from Stonehenge and going to Southampton the next day. The hotel is beside Tesco and McDonalds. You have to share car park facilities with the latter so it was hard to find a space.
It was self check in which I didn’t mind but I had some questions re parking and there was only one person manning the whole place including the restaurant and she was busy.
The room was comfortable but the bathroom was not very clean.

Hôtel propre calme classique mais très bien

È stata una esperienza veramente piacevole soprattutto in rapporto al prezzo

Tutto perfetto. Vasca con tenda non di mio gradimento.

I was overall satisfied with my recent stay at Premier Inn Salisbury South Milford. The room was clean, comfortable, and well-prepared, which made for a relaxing stay after long shifts. The staff were polite and helpful, and check-in was smooth and straightforward. The location was convenient and quiet, which added to the comfort. Overall, a positive experience that I would be happy to recommend.

We’ve stayed here before and had a good stay however this time we were placed in a ground floor block which smelt very badly of damp. The sheets were also stained. We could not find the receptionist so had to call a generic Premiere Inn booking line to be put through to them eventually and they came and replaced the sheets straight away but couldn’t do much about the damp smell that permeated. In the morning when we woke up even our clothes felt a bit damp. And the replacement sheets still didn’t smell very fresh. Really put us off staying here again. Appreciate that on the ground floor you can’t open the windows due to security but think that some effort needs to be made to fix this issue. Breakfast was good. Location is good. Carpark is free but you have to share with McD customers.

Very clean, convenient location and affordable.

Normal, basic premier inn in great position for onward drive to Southampton for ferry. The room was nothing special and the sofa upholstery looked a bit dirty. However, the bed was wonderful and we got the usual Premier Inn good nights sleep! We walked into Salisbury and back (we are walkers) and it was probably 1.5 miles, part urban alongside road but then through lovely old houses to the city. Really enjoyed being able to walk into town (although we did see public buses going in).